Front Desk Agent - Part Time (Day Shift)

Clinic Receptionist, Per Diem

Samaritan Healthcare · Spokane, WA

Samaritan Clinics Receptionist At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We're committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstandingcare to every patient we serve. This position is responsible for greeting customers in a professional and friendly manner, whether in person or on the telephone, verify insurance information and receive payments, as well as move patients through a schedule of appointment(s) at Samaritan Clinics. A professional is successful when providing receptionist support that enhances the customers' experience when receiving services at Samaritan. This is a per diem working variable days (open 7 days/week) and variable hours between 7:00 AM-7:00 PM. ESSENTIAL FUNCTIONS • Ensure all incoming calls are promptly and courteously answered and customers are assisted in a friendly, professional manner. When appropriate, direct the caller to the specified professional, department, or medical practice. Customers presenting in person for appointment or other business are to be greeted in the same professional, accommodating approach. • Responsible for scheduling appointments for patients to meet with providers and maintain knowledge of provider preference in how patients are scheduled in the system ensuring a successful patient/provider encounter. • Accountable for obtaining accurate billing and insurance information and to promptly and properly verify data. Record all pertinent information into the electronic system, i.e. DSHS, HMOs, L&I, commercial insurance, etc. • Complete insurance verification eligibility for all insurances before patient's appointment. • Ensure all forms, letters of non-coverage, questionnaires, and other applicable documentation are completed and signed by the customer. • Accept payments from customers; understanding patient bills and charges in order to accurately process the payment. Collect co-pays and maintain cash drawer to complete daily deposits alerting Director of Operations in the event of any discrepancy or concern. • Supply customers the release of information (ROI) form for all medical records requests. Route all completed ROIs to the Health Information Management (HIM) department to process. This task shall be handled in accordance with State and Federal regulations. • Responsible for routing all clinical scope of practice questions, faxes, and requests to the appropriate nursing professionals, including prescriptions, test results, new requests, medicine dispensed at schools, lab slips, etc. • Receive and disburse all incoming and outgoing mail. • Request supplies and/or minor equipment for maintaining the office. • Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise. • Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics. • Ensures self-compliance with organization policies and procedures as well as labor agreements. • Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization's values. • Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. • Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Patient Services Manager. This position works closely with Samaritan Clinics professionals and other healthcare professionals in order to provide high quality services to all customers. EDUCATION & EXPERIENCE • Education: High school diploma or equivalent required. • Experience: • Minimum of one year reception/customer service experience. • Some computer experience preferred (MS Word, Excel and Internet skills). • Experience with medical insurance billing desirable. • Skills/Competencies: • Ability to maintain the highest level of confidentiality and integrity. • Ability to work independently and as a team. • Demonstrates competency on equipment listed on department specific checklist. • Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. • Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. • Demonstrates competency in ability to care for customers/patients across the age continuum. PHYSICAL REQUIREMENTS: • Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling. Light physical effort, ability to lift/carry up to 10 lbs. (supplies and equipment). • Manual dexterity. • Good reading eyesight; color vision – ability to distinguish and identify different colors. • Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve. Qualifications Education Required High School or better in General Studies or related field. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Night Auditor Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Essential Duties and Responsibilities • Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. • Run audit reports/journals from the front office system, Point of Service and the computer. • Make corrections and adjustments and handle all computer problems that might occur throughout the shift. • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. • Comply with attendance rules and be available to work on a regular basis. • Perform any other job-related duties as assigned. Qualifications and Skills • Hotel experience preferred. • Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. • Ability to effectively deal with guest and associate concerns in a friendly and positive manner. • Ability to access and accurately input information using a moderately complex computer system. • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Scheduler/Pre-Registrar

CommonSpirit Health · Spokane, WA

Scheduler/Pre-Registrar Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. As our Scheduler/Pre-Registrar, you will efficiently manage incoming phone calls and fax requests to schedule outpatient tests, thereby ensuring a seamless experience for our valued patients. Every day you will meticulously complete the pre-registration of scheduled patients, and verify that all valid provider orders are accurately obtained, contributing to the smooth operation of our services. To be successful in this role, you will possess exceptional organizational and communication skills, meticulous attention to detail in scheduling and pre-registration, and an unwavering commitment to patient satisfaction. Responsibilities include: • Maintains scheduling system: ensures schedule is uptodate with no conflicting appointments. • Performs preregistration process through timely, accurate, and courteous completion of patient clinical and financial data by telephone. • Accurately schedules patient exams in a timely and professional manner. • Demonstrates a working knowledge of medical insurances and the financial responsibility for the patient. • Checks insurance eligibility. • Responsible for all incoming lines, handles numerous specialty calls, initiates calls to providers. Must live in Denver Metro, Colorado. Remote. Job Requirements include: • 1 year previous Radiology Scheduling or Patient Access experience preferred. • Knowledge of insurance payors including commercial, government, and third party. • High level of compassion and desire to provide quality, safe patient care. • Office experience in a healthcare environment, medical terminology, knowledge of CPT-ICD 10 • Must have patient scheduling experience • Ability to work remotely with little to no supervision. • Ability to multitask and skills. • High School Diploma or GED required. Physical Requirements - Sedentary work - Prolonged period of sitting and exert up to 10lbs force occasionally.

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connectedcare, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 8:00am CST- 9:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key Accountabilities • Customer Service experience in a Healthcare related setting preferred • Excellent verbal and written communication skills • Able to deliver high quality service to Medica's members • Ability to interact with the team and support each other in dealing with customer issues • Advanced ability to multi task and manage time efficiently is needed • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Required Qualifications • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience Schedules after training vary based on business need and may include: • 8:00am-5:00pm • 9:00am-5:30pm • 9:30am-6:00pm • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift) • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.