Night Auditor
Marriott · West Des Moines, IA
Job description(tap to read)
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continuesto demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Residence Inn West Des Moines 160 South Jordan Creek Parkway West Des Moines, IA 50266 Overview Saturday and Sunday overnight. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be willing to cross train in other accounting or hotel-related areas. • Must be able to prioritize job functions in order to meet deadlines. • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). • Audit and reconcile financial and statistical reports. • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. • Prepare and distribute month-end reports. • Audit and reconcile all Front Desk and Food & Beverage Cashier's work. • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. • Prioritize job functions in order to meet deadlines. • Ensure accuracy of all numbers reported including statistics. • Input and update financial information into corporate communications network. • Perform daily, weekly, monthly and annual data processing system functions as required. • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. • Ensure overall guest satisfaction. • Respond to governmental inquiries upon receipt. • Handle guest requests Qualifications • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. • Guest Service Experience preferred. • Computer knowledge/skills required. • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late/Overnight shift • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.
Customer Experience Representative - ICS
J.B. Hunt · West Des Moines, IA
Job Title: Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Iowa City: West Des Moines Full/Part Time: Full time Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. Job Description: Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services, and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availability Qualifications: Minimum Qualifications: High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree Preferred Qualifications: • Ability to effectively transmit, receive, and accurately interpret ideas through various mediums • Ability to adjust to new or changing assignments and processes • Ability to maintain composure under pressure • Ability to manage multiple priorities • Ability to maintain professionalism while dealing with difficult individuals • Sales focused • Ability to meet or exceed customer needs and expectations to provide excellent service • Embody a customer-centric mindset This position is not eligible for employment-based sponsorship. Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time. Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually. Education: Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required) Work Experience: Customer Service/Account Manager, Sales Job Opening ID: 00622540 Customer Experience Representative - ICS (Evergreen) (Open) "This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Benefits: • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Signing bonus • Vision insurance IMMEDIATE OPENEING!! Right at Home, In-Home Care & Assistance, is seeking to hire Skilled Caregivers and Home Health Aides to join a dynamic care team providing clinical expertise in-home. We have immediate part-time and full-time positions available. You can make a difference in your career by helping people stay in the comfort of their homes. Benefits: Here's Why Caregivers Like Working for Us: • Flexible scheduling • Pay increases available through our Personal Advancement Program • Bonuses for referrals • Health Insurance for full-time employees. • Caregiver Recognition & Rewards Program • Named Employer of Choice by Home Care Pulse Responsibilities and Duties: Performs personal care activities that assist the patient with activities of daily living which include (but are not limited to): • Personal hygiene (assisting to bathroom or in using a bedpan, bathing, care of mouth, shaving, skin, and hair) • Ambulation/Transfers • Eating • Dressing/Shaving • Prepares meals and snacks according to instructions • Performs housekeeping activities which include (but are not limited to): vacuuming, dusting, sweeping or mopping floors, doing dishes, changing bed linens, doing laundry and cleaning bathroom Performs patient-specific activities that are taught by a Right at Home nurse. These could include (but are not limited to): • Medication reminders • Assisting with the prescribed range of motion exercises • Measuring and preparing special diets • Understanding dementia care • Incontinence care Qualifications and Skills: • High school graduate or G.E.D. certificate preferred. • Three years of experience as a Caregiver/Home Health Aide in healthcare (in homes or facilities). • Ability to read, write, speak and understand English as needed for the job. • Possess a valid driver's license and insured automobile IND123 Compensation: $18.00 - $19.00 per hour Des Moines is locally owned and operated, was established in 2003, and our mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care driven by our Joint Commission accreditation, Right at Home Best Practices, and the Golden Rule each and every day in Central Iowa. However, we couldn't do it without having the Right People. Our Care Team members need to be passionate about serving our clients and committed to providing the personal care and attention of a friend, whenever and wherever it is needed. More health care is being provided in the home and the vast majority of people would like to age in place, independently, at home. So, the demand for our type of services will continue to grow. That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are exemplify our core values- being Compassionate, Professional, Adaptable, Dependable, and who serve as Advocates for their clients thus improving their quality of life. To our care team members, we commit to deliver the following experiences when you partner with Right at Home: • We will help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development. • We will coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients. • We will keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients. • We will celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay and other benefits. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
TJX Careers At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer. Opportunity: Grow Your Career Responsible for maintaining a clean and organized store environment with a focus on floor care. Responsibilities include the operation of the scrubber and buffer, dust mopping, damp mopping, sweeping, vacuuming, dusting, and spot cleaning glass and windows. Adheres to all operational, merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order to support the needs of the business. • Role models established customer experience practices with internal and external customers • Supports and embodies a positive store culture through honesty, integrity, and respect • Maintains all floor care cleanliness standards including the maintenance and operation of the scrubber and buffer • Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms • Adheres to all company policies concerning Health and Safety (includes the refilling of all essential items in the Lounge, Restrooms and Front End) • Cross-trained in other areas of the store (Backroom, Front End, Sales Floor, etc.) • Supports and responds to all Front End coverage needs • Adheres and upholds merchandising philosophy and signage standards • Initiates and participates in store recovery as needed throughout the day • Adheres to all operational and loss prevention controls in accordance with company guidelines and policies including shrink reduction • Communicates accurately and effectively with management and Associates • Adheres to all labor laws, policies, and procedures, including Associate meal and break period policies • Participates in safety awareness maintains a safe environment • Other duties as assigned Who We're Looking For: You. • Excellent customer service skills • Able to work a flexible schedule to support business needs • Strong organizational skills with attention to detail • Physical stamina to perform cleaning tasks and run floor buffer and scrubber • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Strong communication skills: verbal and written. Listens and responds appropriately • Capable of lifting heavy objects with or without reasonable accommodation • Standout colleague, working effectively with peers and supervisors • Retail customer experience preferred Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Location: USA TJ Maxx Store 0248 West Des Moines IA This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
STOCK & HOUSEKEEPING ASSOCIATE
Von Maur · West Des Moines, IA
Stock & Housekeeping Associate As a Stock & Housekeeping Associate, you are the heart of store operations. The care you take in maintaining the store creates customer loyalty and upholds our reputation as America's Leading Department Store. • Maintain an appealing and clean store environment for customers and employees • Vacuum carpet, remove carpet spots, dry mop and wet mop floors, use scrubbing machine, collect trash • Clean and restock restrooms throughout the business day • Clean entrances, escalators, employee lounges, locker room and employee restrooms • Unload truck of new merchandise and supplies - distribute to the proper areas and departments • Load outbound merchandise and supplies onto the truck • Be available to work day, evening, and weekend shifts What You Can Expect: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. • Competitive wages • Generous merchandise discount • Comprehensive benefits • 401(k) retirement plan • No extended holiday hours • Promote from within philosophy - creates endless career opportunities! About Us: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.