Customer Experience Representative - ICS
J.B. Hunt Transport · West Des Moines, IA
Job description(tap to read)
**Job Title:**Customer Experience Representative - ICS**Department:**Customer Service & Contact Center Operations**Country:**United States of America**State/Province:**Iowa**City:**West Des Moines**Full/Part Time:**Full time**Job Summary:**Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.**Job Description:****Key Responsibilities:**+ Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth+ Monitor and support on-time delivery, damage-free services, and accurate billing+ Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures+ Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations+ Enter customer orders into the order management system to track loads and provide necessary information to operations teams+ Obtain and document approval for accessorial charges and spot rates for assigned customers+ Serve as a point of contact for customers regarding load updates and capacity availability**Qualifications:****Minimum Qualifications:**High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree**Preferred Qualifications:**+ Ability to effectively transmit, receive, and accurately interpret ideas through various mediums+ Ability to adjust to new or changing assignments and processes+ Ability to maintain composure under pressure+ Ability to manage multiple priorities+ Ability to maintain professionalism while dealing with difficult individuals+ Sales focused+ Ability to meet or exceed customer needs and expectations to provide excellent service+ Embody a customer-centric mindsetThis position is not eligible for employment-based sponsorship.**Compensation:**Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.**Benefits:**The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.**Education:**Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)**Work Experience:**Customer Service/Account Manager, Sales**Job Opening ID:**00622540 Customer Experience Representative - ICS (Evergreen) (Open)**_"This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._****_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."_****_J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law._****Fortune 500 experience. Career advancement. Nationwide relocation possibilities.**Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.**Why J.B. Hunt?**J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.**What are we looking for?**J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at people.support@jbhunt.com .J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
Staffing Asst
UnityPoint Health · West Des Moines, IA
• Area of Interest: Administrative and Clerical • FTE/Hours per pay period: 0.6 • Department: Workforce Optimization Center • Shift: 4a-4p Sat/Sun • Job ID: 183269 Overview Location: West Des Moines,IA -Corporate Office, Workforce Optimization Center Part-time, 4a-4p - Sat/Sun, Weekend package (Ex: $21.20 x 1.5 = $31.80) We are seeking a Staffing Specialist to oversee day-to-day staffing operations for assigned departments, ensuring adequate coverage and optimal resource utilization. This role acts swiftly on short-notice staffing needs, coordinating and deploying staff to fill coverage gaps identified within 48 hours of a scheduled shift. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: • Expect paid time off, parental leave, 401K matching and an employee recognition program . • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities • Manage daily staffing operations for designated departments, including cancellations, call-ins, floating, and open shifts • Adjust schedules to meet operational needs by securing additional staff or reducing coverage as needed • Respond to sick calls and short-notice vacancies by recruiting available staff and allocating float/resource pool support within 48 hours of shift start • Maintain accurate schedules and proficiency within the electronic staffing system, ensuring data integrity • Communicate urgent staffing needs to leadership and support departmental initiatives and assigned projects Qualifications Education: • High School diploma/GED required • Preferred: Associate's or Bachelor's Degree Experience: • At least 1 year of professional experience including data entry, multitasking, and problem solving. • Preferred: Staffing and scheduling experience
Delivery Driver
Pizza Hut - Flynn Group · West Des Moines, IA
Delivery Driver Opportunity Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Want to be a delivery driver? Your gig, your schedule, great benefits, fast pay - Pizza Hut $15-$20 That's right, we will pay you to drive around in your car - listen to your own music while delivering extraordinary pizza, pasta, wings. What more could you want? Independence, good music, and great food - with tips! Sound good? And if that doesn't do it for you, we have same day pay, healthcare benefits, and flexible schedules. Our best drivers easily earn $15-$20+ dollars an hour (pay, tips, reimbursement) Cha-Ching! Additional information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Stock Associate
Cost Plus · West Des Moines, IA
You will be responsible for a variety of duties including customer service and making the shopping experience fun and memorable for our customer:Process freight and unload trucks. Maintain merchandising, pricing, signing and sales floor replenishment Stock Associate, Associate, Retail
Delivery Driver
Pizza Hut · West Des Moines, IA
Delivery Driver 5901 ASHWORTH RD, West Des Moines, IA ID#P1-674548-9 Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 countries. We continue to grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One. Want to be a Delivery Driver? Your Gig, Your Schedule, Great Benefits, Fast Pay - Pizza Hut $15-$20. That's right, we will pay you to drive around in your car - listen to your own music while delivering extraordinary pizza, pasta, wings. What more could you want? Independence, good music, and great food - with tips! Sound good? And if that doesn't do it for you, we have Same Day Pay, healthcare benefits, and flexible schedules. Our best drivers easily earn $15-$20+ dollars an hour (pay, tips, reimbursement). Cha-Ching! Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!