Customer Experience Representative - ICS
J.B. Hunt · West Des Moines, IA
Job description(tap to read)
Job Title: Customer Experience Representative - ICS Department: Customer Service & Contact Center Operations Country: United States of America State/Province: Iowa City: West Des Moines Full/Part Time: Full time Job Summary: Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential. Job Description: Key Responsibilities: • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth • Monitor and support on-time delivery, damage-free services, and accurate billing • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations • Enter customer orders into the order management system to track loads and provide necessary information to operations teams • Obtain and document approval for accessorial charges and spot rates for assigned customers • Serve as a point of contact for customers regarding load updates and capacity availability Qualifications: Minimum Qualifications: High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree Preferred Qualifications: • Ability to effectively transmit, receive, and accurately interpret ideas through various mediums • Ability to adjust to new or changing assignments and processes • Ability to maintain composure under pressure • Ability to manage multiple priorities • Ability to maintain professionalism while dealing with difficult individuals • Sales focused • Ability to meet or exceed customer needs and expectations to provide excellent service • Embody a customer-centric mindset This position is not eligible for employment-based sponsorship. Compensation: Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time. Benefits: The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually. Education: Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required) Work Experience: Customer Service/Account Manager, Sales Job Opening ID: 00622540 Customer Experience Representative - ICS (Evergreen) (Open) "This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
Grocery Delivery Driver
DoorDash · West Des Moines, IA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Front Desk Agent
Arbor Lodging Management · West Des Moines, IA
Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: • Greet and check-in guests in a friendly manner • Assist in taking reservations, pre-registrations, and room blocking • Assist large groups upon arrival • Assist guests in finding dining, shopping, and other "hidden gems" nearby • Be the first to handle and resolve guest issues • Process payments according to procedure • Upsell additional facilities and services • Performs all check-out tasks • Ensure all cash, checks, and credit card balances at the end of each shift • Answer questions and address guest needs and requests • Communicate internally with other departments when necessary to resolve a guest concern or request • Additional tasks may be assigned at any given time Qualifications: • High school Diploma or equivalent • Credit Card handling experience preferred • Hotel Front Desk experience preferred • Experience with hotel reservations software preferred • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction • Positive, upbeat demeanor • Excellent written and verbal communication and organizational skills • Team-oriented • Ability to stand for 8 hours at a time • Ability to lift 20 lbs. on occasion Benefits: • Competitive salary • Annual review with increase potential • 401k program with company match • Medical, Dental, and Vision insurance available to eligible employees • Wellness benefits available to eligible employees Arbor's Guiding Principles: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. • Lead with Heart - Be kind, passionate and hospitable. • Be Accountable - Take ownership and deliver results. • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Valet
Glen Oaks Country Club · West Des Moines, IA
Valet Parks automobiles for Members and their Guests along with maintaining proper utilization of the coat check room. Greets Members and their Guests at the Club's main entrance with genuine hospitality. Handles and delivers ToGo dinners as needed. Hours are 4-9 Tuesday through Saturday and 10-2 Sunday, with other shifts available depending on business needs. Weekend and Holiday availability is a must! Essential Duties and Responsibilities • As the first employee to make contact with our Members and Guests, the Valet shall always greet them with a smile and verbally welcome them to Glen Oaks Country Club. • Always assists Members and Guests in and out of automobiles; opens lobby doors. • Park as well as retrieve automobiles for Members and Guests. • Issues and collects automobile tickets. They are not required to be used if you feel comfortable with the number of members you have. • Maintains a safe and clean entryway to the Club including the sidewalks and under the portico. • Operates and respects all Member's and guests' cars safely and appropriately. • Deliver ToGo meals to Members within the gated community. • Deliver pick-up food to the member's vehicles upon arrival at the Club. • Other duties may be assigned from time to time. Physical Demands • While performing the duties of this job, the employee will be required to withstand long periods on their feet and walk various distances. • Must be able to deal with stressful situations respectfully, while ultimately correcting the problem. • The employee is occasionally required to walk, stand, climb, and lift up to 50 lbs. Reports to: ACM's & Clubhouse Manager.
Customer Service Representative - Load Planner
Decker Truck Line · West Des Moines, IA
Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee's “Transportation Supplier of the Year” Award. Decker Truck Line, Inc. has an opportunity available for a self-motivated and tech-savvy individual to join our team at our West Des Moines office as a Customer Service Representative. Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm! A day in the life of a Customer Service Representative looks like: • Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention • Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs • Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity • Managing trailer pool balances at all customer facilities and drop yards • Assisting with swaps/repowers to improve operations and meet customer requirements and expectations • Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner • Other duties as assigned Customer Service Representative Must Haves: • The openness and comfort to utilize process / technology • Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time • Excellent communication, analytical, problem solving and decision-making skills • The ability to multi-task in a fast-paced environment • A background in MS Office • Desire to help customers, drivers and the company succeed Customer Service Representative Nice to Haves: • 2-year AA or AS degree preferred • Experience with McLeod/TMS, EDI, and independent web-based systems What You Get From Decker: • A competitive salary paid weekly PLUS a quarterly performance bonus! • Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance! • Flexible Spending Accounts for both Medical and Dependent Care Expenses! • One week of PTO upon hire; another week at 6 months and then annually thereafter! • Paid Holidays, 401(k) with an employer match and more! Equal Opportunity Employer