Remote Hospitality Customer Advisor / Live Chat Support Agent

Job description

Remote Hospitality Customer Advisor / Live Chat Support Agent New York, New York, United States $ 40.00 - 60.00 (US Dollar) About the Job Position: Remote Hospitality Customer Advisor / Live Chat Support Agent Company Overview: Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Key Responsibilities: • Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner • Provide accurate and detailed information about our hospitality services, packages, and events to customers • Assist customers in making reservations, changes, and cancellations as needed • Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary • Maintain a high level of knowledge about our company, services, and events to effectively assist customers • Collaborate with other team members to improve the overall customer experience and identify areas for improvement • Keep detailed records of customer interactions and transactions for future reference Qualifications: • Previous experience in customer service or hospitality is preferred • Excellent communication skills, both written and verbal • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving and conflict resolution skills • Proficient in using live chat and other communication tools • Knowledge of sports events and tournaments is a plus • Flexibility to work evenings, weekends, and holidays as needed Benefits: • Competitive salary and benefits package • Opportunities for career growth and development within the company • A dynamic and inclusive work environment • Complimentary access to sports events and tournaments • Training and support to enhance your skills and knowledge in the hospitality industry Package Details Compensation & Bonuses • Competitive Pay Rate: $40$60/hr based on experience and performance • Paid Training: $40/hr for 1-week onboarding training • Training Completion Bonus: $700 instant incentive after setup and training Work Schedule • Flexible Scheduling: Choose Full-time (3040 hrs/week) or Part-time (20 hrs/week) • Options for morning, afternoon, or evening schedules • No weekends required unless preferred Remote Work & Equipment • 100% Remote Position U.S.-based only • Company-Provided Home Office Setup, including: • High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package • Paid Time Off (PTO) + Paid Sick Days • Health, Dental & Vision Insurance • Mental Health Support Access (virtual consultations) • Paid Holidays • 401(k) Retirement Savings Option (where applicable) Career Growth & Stability • Guaranteed long-term placement with stable weekly hours • Fast-track promotion opportunities every 36 months • Company-sponsored certifications & skills training • Internal mobility program move into leadership, QA, HR, or project roles Extra Perks • Monthly wellness allowance • Employee recognition rewards • Birthday stipend or digital gift card • Annual performance review with salary increase potential