Medical Scheduler

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Spark Driver · Des Moines, IA

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Summary The Medical Support Assistant (MSA) provides medical support for inpatient settings, including ICU/Telemetry and Medical Surgical floors. The MSA's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service. The MSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, and quality assurance are met. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional The position requires the incumbent to physically report for work to the Des Moines, IA VAMC. Major duties include, but are not limited to: Promotes patient centered care, perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. Supports patient safety standards through correct identification of all patients through use of two forms of identification. Assists patients, family members and multidisciplinary staff while maintaining unit flow. Providing direct customer and patient services that are prompt, friendly, and cooperative. Answers/receives and routes phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established unit processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. Assists in outside provider record retrieval, manage faxes, provider orders and mail in a timely manner. Provider orders are consistently processed within 1 hour of time received, STAT, NOW, or ASAP orders will be hand delivered to the charge nurse or the nurse on the neighborhood where the patient resides if the charge nurse is unavailable. Manages position responsibilities with guidance from more experience staff member to assist with setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Inputs correct providers and treating specialty. Enters interward transfers, admits, and discharges to the unit. Keeping admission and discharge log updated. Maintains schedule for Interdisciplinary team meetings (IDT's), notifying team members per e-mail of schedule including notification of any changes. Ensures appointment sheet is maintained and posted daily. Prepares for admissions & discharges, completing admission packet prior to patient arrival and preparing discharge packets ensuring are completed and ready prior to discharge. Maintains and orders clerical supplies ensuring adequate supplies available being mindful of not being wasteful or overstocking of supplies. Maintains a clean and safe work area. Keeps his/her area secure and questions unrecognized persons in secured areas not displaying identification badge. Work Schedule: Monday-Friday, 3:30 pm - 12:00 am alternating weekends and holidays Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications ***KSA Recommendation - All qualifying experience you possess must be clearly described in your application package. We will not make assumptions when reviewing applications. Failure to demonstrate your experience and knowledge, skills, and abilities (KSAs) in your application may result in disqualification. It is strongly recommended that you write to each KSA (found below) to demonstrate how you have gained each one in your application package or on a supplemental document. ***Creditable Experience: Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities [or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting]. Experience satisfying this requirement may be paid/non-paid employment as [an] MSA or [an equivalent position in a non-VA hospital or clinic setting]. Basic Requirements: Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a). Experience. No experience required. Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Licensure/Certification/Registration. None Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements. English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f) GRADE DETERMINATION: GS-3 MSA (Entry Level) You must meet the Basic Requirements outlined above. GS-4 MSA (Developmental Level) 1. Experience. One year of creditable experience equivalent to the next lower grade. OR 2. Education. One year of education above high school. (Transcripts Required) AND Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below: 1. Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. 2. Ability to use, and navigate between, various types of office automation equipment and software (i.e. computer systems, web based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care. 3. Knowledge of basic medical terminology to assist in the provision of care to patients. 4. Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics. GS-5 MSA (Full Performance Level) 1. Experience: One year of creditable experience equivalent to the next lower grade. OR 2. Education. Two years of education above high school. (Transcripts Required) AND Demonstrated Knowledge, Skills, and Abilities. In addition to Basic Requirements and the experience listed above, candidates must be able to demonstrate all of the KSAs below: 1. Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. 2. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. 3. Ability to schedule medical appointments in a clinical setting. 4. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. 5. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. 6. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff as necessary, to ensure a satisfactory resolution. Preferred Experience: Prior MSA experience preferred. Reference: For more information on this qualification standard, please visit The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationship sand healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Sales Associate/Customer Service - Pump & Pantry

Bosselman Pump & Pantry · Des Moines, IA

Overview JOIN OUR TEAM! Your browser does not support the video tag. The Sales Associate is responsible for serving customers in a professional, quick and courteous manner, while complying with all food handling guidelines. Bosselman Pump & Pantry has many benefits to offer you that you will not find anywhere else like: • Employee discounts on food and fuel • Vacation after six months • 401K and matching contributions • Health, dental and vision insurance • Short and long term disability insurance • Life insurance • A clearly defined path for growth • On-demand pay with PayActiv (access to earned but not yet paid wages) • And much more! Bosselman Pump & Pantry offers on-demand pay (access to earned but not yet paid wages) through: Cashier, Clerk Responsibilities • Arrive at work in a clean and proper uniform, and be clean and neat in appearance. • Greet customers in a friendly manner. Understand all functions of the POS system. • Make change properly. • Be proficient in opening and closing a shift, including completing all paperwork. • Use credit card equipment. • Process all sales quickly and accurately. • Insure all items are properly stocked and priced correctly. • Read and follow directions. • Check in vendor delivery. • Assist in ordering. • Understand fuel inventory reports. • Clean and sanitize equipment and perform simple maintenance. • Keep store neat and clean, inside and outside. • Recognize problems and report them to management. • Project a positive attitude. • Responsible for all aspects of food operations and handling/storage of product. Complies with all food handling guidelines to meet or exceed state/federal regulations. • Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps. • Ensure that all food products are stored properly, rotated and code dated with expiration dates. Also ensure that all food products whether cooked or stored are held at proper temperatures. • Responsible for temperature testing food to ensure proper food safety and quality control. • Providing friendly and competent customer service. • Reporting for work in a timely manner when scheduled with regular and consistent attendance. Additional Job Duties: • Assisting in other duties, as assigned. Supervisory Responsibilities: • This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): • Retail or guest service experience preferred. Minimum Qualifications: • Able to work the POS system efficiently. • Ability to read, write and perform math skills. • Must possess a positive, enthusiastic attitude. • Must be flexible with the ability to adapt to change when required. • Demonstrates excellent communication skills. • Must be well groomed and properly attired. • Must be able to work holidays, weekends, and any shift needed. • Must have reliable transportation and phone. • Must be able to communicate in English. – IF APPLICABLE • Able and willing to deliver friendly, courteous, and prompt customer service. • Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Sales Associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company. • The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.

$20–$24/hr

Route Driver (Support) - Des Moines, IA

Spee Dee Delivery · Des Moines, IA

Route Driver (Support) - Des Moines, IA The Support Route Driver fills in on open or unassigned routes to support daily delivery operations. This role requires flexibility to cover varying routes and schedules based on business needs while maintaining safety, service, and delivery standards. Hours and Wages • Monday- Friday, 7:30AM- completion of route • 10-15 hours of overtime may be expected each week • Voluntary OT on weekends (as needed) • Paid OT at time and a half after 40 hours per week • Starting wage: $20.00- $24.00 per hour, based on experience Duties and Responsibilities • Cover open, vacant or temporarily unassigned route based on business needs • Deliver and pick up freight in a timely manner from customers and shippers • Inspect and report any mechanical problems with the vehicle • Load the truck in an organized manner to effectively use space and prevent damage to packages • Collect payments for certain packages delivered • Verify the content of pickups on shipping papers • Notify management of any problems or discrepancies • Maintain professional personal appearance as well as cleanliness of vehicle • Travel May be required • Perform other related duties as assigned Skills and Abilities • Ability to operate a manual transmission, or have the willingness to learn • Possess good customer service and can work independently Education and Experience • At least 21 years of age • High school diploma or equivalent preferred • Hold a valid Driver's License with a good driving record which meets company standards Physical Requirements • Ability to pass a DOT physical exam • Ability to bend, lift, twist, climb stairs, while moving freight on and off company vehicle • Ability to lift and move freight weighing up to 100 pounds • Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals Benefits • Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more. EEO and Affirmative Action Statement Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Must be able to pass a pre-employment drug screening and a criminal background check.