Customer Service Rep

Don't Miss This Opportunity! We Are Hiring Today! Our team members are the foundation of what keeps the store and America running. We are looking to add to our team of positive, energetic team members who are passionate about Dunkin' in delivering exceptional customer service. We need an upbeat person with a positive attitude. We can teach you the rest. Team members... Deliver exceptionally friendly service Quality products Fast and efficient service Keep their stores clean from top to bottom Lots of potential for growth within the company for those who work hard Early am shifts, afternoon shifts, and night shifts available! Responsibilities include: • Smile, make eye contact and use a friendly tone with each and every guest • Energetically welcome each guest as they enter and warmly thank them as they leave • Show passion in preparing only high quality food and beverages as ordered • Show teamwork and always be there to support your fellow team members • Work at a fast pace to quickly serve our guests who have busy schedules • Anticipate and understand our guests' needs and exceed their expectations • Meet safety and sanitation standards • Keep your restaurant clean by always looking for areas that may need even the slightest attention

OverviewThis is a Part Time PositionAvailable Shift Times:Monday- Friday | 2:30 AM - 8:00 AMMonday- Friday | 5:00 AM - 10:30 AM* Stable and growing organization* Pay beginning at $23.95 per hour* Quick advancement* Professional, positive and people-centered work environment* Modern facilities* Clean, late model equipment* 401(k) plan, Company MatchResponsibilitiesAs a Dock Worker, you will load and unload freight in a productive, safe and claims-free manner. Although DFL Dock Workers do not work inside a warehouse, you must maximize space when loading freight.* Complete pre and post trip inspections on all dock equipment* Properly document all freight control processes* Participate in Dayton Freight's training and improvement programs* Be available for irregular work schedules, alternating work shifts and/or assignments* Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker ManualQualifications* 18 years of age* Basic math skills* Fluent in English* Able to pass a drug screen* Legally eligible to work in the United StatesPhysical DemandsThis position requires the ability to perform routine physical tasks associated with dock and inspection operations, including ascending and descending from forklifts, operating forklifts and handling freight and related equipment. Duties may involve standing, walking, lifting, carrying, pushing, pulling, bending, reaching, climbing, and entering trailers, with regular use of scanners and computer systems. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Benefits* Stable and growing organization* Pay beginning at $23.95 per hour* Quick advancement* Professional, positive and people-centered work environment* Modern facilities* Clean, late model equipment* 401(k) plan, Company Match

Job Description Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description: • Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. • In accordancewith state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience • Engagescustomers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations • Provides customers with courteous, friendly, fast, and efficient service. • Recommends items for sale to customer and recommends trade-up and/or companion items. • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. • Has working knowledge of store systems and store equipment. • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Job ID: 1789790BR Title: Pharmacy Customer Service Associate Company Indicator: Walgreens Employment Type: Flexible hours Job Function: Retail Full Store Address: 2508 W BROADWAY,COUNCIL BLUFFS,IA,51501 Full District Office Address: 2508 W BROADWAY,COUNCIL BLUFFS,IA,51501-03509-04405-S External Basic Qualifications: • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications: • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. • Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. • Prefer good computer skills. • Prefer the knowledge of store inventory control. • Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Shift: Store: 04405-COUNCIL BLUFFS IA Pay Type: Hourly Start Rate: 16 Max Rate: 18