$13.75–$14.25/hr
Retail Department Coordinator
The TJX Companies · Tulsa, OK
Job description(tap to read)
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Takes an active role in training and mentoring Associates on front end principles • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates • Addresses customer concerns and issues promptly, ensuring a positive customer experience • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We're Looking For: You. • Available to work flexible schedule, including nights and weekends • Strong understanding of merchandising techniques • Capable of multi-tasking • Strong communication and organizational skills with attention to detail • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 7362 South Olympia Ave Location: USA Marshalls Store 1040 Tulsa OK This position has a starting pay range of $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
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Customer Service Representative II
AAON · Tulsa, OK
Customer Service Representative II The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency. The position works with increased independence while serving as a key liaison between customers and internal teams. This role also supports process improvements and provides guidance to entry-level team members. Primary Duties: • Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and professional manner. • Provide intermediate-level product support and technical guidance within established parameters. • Coordinate with engineering, production, logistics, and other teams to resolve customer issues and ensure successful outcomes. • Manage order changes, returns, and warranty-related requests with accuracy and attention to detail. • Maintain accurate records of customer interactions, transactions, and issue resolutions. • Monitor customer concerns and identify trends or recurring issues to support process improvements. • Ensure adherence to company procedures and service standards while maintaining a high level of customer satisfaction. • Support ongoing communication between customers and internal teams to ensure expectations are met. • Provide guidance and mentorship to Customer Service Representative I team members. • Assist with training and onboarding of new team members. • Support process improvement initiatives to enhance customer service efficiency and experience. • Participate in cross-functional projects to improve customer support processes. • Performs other duties as assigned. Job Requirements Education and Experience Requirements: • Requires an Associate degree or equivalent work experience; • 2+ years of experience in customer service or a related field, • Or any combination of education and experience, which would provide an equivalent background. Experience in a manufacturing or technical environment preferred. Knowledge, Skills, and Abilities: • Working knowledge of customer service practices and systems. • Intermediate understanding of products and technical concepts. • Strong problem-solving and conflict resolution skills. • Ability to manage multiple priorities and work independently. • Effective verbal and written communication skills. • Proficiency in customer management systems and standard business tools. Essential and Physical Functions: • Ability to analyze and resolve moderately complex customer issues. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks in a fast-paced environment. • Ability to communicate technical information clearly to customers and team members. • Ability to sit or stand for extended periods while working on a computer and phone system. Work Environment: • Perform work primarily in an office or hybrid environment. • Occasional exposure to manufacturing or warehouse settings during training or issue resolution. • Regular interaction with customers, internal teams, and leadership. • Fast-paced, collaborative environment requiring adaptability and responsiveness. • Compliance with all company policies and procedures to maintain a safe working environment. • Use of personal protective equipment (PPE) as required when visiting operational areas. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.