Any Position

Front Desk Agent

Residence Inn Altamonte Springs · Altamonte Springs, FL

Compensation Type HourlyHighgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developinga diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Residence Inn Altamonte Springs 270 Douglas AveAltamonte Springs, FL 32714Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities • Answer inquires from guests regarding restaurants, transportation, entertainment, etc. • Follow all cash handling and credit policies. • Be aware of all rates, packages and special promotions as listed in the Red Book. • Be familiar with all in-house groups. • Be aware of closed out and restricted dates. • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. • Be familiar with hospitality terminology. • Have knowledge of emergency procedures and assist as needed. • Handle check-ins and checkouts in a friendly, efficient and courteous manner. • Use proper two-way radio etiquette at all times when communicating with other employees. • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. • Be able to complete a bucket check, room rate verification report, and housekeeping report. • Balance and prepare individual paperwork for closing of shift according to hotel standards. • Maintain and market promotions and guest programs. • Maintain a clean work area. • Assist guests with safe deposit boxes. Qualifications • College course work in related field helpful. • Experience in a hotel or a related field preferred. • High School diploma or equivalent required. • Computer experience required. • Customer Services experience preferred. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.

Hourly pay based on experience-earn up to $18 per hour Earn tips, paid vacations and more! Do you love to work with people? Do you enjoy a dynamic, fast-paced, and team-based work environment? Arthur's Catering and Creative Events has been serving the Central Florida area since 1989. We live to be culinary trendsetters and the Life of the Party! Arthur's Catering is a high-volume production kitchen that is all about the Events! We're looking for reliable team players that can produce quality culinary delights! We are currently hiring for our production kitchen and event chef team for our AM shift. Our ideal candidate is someone who enjoys a challenge and enthusiastically working with a team. Cooking and prepping experience is required but a great attitude goes a long way! As a member of the Arthur's Catering team, you will work with a diverse group of people from our sales, event and operations teams. We believe that collaborating in a creative environment leads to an exceptional product and happy clients. Join Arthur's Catering in creating unforgettable experiences for weddings, corporate events and more! When you work with clients like Ferrari, Chanel and the NFL you never know what excitement a day at Arthur's could bring. Unique Work Environment • Arthur's Catering is consistently voted one of the best places to work in Orlando! • Arthur's culinary staff are part of the tip pool! • Free Lunch every day! • Paid bonuses, incentives and vacations for Full Time Employees! • We have a diverse menu and hold contests for new menu and station ideas, allowing our staff to let their creative juices flow • Flexible hours- Our staff works an average of 35-45 hours a week, 363 days a year, with a variety of different shifts • Opportunity for career advancement Requirements • Professional appearance and a positive attitude • Reading and following recipes of varying complexity • Must be able to work days, nights and weekends • Must be able to lift 30lbs, stand, bend, and stoop repeatedly • A love for food We offer all of our team members a creative work environment with the opportunity to advance their careers and learn the catering industry through exposure to innovative, exciting, creative menus, recipes and individuals. We offer 401K, Medical, Dental, Vision and Life Insurance to Full Time Employees.

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance • Paid Time Off from Day One • 403-B Retirement Plan • 4 Weeks 100% Paid Parental Leave • Career Development • Whole Person Well-being Resources • Mental Health Resources and Support • Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 900 HOPE WAY City: ALTAMONTE SPRINGS State: Florida Postal Code: 32714 Job Description: • Recognizes opportunities for documentation improvement using strong critical-thinking skills and formulates clinically credible clarifications for inpatients. • Transcribes documentation clarifications as appropriate to ensure documentation compliance. • Educates members of the patient-care team regarding documentation regulations and guidelines, including physicians, allied health practitioners, and nursing staff. • Communicates effectively with physicians and other healthcare providers to ensure appropriate, accurate, and complete clinical documentation. • Collaborates with health information management staff to resolve discrepancies with diagnostic assignments and other coding issues. • Completes well-timed follow-up case reviews on all cases, prioritizing those with clinical documentation clarifications. • Participates in department meetings, providing feedback on outstanding issues and presenting educational opportunities. • Assumes personal responsibility for professional growth, development, and continuing education to maintain a high level of proficiency. • Assists in new hire orientation through precepting and mentoring. • Maintains regional productivity standards and demonstrates competence on compliance audit scores. • Maintains a 97% physician response rate to all valid clarifications. • Annual participation in Advanced Practice call. Maintains CCDS credentialing. • Other duties as assigned. • Reviews concurrent medical records for documentation compliance, including completeness, accuracy and quality. • Inputs data accurately and concisely into assigned software, resulting in accurate metrics obtained through the reconciliation process. Knowledge, Skills, and Abilities: • Excellent interpersonal skills including excellent verbal and written communication skills; proficient in and demonstrates excellent physician relations. • Able to organize and present information clearly and concisely. • Excellent computer and keyboarding skills; ability to use multiple software programs simultaneously; high degree of prioritization skills. • Ability to learn/develop and fine-tune the skills necessary to perform optimally as a Clinical Documentation Specialist. • Dependable, self-motivated, and pleasant. • Utilize and demonstrate excellent critical-thinking, problem-solving and deductive-reasoning skills. • Knowledge of pathophysiology, disease processes and treatments. • Strong ability to organize/triage work and manage multiple priorities at once. [Required] • Knowledge of clinical documentation requirements that identify clinical conditions or procedures. • Coding background. • Knowledge of quality guidelines. [Preferred] Education: • Bachelor's of Nursing [Required] • Master's [Preferred] Field of Study: • in healthcare related field Work Experience: • 5+ years acute care nursing experience with specific medical/surgical, Intensive Care, post-acute care unit, or Emergency Department experience. [Required] • 3+ years of Clinical Documentation Specialist experience [Required] Additional Information: • An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:- BSN and 3+ years of Clinical Documentation Specialist experience OR - 4+ years of Clinical Documentation Specialist experience OR -Less than 2 years of Clinical Documentation Integrity experience and 10 years of acute care nursing experience. Licenses and Certifications: • Registered Nurse (RN) [Required] OR • Adult Acute Care Nurse Practitioner (ACNPC) [Required] OR • Physician Assistant (PA) [Required] OR • Certified Clinical Documentation Specialist (CCDS) [Required] OR • Certified Documentation Improvement Practitioner (CDIP) [Required] • Certified Coding Specialist (CCS) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $66,170.74 - $123,073.07 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Risk Management, Quality, & Clinical Effectiveness Organization: AdventHealth Corporate Schedule: Full time Shift: Day Req ID: 152895099

* Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.* Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.* Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.* In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.Customer Experience* Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.* Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Operations* Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.* Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.* Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.* Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.* Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.* Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.* Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.* Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area.* Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.* Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.* Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).* Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.* Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.* Supports keeping all counters and shelves clean and well merchandised.* Knowledgeable of all store systems and equipment.* Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.* In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.* Complies with all company policies and procedures; maintains respectful relationships with coworkers.* Completes any additional activities and other tasks as assigned.Training & Personal Development* Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.* Obtains and maintains a valid pharmacy license/certification as required by the state.Communications* Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.Basic Qualifications* Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).* Must have a willingness to work a flexible schedule, including evening and weekend hours.* Demonstrated attention to detail and ability to multi task and manage execution.* Experience in identifying operational issues and recommending and implementing strategies to resolve problems.Preferred Qualifications* Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.* Prefer to have prior work experience with Walgreens, with an evaluation on file.We will consider employment of qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefitsSalary Range: $17 - $20 / Hourly