Crime and Intelligence Analyst II

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Operations Assistant

Catholic Charities Eastern Washington · Spokane, WA

Job Title This position is responsible for assisting with the management and operation of the Catalyst service location. Catalyst provides interim housing and support services for formerly homeless individuals and couples. This position works as a member of the Operations team supportingresidents to follow program expectations, engage in services, and progress toward independent housing. WE OFFER EXCELLENT BENEFITS: • FREE Employee Medical Insurance • FREE Employee Dental Insurance • FREE Employee Vision Insurance • Sick leave (8 hours of paid sick leave per month) • Vacation (Minimum of 2 weeks paid vacation) • Discounted health memberships • Retirement (Employer contribution - 3% contribution and an additional 3% employer match) • FREE Long-Term Disability Insurance • FREE Life Insurance • 13 Paid Holidays Mission of Catholic Charities Feed the hungry, heal the hurting, welcome the stranger. CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law. Job Duties/Responsibilities • Ensure that the rules are being observed and that it is a safe environment for residents, staff, and volunteers. Maintain safety and security by monitoring all general access areas. • Oversee required operations tasks during shift, including overseeing community volunteers as needed and attending the front desk, giving out mail, checking in gear, accepting donations, and answering telephones. • Through regular interactions with clients, make appropriate referrals to relevant social services. Assists case management staff in the coordination of services to residents; contact residents' outside service providers as necessary. • Respond to resident complaints. • Maintains relevant databases including Catalyst internal database. When necessary, administers the intake forms needed for statistical and narrative reports required by agency; performs required data entry. • Performs hourly walks throughout the facility to detect hazards. Manage all the building operations in the absence of other staff as assigned. • Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems. • Write significant events involving residents and building operations activities in a daily log; read log daily. • Performs other relevant duties assigned by supervisor, including but not limited to shelter cleaning, mopping and laundry. • Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA). • Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor. • As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect. • Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine. • Performs as a team member to ensure that productivity outcome measures are achieved; regular attendance is particularly important for shelter safety and team dynamics. • Performs related functions necessary to support the mission and core values of Catholic Charities Job Qualifications To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job. Education/Experience: to perform this job successfully, an individual must have a High School Diploma or a General Education Degree. Demonstrated leadership, management, and administrative skills. Ability to compassionately interact with mentally ill, substance abusers and homeless people. Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver's License and the ability to drive for work use. Successfully pass background check applicable to position. Physical Abilities: To perform this job successfully, an individual must be able to: • Regularly sit, stand, climb, walk, hear/listen, talk • Frequently lift up to 50 pounds, pull/push, carry, grasp, reach • Occasionally crawl, stoop, kneel • Clearly see 20+ feet, with or without corrective lenses, ability to focus Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the: • Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation. • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed. • Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software. • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary. • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics. • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions. • Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization. • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements. • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature. • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work. • Reasoning Ability: ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations. • Supervisory Skills: This job does not have any direct supervisory responsibilities. Workplace Environmental Conditions • Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the daily activities. • Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma. • Heat: subject to high temperatures • Cold: exposed to low temperatures • Strong smells: such as urine or body odor. • Potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided). • Client Population may include people involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.

Patient Access Scheduler I (REMOTE)

Fairview Health Services · Spokane, WA

Job Overview Overview Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient'slives. We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class August 31, 2026 tentatively. We don't currently know the schedules/shifts we will be looking to fill, but historically it tends to be a variety of shifts/schedules. Typically either day or evening, some part-time, some full-time. Some schedules may include weekend days and others may not. The Patient Access Scheduler position is responsible for: • Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. • Directs calls to appropriate area for services not provided in Patient Access Scheduling. • Receives requests for information and ensures that material is distributed in a timely manner. • Schedules, admits, and pre-authorizes insurance for all patients in area assigned. • Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. • Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner. Required Qualifications • 2 years in a direct customer facing sales or service setting Preferred Qualifications • Associate of Arts Associates Degree or completion of medical terminology program • 2 years experience in a medical setting Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover aculture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience, Customer Service, Operations Compensation Overview The annual base salary range providedfor this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $37,400.00 - $61,600.00 Target Openings 5 What Is the Opportunity? Do you have a strong desire to help others? Can you provide a superior customer experience while maintaining a high level of professionalism and productivity? As the first contact for customers, agents, brokers and/or internal business partners, the Operations Customer Service team at Travelers play a key role in providing a positive experience. In the role of Customer Service Associate, you will handle a high volume of customer inquiries, primarily via inbound calls, in an accurate and efficient manner while demonstrating empathy and resolving their needs. As you expand your communication, technical, and business knowledge you will have the opportunity to grow your career at Travelers. Schedule Details: During training, your schedule will fall between the hours of 8:00 a.m. - 5:00 p.m. Monday - Friday. Your schedule following training will fall between the hours of 8:00 a.m. – 5:00 p.m. Monday through Friday. The target start date is October 19, 2026. Pay Details: This position offers a starting base salary of $46,500 Eligible for Full Benefits on day one of employment. Quarterly financial awards are offered, based on performance. What Will You Do? • Successfully complete applicable new hire training. • Handle inbound inquiries from external customers and/or internal business partners via calls, emails, chats and/or other methods, taking the appropriate action, as needed. As you grow your knowledge and skills, you will increase the variety of interactions you are able to assist, which may include questions regarding quotes, policies, coverages, billing, audits, or application access/support. • Build and maintain customer satisfaction and trust by actively listening to inquiries and effectively applying learned product, systems, and business area knowledge to educate and respond to the customer accurately and efficiently. • Navigate multiple systems and platforms simultaneously while interacting with the customer. • Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience. • Ensure accurate and comprehensive documentation of information, following the defined guidelines and procedures of the corresponding business area. • May support departmental projects and initiatives and take on other developmental opportunities. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Prior customer service experience. • Strong verbal and written communication skills with the ability to clearly convey information to various audiences while showing empathy and understanding of the customer's needs. • Proficiency utilizing technology, including the ability to navigate across multiple systems simultaneously. • Ability to analyze information and think critically to make informed decisions. • Organizational and time management skills with the ability to handle shifting priorities in a high-volume, fast-paced environment. • Flexibility and resiliency to navigate change. • Desire to continuously acquire new skills and knowledge. What is a Must Have? • High school diploma or GED. What Is in It for You? • Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit .