Customer Service Representative - State Farm Agent Team Member

Union Customer Service Rep. (No Vaccination Required)

Morphius · Spokane, WA

Customer Service Representative We work with many large corporations such as Boeing, AT&T, Exxon Mobil, Nabisco, etc., almost every company across every industry. Our primary function within these entities are to service their staff and ensure that they understand their benefits and whatis available to them. As a Customer Service Representative, you will be responsible for scheduling appointments and following up with the members who have requested information. You will be working with them on a one-on-one basis to ensure that each member understands what is available to them. We are seeking applicants with a career orientated mentality with exceptional customer service skills; those with the eagerness to learn, and the ability to work independently as well as the willingness to work as a team in order to better service the different members and entities we work with. Due to COVID-19; we are conducting our interviews 1 on 1 via zoom and zoom webinars to ensure the safety of our staff and applicants. Requirements: • Must be a team player. • Previous customer service and sales experience is a plus. • Must have strong communication skills. • Must be personable and comfortable interacting with customers daily. • Desire to participate in professional development and take on new responsibilities. • Self-motivated and comfortable working both independently and as part of a team • Customer service or customer relationship experience Benefits: • Health insurance reimbursement (upon qualification) • Life insurance • Retirement Plan • UNION BENEFITS – Our staff also belong to a union which includes benefits • Flexible hours • Remote work optional and available

Records Keeper (Remote)

Burjline Builders · Spokane, WA

Records Keeper West Monroe is seeking a meticulous and organised individual to join our team as a Records Keeper. This is a full-time, fully remote position, offering a fantastic opportunity for a candidate with a keen eye for detail and a passion for maintaining order. The successful candidate will be responsible for managing and maintaining the company's records, ensuring their accuracy, security, and accessibility. You will play a crucial role in our information management strategy, supporting the smooth operation of our business processes. The offered compensation for this role is $22 - $26 USD per hour. Responsibilities • Develop, maintain, and manage both digital and physical filing systems in a systematic and logical manner. • Ensure the accuracy, integrity, and quality of all company records throughout their lifecycle. • Process, scan, and index documents, ensuring they are correctly categorised and easily retrievable. • Manage the archival and secure disposal of records in accordance with company policies and legal requirements. • Respond to internal requests for information and records promptly and accurately. • Implement and adhere to data protection and confidentiality guidelines to safeguard sensitive information. • Conduct regular audits of the records system to ensure compliance, identify discrepancies, and suggest improvements. • Assist with projects related to the digitisation and migration of records to new systems. Qualifications • Proven experience in records management, data administration, or a similar administrative role. • Exceptional organisational skills with the ability to manage multiple tasks simultaneously. • A high level of accuracy and an unwavering attention to detail. • Proficient in using the Microsoft Office Suite (Word, Excel, Outlook) and familiar with document management software. • A strong understanding of data confidentiality principles and best practices. • Excellent written and verbal communication skills. • The ability to work independently and proactively in a remote setting. • A-levels or equivalent qualification; a degree in a relevant field such as Information Management or Business Administration is desirable but not essential. Benefits • Competitive hourly wage. • Flexible working hours suitable for a remote role. • Opportunities for professional development and growth. • A collaborative and supportive virtual team environment. • All necessary equipment provided to set up a productive home office.

Clinic Receptionist, Per Diem

Samaritan Healthcare · Spokane, WA

Samaritan Clinics Receptionist At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstandingcare to every patient we serve. This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verify insurance information and receive payments, as well as move patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers' experience when receiving services at Samaritan. This is a per diem working variable days (open 7 days/week) and variable hours between 7:00 AM-7:00 PM. ESSENTIAL FUNCTIONS • Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. When appropriate, direct the caller to the specified professional, department, or medical practice. Customers presenting in person for appointment or other business are to be greeted in the same professional, accommodating approach. • Responsible for scheduling appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter. • Accountable for obtaining accurate billing and insurance information and to promptly and properly verify data. Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc. • Complete insurance verification eligibility for all insurances before patient's appointment. • Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer. • Accept payments from customers; understanding patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern. • Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process. This task shall be handled in accordance with State and Federal regulations. • Responsible for routing all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc. • Receive and disburse all incoming and outgoing mail. • Request supplies and/or minor equipment for maintaining the office. • Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. • Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. • Ensures self-compliance with organization policies and procedures as well as labor agreements. • Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. • Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. • Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Patient Services Manager. This position works closely with Samaritan Clinics professionals and other healthcare professionals in order to provide high quality services to all customers. EDUCATION & EXPERIENCE • Education: High school diploma or equivalent required. • Experience: • Minimum of one year reception/customer service experience. • Some computer experience preferred (MS Word, Excel and Internet skills). • Experience with medical insurance billing desirable. • Skills/Competencies: • Ability to maintain the highest level of confidentiality and integrity. • Ability to work independently and as a team. • Demonstrates competency on equipment listed on department specific checklist. • Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. • Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. • Demonstrates competency in ability to care for customers/patients across the age continuum. PHYSICAL REQUIREMENTS: • Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment). • Manual dexterity. • Good reading eyesight; color vision – ability to distinguish and identify different colors. • Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve. Qualifications Education Required High School or better in General Studies or related field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

$26–$28/hr

Remote data entry specialist

Burjline Builders · Spokane, WA

Remote Data Entry Specialist US Energy Windows & Door LLC is seeking a detail-oriented and organized Remote Data Entry Specialist to accurately enter, update, and maintain company, customer, sales, and project information. The ideal candidate will have strong attention to detail, excellent computer skills, and the ability to work independently in a remote environment. Key Responsibilities • Enter and update customer, sales, project, and business information accurately. • Maintain organized electronic records and databases. • Review data for accuracy, completeness, and consistency. • Process and update customer information, orders, estimates, and project records. • Maintain confidentiality of customer and company information. • Coordinate with sales, customer service, and operations teams as needed. • Track and organize documents and digital files. • Complete assigned data entry tasks within established deadlines. • Support administrative and clerical duties when required. Requirements • High school diploma or equivalent preferred. • Previous data entry, administrative, customer service, or office experience preferred. • Strong typing and computer skills. • Excellent attention to detail and accuracy. • Proficiency with Microsoft Office, especially Excel and Word. • Familiarity with Google Workspace and CRM systems is a plus. • Ability to work independently with minimal supervision. • Excellent written and verbal communication skills. • Reliable internet connection and a suitable home office. Preferred Qualifications • Experience working with customer databases or CRM platforms. • Familiarity with sales, installation, or project management records. • Ability to manage multiple tasks and deadlines effectively. Compensation & Benefits • $26-$28 per hour • Competitive hourly pay • Paid training and paid holidays • Performance incentives, where applicable • Health, dental, and vision insurance for eligible employees • Paid Time Off (PTO) • Retirement plan options, where applicable • Professional development and training • Career advancement opportunities • Flexible remote work environment