Answer Line Rep (PT Overnights)
BJC · Spokane, WA
Job description(tap to read)
Healthcare Communication Specialist St. Louis Children's Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children's hospitals in the country, St. Louis Children's provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to "do what's right for kids." Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children's commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries. St. Louis Children's consistently ranks among America's Best Children's Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children's was one of eight children's hospitals to rank in the top 25 of all 10 specialties. The hospital's academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children's has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC). Role Purpose Responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care of our patients. Responsibilities • Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers. • Proactively following up with physicians and patients regarding hospital visits. • Ensures accurate and timely communication efforts including: initial point of contact, acting as liaison support for patients, medical staff and providers, and ensuring follow through to resolution. • Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff. • Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information. Minimum Requirements Education • High School Diploma or GED Experience • 2-5 years Supervisor Experience • No Experience Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date • Disability insurance* paid for by BJC • Annual 4% BJC Automatic Retirement Contribution • 401(k) plan with BJC match • Tuition Assistance available on first day • BJC Institute for Learning and Development • Health Care and Dependent Care Flexible Spending Accounts • Paid Time Off benefit combines vacation, sick days, holidays and personal time • Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Graduate Apprentice Trainee
Toyota Automated Logistics · Spokane, WA
Graduate Apprentice Trainee (GAT) - Night Shift - Remote Bastian Software Solutions is currently looking for individuals with strong technical skills and a passion for troubleshooting to join our Support group. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. Our team troubleshoots both software and hardware issues. As an Application Support Analyst III you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million-dollar operations running smoothly. Experience 1-2 Years Qualification BE Computer Science /IT,MCA General Job Duties • Perform QA functions for any issue resolution from support calls. • Track and thoroughly document all customer issues in our ticketing system. • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately. • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers. • Facilitate positive proactive working relationships with customers and internal resources. • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software) • Participation in an on call and/or escalation rotation. • Handles escalations or consultations from application support specialist. • Performs monthly customer meetings for priority clients. • Act as first point of contact for development. Superior Performance Objectives • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS). • Create datasets to analyze and recreate issues reported by customers. • Ability to look through database log files to troubleshoot software issues. • Implement and improve remote monitoring tools for our customer's systems. • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals). • Ability to work with specialist and provide feedback and/or guidance to resolve an issue. • Ensure escalated issues are recorded in knowledgebase. • Act as a champion and a liaison internally for our customers for all database, reporting and daily stats issues. • Ensure customer satisfaction for at least three priority clients. Requirements • Degree/Education Required • Strong computer skills including Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK • Willing to travel 15-20% Travel includes site visits for preventative maintenance and support of critical issues. • Minimum one year of experience troubleshooting Exacta as an Analyst II. • Excellent customer service skills. Remain positive and calm under pressure. • Excellent troubleshooting abilities and analytical skills. • Ability to write and understand Advanced SQL Queries. • Ability to modify and create SSRS Reports, Stored Procedures and Triggers. • Ability to review and use Source Code to troubleshoot issues. • Ability to diagnose and fix source code. • Superior oral and written communication skills.
Seasonal Team Member
Michaels · Spokane, WA
Store - SPOKANE-NORTH DIVISION, WA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises. • Help customers shop, locate products, and provide them with solutions • Provide a fast and friendly checkout experience; execute cash handling to standards • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments • Educate customers on the Voice of Customer (VOC) survey • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) • Participate in the truck unload, stocking, and planogram (POGs) processes • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store • Perform Store In Stock Optimization (SISO) and AD set duties as assigned • Support shrink and safety programs • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members • Cross trained in Custom Framing selling and production Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires • Retail and/or customer service experience preferred Physical Requirements Work Environment • Ability to remain standing for long periods of time • Ability to move throughout the store • Regular bending, lifting, carrying, reaching, and stretching • Lifting heavy boxes and accessing high shelves by ladder or similar equipment • If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Total Base Pay Range for this Position: $17.50 - $20.60 This position may be eligible for overtime compensation in accordance with state and local laws. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com . Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance ( page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English ( EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers ( Federal FMLA Poster Federal EPPAC Poster (
Work From Home Customer Service Remote
CPJ Recruitment · Spokane, WA
About the job Work From Home Customer Service Remote Responsibilities • Communicate with customers via phone, email and chat • Provide knowledgeable answers to questions about product, pricing and availability • Work with internal departments to meet customer's needs • Data entry in various platforms CLICK HERE TO APPLY Qualifications • At least 1 - 2 years' of relevant work experience but not required. • Good Phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work CLICK HERE TO APPLY Job Role / Responsibilities: • Solid outgoing personality with superior interaction abilities as well as great work principles. • Data entry and also strong business abilities. • Effective listening as well as analytical abilities, in addition to the capability to summarise details and deal solutions. • Experience with personal computer and also have at least a typical functioning degree typing capability. • You should be professional and positive and additionally have a high level of self-motivation and also have the capacity to function individually in your task. • Excellent time management and administrative abilities with a keen focus to detail. • Other Requirements: This is an on-line work from home position, so you will be required to have the following: • Excellent Working Entry Level. Personal Computer. • Legitimate high-speed internet access. • Full time & Part time telemarketing position jobs. CLICK HERE TO APPLY
Grand Rapids, MI Guest Experience Associate Job Deliver first-class service in a luxury hospitality environment. If you thrive in high-end, fast-paced environments and have a passion for luxury hospitality, guest experience, and personalized service, Go Rentals is the place for you. Joinus as a Guest Experience Associate, also known as a Carcierge in Grand Rapids, MI, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele! The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals' commitment to elevated guest experiences, refined attention to detail, and seamless luxury service. Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service. Pay: $19/hour + earned, unlimited monthly commission! When you join our team, you'll gain: • A career where you'll deliver luxury, five-star guest experiences through personalized, one-on-one service • Competitive pay + unlimited monthly commission to maximize your earnings • Comprehensive benefits package, including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits! • Paid time off, including vacation (with cash-out option), sick time, holidays, and birthday leave • Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and Perks@Work) • Professional development and training to grow your career in hospitality, service, and sales • Health and wellness support, including coaching, fitness programs, and maternity resources • Financial protection and support, including life insurance, disability coverage, and legal/identity protection services • Additional perks, including travel assistance and a $40 monthly cell phone stipend If you're passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Grand Rapids, MI, and deliver high-touch, first-class service to guests who expect the very best! Responsibilities • Ensure each and every guest entering the FBO/hotel has an exceptional experience • Answer incoming guest telephone calls in a courteous and professional manner • Negotiate rental contracts with guests • Open and close rental contracts; ensuring all required client paperwork is complete and accurate • Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner • Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person • Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients • Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed • Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned • Perform pick-up and drop-off service for guests either renting or returning vehicles • Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service Skills & Qualifications • Minimum of a high school diploma or GED equivalent • Valid unrestricted driver's license • Must have one to two years of driving experience and be insurable • Experience in sales and customer service • Must be 21 years of age or older • Excellent communication skills • Experience in aviation, auto rental, guest services, or hospitality, preferred • Willingness to travel for extended periods • Smartphone/tablet/technology savvy, preferred • College degree, preferred • Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.