Front Office Representative (67783)
United Digestive · Lake Mary, FL
Job description(tap to read)
Front Office Representative Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements. Category: Patient Facing - Non-Clinical Description General Summary of Duties: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit. Reports To: Clinic or Practice Manager Responsibilities: Duties include but are not limited to: • Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed • Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary • Collects co-payments and outstanding balances • Manages patient monies collected and closes batches at end of day • Provides necessary release and HIPAA forms to patient for completion and signature • Informs clinical staff or other appropriate parties of patient arrivals • Generates fee tickets when patients arrive and assembles patient charts for next day visits • Ensures patient referrals are obtained as required by managed care plans • Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area • Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager • Meets or exceeds quality and productivity standards as set by the Practice Manager • Answers emails and voicemails and returns patient calls in a timely and efficient manner • Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information • Participates in staff meetings as directed by the Practice Manager • Participates in marketing activities as directed by the Practice Manager • Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager • Any other duties and/or special projects as assigned Required Education, Skills, and Experience: High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications. Additional Skills and Experience: Front Desk Representative must be able to: • Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect • Displays a professional outgoing warm and helpful attitude • Possesses compassion for dealing with people who are ill and need help • Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager • Work under pressure; assess, respond, and communicate issues in a timely manner • Communicate clearly with patients and coworkers through the telephone, email, and in-person • Interpret and apply clinical and non-clinical policies and procedures Physical/Mental/Environmental Demands: Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate. Drug Free Workplace: United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening. Equal Opportunity Employer: United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.
Environmental Technician at Lake Mary Hospital
Orlando Health · Lake Mary, FL
Position Summary Department: LMH Enviornmental Services Status: Full-time Schedule: First Shift Title: Enviornmental Tech ll Orlando Health Lake Mary Hospital The NEW Orlando Health Lake Mary Hospital represents Orlando Health's continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women's services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. • Labor and delivery services, and a future neonatal intensive care unit • 6 state-of-the-art operating rooms • 3 catheterization labs with a dedicated interventional radiology and vascular lab • Comprehensive cardiovascular care • 16 ICU Beds • Observation unit • Outpatient Scripts Pharmacy Top Reasons to Choose Orlando Health - Lake Mary Hospital: • BEST Place to Work, 5 years in a row! • As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. • Benefits Package that begins on day one (Full-Time & Part-Time only). • Flexible Schedules • Tuition Reimbursement up to $5,000 a year. Position Summary The Environmental Services Technician ll is responsible for executing the daily duties required to establish and maintain a safe, clean, healing environment. Responsible for ensuring daily room cleaning and timely room turnaround times related to patient through put within the basic principles of environmental hygiene and infection prevention. The Environmental Services Technician, in accordance with organizationalstandards of quality, is an essential contributor to cleaning, disinfection, infection prevention, and customer experience. Responsibilities Essential Functions • Ability to respond to common inquiries or complaints from customers, using appropriate designated engagement techniques. • Responsible for the cleaning and disinfecting of patient rooms, and ancillary areasto include, but notlimited to, bathrooms, public areas, corridors, medication storage rooms as directed and any other areas that may require attention using designated and appropriate chemicals and cleaning procedures. • Accesses and uses all departmentrelated technology systems such as, but not limited to, the Bed Management systems. • Replenishessupplies as needed, removes bio-medical waste, trash, and soiled linen asrequired daily and changes cubicle/window curtains as needed. • Completes patient room and bathroom cleaning daily to accommodate discharges/admissions and overall cleanliness standards utilizing the approved proceduresfor patient room cleaning to include Bed Managementsystems where applicable. • Performs duties while demonstrating working knowledge ofthe health care cleaning and disinfecting principles and requirements, proper and safe chemical use, equipment handling, and labor-saving products for all items within the healthcare environment for which tasked with servicing. • Adheres to all organization safety, risk management and infection control guidelines and standards while promoting a culture of safety. • Operates UV disinfection machine as needed or according to policy. • Actively participates in departmental performance improvement initiatives, including, but not limited to, initiatives to improve Customer Experience and cleanliness metrics. • Follows all infection prevention practices including proper cleaning and disinfection protocols and process, hand hygiene, standard & isolation precautions, as well as proper donning and doffing of Personal Protective Equipment (PPE) • Recognizes and adheres to patient privacy requirements (HIPAA). • Assistsin onboarding new Environmental Services Technician I and II's asrequested. • Reports unsafe situations and turnsin Engineering Service Requestsforrepair. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High School Diploma or GED, preferred Licensure/Certification Certified Healthcare Environmental Services Technician (CHEST), preferred Experience Three (3) or more years experience in Health care supportservices and/or environmental services, hospitality, or related field
