Nurse Educator
Dendreon · Tulsa, OK
Job description(tap to read)
Overview Your Role: The Nurse Educator is responsible for providing support to ensure safe, effective and appropriate use of PROVENGE® (Sipuleucel-T) (the “Product”) from enrollment to completed infusion for commercial accounts prescribing the Product and forthird party apheresis providers. Support is provided through healthcare professional account education, clinical support, and facilitation of patient navigation from apheresis cell collection through the infusion process. The NE also communicates with patients regarding their treatment journey withPROVENGE, using approved materials. The NE also collaborates with Commercial to identify accounts that require education of the treatment process for PROVENGE®. The role is field-based and requires extensive travel. It also requires close collaboration with other functions within Dendreon (e.g., interacting with the Technical Operations, Apheresis Operations, Apheresis Collection Sites, Sales Teams, and Medical Affairs). All support and essential functions are conducted within FDA approved product labeling. This position reports to the Regional Business Director. Responsibilities Your Work: • Provide support through healthcare professional account education and clinical support regarding enrollment to completed infusion of the Product, as well as interactions with members of the Apheresis Network during all aspects of the PROVENGE® process. • Provide education in services for healthcare professionals who are registered with Dendreon to prescribe the Product, as well as healthcare professionals who potentially could become registered with Dendreon, related to the PROVENGE treatment process, including apheresis collection and infusion processes, product receipt and handling, product administration, Central Venous Catheter care, and process questions referencing clinical nursing practice. The NE will use materials approved by Dendreon in support of these services including patient selection, preparation and management as per the PROVENGE® Package Insert and clinical nursing practice. • The NE will document all communications with patients and will conduct all communications in compliance with all company and legal regulations and guidelines. • The NE will work closely with their field sales colleagues to identify accounts for potential education on the treatment process for PROVENGE®. This includes regular communications and meetings with Key Account Manager (KAM) to identify strategies for each account. • Work with KAMs to identify account education opportunities using various data-driven reports. • Work with KAMs to conduct quarterly Business Reviews with targeted accounts and participate in practice enhancement meetings monthly/quarterly. • The NE will use analytics and data on a daily basis, to monitor and maintain activities within the accounts and region they cover. They will use the data to provide information and updates to their commercial colleagues and customers. • The NE will provide a weekly activity report at the end of each business week to their supervisor. • The NE will participate and attend all commercial trainings and meetings as warranted. • The NE will regularly participate in and provide updates to the region(s) they support, via conference calls, regional meetings, and national sales meetings. • The NE will deliver education to the entire account as needed, with a focus on NP, PA, RN, MA and LPN health care professionals. • The NE will be involved and attend local, state, regional and national association meetings and congresses, as warranted. • Provide approved resources, communications, and materials to physicians and their practice sites to assist in their evaluation of patients for venous access and the potential need for central line placement to minimize the possibility that the treatment process with PROVENGE is disrupted. • Foster strong relationships between apheresis sites and infusion sites to achieve excellent patient care with minimal treatment delay and loss to follow-up, including but not limiting to, arranging introductions between the prescriber healthcare professionals and the apheresis collection center prior to the first PROVENGE patient collection • Provide on-site monitoring support to help ensure consistency and compliance to Dendreon's process requirements as needed. • Build and maintain working relationships with internal business partners to successfully accomplish assigned responsibilities. • Track, trend, investigate, troubleshoot and report patient treatment fallout (schedule to infusion) through active management of all apheresis, manufacturing, and infusion cancellations. • Facilitate productive resolution to difficulties encountered during the treatment process to assure patient retention, schedule compliance and to prevent treatment delays. • Collaborate with Apheresis Operations and Commercial Teams to evaluate and address negative trends in Dendreon's service and interactions with apheresis site and infusion sites. • Document contacts and activities such as site visits, nursing in-service calls and infusion supports. • Maintain and ensure accuracy of Dendreon's documentation files and database. • Develop and maintain technical/nursing tools and templates as requested. • Adhere to all compliance and