Exchange Operator
Mercy Health · Lewisburg, TN
Job description(tap to read)
Exchange Operator Mercy Hospital St. Louis is seeking a customer-focused and detail-oriented Exchange Operator to join our Physician Exchange and Referral team. This frontline role serves as a critical communication hub for Mercy providers, patients, families, healthcare facilities, andphysician offices. As an Exchange Operator, you will answer incoming calls, facilitate urgent provider communications, support referral services, and relay critical patient information to ensure timely access to care. This is a fast-paced position requiring strong communication skills, sound judgment, and the ability to respond quickly in time-sensitive situations. This is a remote position; however, candidates must reside within Mercy's Missouri footprint to attend occasional onsite meetings and training as needed. Key Responsibilities • Answer incoming exchange calls from providers, patients, family members, healthcare facilities, and physician offices. • Deliver exceptional customer service to internal and external callers. • Document and dispatch patient information accurately to on-call providers to support prompt medical care. • Enter and maintain patient demographic information while adhering to quality assurance standards and HIPAA requirements. • Relay emergency and after-hours calls according to established procedures. • Support providers and clients with miSecure password and passcode resets. • Communicate technology interruptions, system errors, and downtime procedures effectively. • Receive and relay critical information during system downtimes while utilizing appropriate manual processes. • Collaborate with team members to identify workflow improvements and support change initiatives. • Provide constructive peer-to-peer feedback to help prevent delays in patient care. • Complete special projects and additional duties as assigned by leadership. Qualifications Required • High school diploma or GED. • Minimum of one (1) year of customer service experience. • Strong verbal and written communication skills. • Ability to multitask and work effectively in a fast-paced environment. • Ability to think critically and respond with urgency in time-sensitive situations. • Commitment to maintaining patient confidentiality and protecting sensitive information. Preferred • Experience using computers and Microsoft Office applications. • Previous healthcare, call center, patient access, or medical office experience. Schedule Requirements • Full-time position (36 hours per week). • Must be available to work every other weekend. • Must be available to work 50% of designated department holidays. • Participation in a 24/7 operation supporting the Mercy and extended medical community. Why Join Mercy? At Mercy, we believe in bringing compassionate care and exceptional service together. As an Exchange Operator, you'll play an essential role in connecting patients and providers, helping ensure timely access to care and supporting positive outcomes across our healthcare network. If you thrive in a customer-focused environment, enjoy problem-solving, and want to make a meaningful impact behind the scenes of patient care, we encourage you to apply. Apply today and be part of Mercy's mission to bring compassionate care and exceptional service to every interaction.
Customer Service Enrollment Specialist - Remote
The Estep Agency · Danville, VA
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. • Unlimited Earning Potential: Your dedication determines your earnings*. • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! • Grow with Us: Dive into continuous learning and development opportunities. Application Process: • Submit Your Application: No stringent qualifications needed. We believe in potential. • Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. • Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: • When will I hear back after applying? Typically, within 24 hours. • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customer Service Manager (Remote)
The Estep Agency · Danville, VA
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: • Engage with clients to understand their financial goals and concerns. • Present tailored solutions to safeguard their assets effectively. • Maintain a pulse on the industry, ensuring you offer the best and most updated advice. • Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? • Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. • Unlimited Earning Potential: Your dedication determines your earnings*. • Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! • Grow with Us: Dive into continuous learning and development opportunities. Application Process: • Submit Your Application: No stringent qualifications needed. We believe in potential. • Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. • Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: • When will I hear back after applying? Typically, within 24 hours. • Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. • What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.
Position: Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 – $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging — just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day — and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health plans if qualified through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities • Meet with families virtually to help them select benefit programs that align with their goals. • Build trust, answer questions, and guide clients through enrollment. • Manage a personal book of business and maintain long-term relationships. • Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile • Self-motivated, positive, and eager to grow. • Excellent communicator — friendly, confident, and authentic. • Comfortable using Zoom and other online communication tools. • Must be a U.S. or Canadian citizen. • Passionate about helping others and building meaningful relationships. No prior insurance experience is required — only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom — apply today.