Imaging Assistant I
Orlando Health · Lake Mary, FL
Position Summary Position: Imaging Assistant I Department: Lake Mary Imaging Ctr Location: 392 Rinehart Rd Lake Mary, FL Shift: Full-time | Day Shift Position Summary Observes and assists in various capacities to Orlando Health Imaging areas. Responsibilities Essential Functions • Transports bed, stretcher, and wheelchair patients in a safe, professional manner, following HIPPA and handoff compliance. • Uses double identifiers on every patient per The Joint Commission regulations for patient safety. • Orders and receives weekly radiology supplies. • Picks up and delivers requisitions, specimens, and other materials within the facility. • Assists with stocking and cleaning of rooms, puts away supplies correctly. • Reports faulty equipment, hazardous conditions and/or incidents to supervisor for follow up. • Returns equipment to designated storage area and maintains transport equipment. Cleans, deodorizes, and disinfects equipment as needed. • Maintains O2/suction supplies as required per facility. • Utilizes all Corporate Radiology computer systems effectively and accurately. • Delivers mail interdepartmentally as needed. • Adheres to Orlando Health's mission statement and strategic imperatives. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures, department guidelines, and education requirements. Other Related Functions • Attends meetings and in-services as required. • Maintains knowledge and skill level necessary to provide care appropriate to the patients age and status. • Responsible for professional growth. Qualifications Education/Training • High School graduate or equivalent is required. Licensure/Certification • BLS/Healthcare Provider certification within 3 months of hire Work Experience • None
Guest Services Representative at Lake Mary Hospital
Orlando Health · Lake Mary, FL
Position Summary Department: LMH Guest Services Status: Full-Time Biweekly schedule: Sunday 3p-9p Tuesday 5:30a-6p Friday 11a-9:30p Saturday 7a-5:30p Sunday 3p-9p Wednesday 5:30a-6p Friday 11a-9:30p Saturday 7a-5:30p Title: Guest Services Representative Orlando Health Lake Mary Hospital Orlando Health Lake Mary Hospital represents Orlando Health's continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women's services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. Features include: • Center for Women and Babies • Six state-of-the-art operating rooms • Three catheterization labs with a dedicated interventional radiology and vascular lab • Comprehensive cardiovascular care • 16 ICU beds • Observation unit • Imaging • Lab • Orlando Health Scripts pharmacy • Dining and café • Chapel Top Reasons to Choose Orlando Health - Lake Mary Hospital: • BEST Place to Work for 6 years! • As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. • Benefits Package that begins on day one (Full-Time & Part-Time only). • Flexible Schedules • Tuition Reimbursement up to $5,000 a year. Position Summary: Provides directions to guests/team members within the hospital system, and the Responsibilities Essential Functions • Escorts guests to their in-hospital destinations as needed. • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. • Provides information to all hospital team members. • Responds to needs of guests/team members either on the phone or in person. • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. • Assists Social Service with transportation and hotel or flight arrangements for patients and their families. • Displays a caring attitude as well as sensitivity to the needs/concerns of customers. • Presents a professional image in dress, hygiene and communications skills. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.¿ Other Related Functions • Attends in services/meetings as required. • Completes all mandatory education. • Assume the responsibility for professional growth and development • Other duties as assigned. Qualifications Education/Training • High School diploma or equivalent. Licensure/Certification • None. Experience • Two (2) years of experience in a customer service setting.
Front Desk Concierge
AdventHealth · Lake Mary, FL
Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance • Paid Time Off from Day One • 403-B Retirement Plan • 4 Weeks 100% Paid Parental Leave • Career Development • Whole Person Well-being Resources • Mental Health Resources and Support • Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 901 Currency Circle City: Lake Mary State: Florida Postal Code: 32746 Job Description: Schedule: Full Time Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: • Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day Sunday starts Week B) • Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off) Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles "release of information" requests for patients, referring offices, other medical facilities, attorneys, and insurance companies. Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned. Knowledge, Skills, and Abilities: • Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements. • Ability to operate a computer, copier, fax, and scanner. • Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. • Ability to request and collect co-pays and outstanding balances. • Must have highly developed social and communication skills. • Excellent judgment and the ability to stay calm and level-headed in difficult situations. • Proficiency in word processing/typing. • Strong customer service skills. Education: • High School Grad or Equiv [Required] Work Experience: • 3+ customer service experience [Required] • Computer experience [Required] • Relevant experience, preferably in hospital or hospitality industry [Required] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - Pay Range: $15.46 - $24.73 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Administrative & Executive Services Organization: AdventHealth Primary Care Schedule: Full time Shift: Day-Weekend Req ID: 152815165