contractual requirements per Dendreon's policies. Qualifications Education Requirements: • RN and/or BSN required. Advanced degree in a health services field (e.g., MSN, MPH, MHA) and advanced training in clinical practice (e.g., NP, PA, OCN, ARNP, CCRI or CRNI) preferred. Job Requirements: • Minimum of three or more years of related experience in the commercial pharmaceutical industry, working proactively and closely in the office setting, educating healthcare personnel, and describing appropriate patients. • Minimum of three or more years working closely with commercial team members to improve and educate on the therapy process within offices, for their patients. • Minimum of three or more years working closely in urology, oncology, or infusion setting. • Educate offices, with a focus on NPs, PAs, RNs and MAs, on the treatment process and the process to identify the appropriate patient. • Organize, schedule, and conduct Nurse Speaker Programs, including the recommendation of potential nurse speakers. • Working knowledge of FDA and PhRMA promotional guidelines. • Strong analytical, problem solving, and decision-making abilities. • Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork. • Ability to manage multiple priorities, including travel, while responding to inquiries with offices, patients or commercial colleagues. • Excellent written/verbal communication and presentation skills. Working Conditions and Physical Requirements: • Up to 80% travel, including frequent overnight, is required. This includes travel in the field, in accounts, and travel/attendance at meetings, congresses, and conferences. • On-call and after-hours support will be required. • The job is performed in a field-based setting, including apheresis sites, physicians' offices, community and academic hospitals, and a home-based office. • Dendreon is a fast-paced, high volume, adaptive commercial environment. Team building and multidisciplinary problem-solving are essential to success in this position.
$85k–$110k/yr
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US Department of War · Tulsa, OK
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Grubbs Acura of Tulsa · Tulsa, OK
Client Service Advisor | Grubbs Family of Dealerships About Us Grubbs Family of Dealerships is a multi-brand, family-owned automotive group with deep roots across the DFW Metroplex and the state of Texas. We've built our reputation on doing right by our customers and our people - and we're looking for team members who share those values. We invest in our people, provide real opportunities to grow, and take pride in the experience we deliver to both our customers and our team members. When you join Grubbs, you join a culture built on integrity, professionalism, and continuous improvement. We set a high bar - and we give you the training, tools, and support to clear it. The Opportunity We're seeking a customer-focused Automotive Service Advisor to be the face of our service department. You'll build trust with every guest, present needed services with integrity, and drive a great customer experience that keeps people coming back. 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Qualifications • Strong organizational and time management skills. • Excellent communication and customer service abilities. • Ability to prioritize multiple tasks in a fast-paced environment. • Experience in automotive service advising or dealership operations is preferred. • Working knowledge of dealership processes, repair orders, and vehicle reconditioning is a plus. Success in This Role The ideal candidate is detail-oriented, highly organized, and committed to delivering an outstanding experience for both internal teams and retail customers. They take ownership of every vehicle from intake to completion, ensuring it is ready for sale on time and to the highest quality standards. The Standard We Hold We set a high bar at Grubbs. In this role, success means consistently delivering on the following: • Hit hours-per-RO, customer-pay sales, and ELR targets every month • Maintain a top-tier CSI score - every guest feels informed and respected • Proactive status updates so no customer has to chase you for an answer • Present recommended service with integrity - full transparency, zero pressure • Own every concern through to resolution; never pass a problem to the customer What We're Looking For • Service advisor or strong customer service / sales experience preferred • Excellent communication and relationship-building skills • Ability to explain technical work in terms customers understand • Comfortable with DMS / CRM technology • Integrity-first approach to recommending and selling service • Valid driver's license and clean driving record Why Grubbs? • Strong earning potential - we reward performance, full stop • Ongoing training and a clear path to fixed-ops leadership • Family-owned, people-first culture - you're not a number here • Health, dental, and vision benefits • 401(k) with company match • Paid time off • Employee vehicle purchase program Ready to Join Us? If you work with urgency, take pride in doing things right, and want to build a career in the automotive industry with a team that has your back, we want to hear from you. Apply now and a member of our team will be in touch promptly. Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.