Front Desk Agent - Weekends required

Job description

Keep Active Host | Front Desk Agent At EVEN Hotels, our core mission is to Enable Wellness in Travel. We provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home. Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options, and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. This position is 7am - 3pm & 3pm - 11pm. It includes every weekend. As a member of the EVEN Hotels team, you'll bring your passion for wellness, encouraging others, and building connections with every interaction: Inspire our guests to stay on track with wellness while on the road Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being Be Encouraging by recognizing our guests' achievements and offering positive words of encouragement and suggestions Get Personal to understand our guest's wellness goals and help them maximize their wellness journey while traveling Keep Active Host - Position Highlights • Deliver superior customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life • Deliver Core Guest Services greet EVEN Hotels guests with the signature greeting, provide hand towel and water, registration/check-in/out luggage assistance, guest services, and support, and familiarization with hotel facilities • Support wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host Your Day to Day • Welcome and provide personal recognition promptly and professionally to guests upon arrival • Offer each guest a welcome drink upon arrival, complete the check-in transaction efficiently, describes the hotel services, and demonstrate the Wellness Wall and applicable guests mobile device applications • Interact with guests to discover their wellness needs and offers options to help guests make healthier choices during their stay • Upsell and Enroll new guests into IHG Rewards Club program • Extend invitations to hotel wellness programs and best support the guest's wellness routines • Monitor Athletic Studio, keeps equipment clean, and ensure fresh water is available at all times • Demonstrate proper use of fitness equipment as requested • Answer phones in a prompt and courteous manner • Operate the retail sundry sales area and keep shelves stocked and organized • Ensure billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner • Process cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank What We Offer • 401(k) with match • Dental insurance • Employee IHG Room Discounts • Life insurance • Paid time off • Vision insurance • Fun & Energetic work culture • Employee Rate Genesis Gym Membership • Team Wellness Focus on People • Share own wellness journey with colleagues and guests • Leverage the support of other team members and departments to enhance the guest experience • Communicate and coordinate with other departments to provide and receive insight about guest needs, requests, and complaints Anant is an Equal Opportunity Employer Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law. Anant Enterprises Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at Please visit our careers page to see more job opportunities.