Tax Expert - Local
Intuit · Des Moines, IA
Job description(tap to read)
Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated year-round TurboTax Local Service Experts in one of our new TurboTax locations across the United States. This unique opportunity combines tax expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Local Service Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit's mission of “Powering Prosperity Around the World.” About the Role: In this role, you will work on-site from a TurboTax location as part of a collaborative team of financial experts, serving in-person and virtual customers who use Intuit TurboTax products. Your primary focus will be full-service tax return preparation, providing expert tax advice, calculations, and software support, but your responsibility extends beyond that. You will be the connective tissue between your customers and a broader team of specialists covering business tax preparation, bookkeeping, payroll, financial planning, and advisory services. This is not a hand-off model. You will sit in the same customer meetings, absorb the same context, and build a shared understanding of each customer's complete financial picture, then work in lock-step with the right experts to deliver a seamless, end-to-end Intuit experience. Your ability to understand each customer's unique situation and connect with them on a personal level is critical. Taxes can be stressful, and your presence as a trusted, knowledgeable guide makes all the difference whether you're helping with a straightforward W-2 filing, navigating a major life event like marriage, a new child, or elder care, or tackling more complex scenarios involving business income, investments, or amendments. Additionally, you will play a key role in growing TurboTax's client base within the local community, attracting new clients, establishing long-term relationships, and driving customer loyalty. You will leverage TurboTax marketing support and software to empower you in building a thriving business that fosters prosperity for both you and your community. This role is nonexempt and requires onsite presence at a TurboTax location in the United States. What You'll Do: Provide Tax Expertise - Give hands-on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations (e.g., personal and business income, deductions optimization, amendments). Facilitate discovery sessions and tax reviews to uncover deductions, minimize tax liabilities, maximize refunds, and provide future tax planning advice. Utilize resources such as government websites, professional tools, and team expertise to deliver accurate tax solutions in personalized everyday language. Be a Proactive Community Ambassador - Embody a “community ambassador” and “business owner” mindset to actively build and grow a new local customer base for TurboTax. As a primary driver of local growth, you will own your market — identifying and pursuing prospects through targeted outreach, grass-roots marketing initiatives, referral networks, and community partnerships. Serve as the local face of TurboTax, converting new prospects into loyal, long-term clients. Organize and lead local events such as financial literacy workshops, community pop-ups, and networking gatherings with the support of TurboTax marketing tools and resources, to create consistent opportunities for customer engagement and brand awareness. Champion the Full Intuit Ecosystem - Act as a trusted guide for every client by developing a deep understanding of their complete financial picture and connecting them with the Intuit solutions best positioned to move them forward. As you build relationships through tax engagements and collaborative client meetings, identify opportunities to introduce clients to complementary services such as bookkeeping, payroll, financial planning, or Credit Karma that meaningfully address their needs. Your role is not simply to deliver a service, but to ensure every client leaves with a clearer path and the full weight of Intuit's resources behind them for year-round support. Build Relationships - Connect with people, demonstrate understanding and sensitivity to their financial concerns and build the long-term trust that turns a one-time transaction into a loyal, multi-year relationship. Deliver a Best in Class Customer Experience - Create an exceptional customer experience, professionalism, and genuine interest in helping clients achieve their financial goals (e.g., saving for retirement, college funds, weddings, or vacations). - Interact with customers both in-person and through Intuit's state-of-the-art video communication tools. Address client inquiries while helping them overcome tax-related challenges. What You Get: As a TurboTax - Local Service Expert, you'll receive access to exceptional company benefits and resources, including: 401(k) Savings Plan with company matching, paid sick time, Employee Stock Purchase Plan, E&O Insurance provided by Intuit, Employee Assistance Program discounts on Intuit products including a free copy of TurboTax, ongoing collaboration opportunities with TurboTax's network of growth-minded professionals and marketing support Key Qualifications Who You Are: • EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred. • Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes. • Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230 • Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit • Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season • Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time • Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle. • Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax-related content and resources for your community in accordance with Intuit's policies • Bilingual (English/Spanish) communication skills are a plus • Experience in holistic tax advisory services beyond tax filing Attributes & Skills: • Passionate about empowering customers and helping them overcome the complexities of taxation. • Passionate about your local community and excited to work with Intuit to engage with and build Intuit's presence in your local community (e.g., speaking at events, building a local and online social presence, creating content such as tax tips and educational videos). • Entrepreneurial and self-driven with a business ownership mindset to grow your customer portfolio. • Exceptional customer service skills, high empathy, and a friendly, professional demeanor. • Excited to be showcased as a TurboTax - Local Service Expert in local and national marketing efforts. • Strong verbal and written communication skills. • Ability to work in a fast-paced environment independently while managing multiple priorities. • Proficient with technology, including tax preparation software and CRM/sales tools. Additional Requirements: • Must reside within the United States. • Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is California (Bay Area): $27.00 - $41.00 Southern California: $27.00 - $41.00 Colorado: $26.00 - $39.00 Hawaii: $27.00 - $41.00 Illinois: $26.00 - $39.00 Maine: $23.50 - $35.00 Maryland: $26.00 - $39.00 Massachusetts: $29.50 - $34.47 Minnesota: $23.50 - $35.00 New Jersey: $27.00 - $41.00 New York: $27.00 - $41.00 Ohio: $23.50 - $35.00 Vermont: $26.00 - $39.00 Virginia: $26.00 - $39.00 Washington: $27.00 - $41.00 Washington, DC: $26.00 - $39.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Location: Des Moines, IAPay: $21.00 per hourJob Type: Full-timeSchedule: 40 hours per week. Monday - Saturday. Days, Nights, WeekendsBenefits: Health Insurance, Basic & Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee DiscountAbout The Role At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.What You'll Do Leadership & Staff Management Recruit, train, and supervise store staffManage scheduling and payroll processingImplement company policies and practices in employee relationsStore Operations Develop and implement strategies to meet production and sales goalsOversee donation processes, product sorting, pricing, and presentationManage store maintenance, safety, and appearanceEnsure compliance with OSHA and Salvation Army safety policiesCustomer Experience Create an enjoyable shopping environmentDevelop customer retention plansSet an example for positive customer interactionsFinancial Management Oversee cash handling procedures and daily depositsWork within budget parametersManage inventory tracking for designated product linesCommunication & Reporting Maintain open communication with Regional Manager and Department HeadsProvide daily reports on store production and salesAddress customer complaints and provide education about the programSupervisory Responsibility In conjunction with the Regional Manager, recruit, interview and recommend for hire Store staffTrain and supervise the store staffIn collaboration with the Regional Manager, provide direct reports with a personnel reviewReview and approve time and attendance for store personnel using the current payroll systemCheck time logs regularly, following all current regulations and trainingsTraining Provided Paid training on register and store proceduresOngoing coaching and support from store leadershipOpportunity to build retail and customer service skillsWhy Join Us Mission-driven work that supports programs in your communityOn-the-job trainingTeam-oriented environmentEmployee Discount, Employee Assistance Program, and more!#J-18808-Ljbffr
Floating Store ManagerLocation: Des Moines, IAPay: $21.00 per hourJob Type: Full-timeSchedule: 40 hours per week. Monday - Saturday. Days, Nights, WeekendsBenefits: Health Insurance, Basic & Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee DiscountAbout the RoleAt The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We're seeking a dynamic and experienced Store Manager to lead one of our Salvation Army stores. This role is crucial in supporting our mission through efficient store operations, staff management, and community engagement. You'll be responsible for overseeing all store operations, including staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, while ensuring that all functions support our mission of serving those in need in our community.What You'll DoLeadership & Staff ManagementRecruit, train, and supervise store staffManage scheduling and payroll processingImplement company policies and practices in employee relationsStore OperationsDevelop and implement strategies to meet production and sales goalsOversee donation processes, product sorting, pricing, and presentationManage store maintenance, safety, and appearanceEnsure compliance with OSHA and Salvation Army safety policiesCustomer ExperienceCreate an enjoyable shopping environmentDevelop customer retention plansSet an example for positive customer interactionsFinancial ManagementOversee cash handling procedures and daily depositsWork within budget parametersManage inventory tracking for designated product linesCommunication & ReportingMaintain open communication with Regional Manager and Department HeadsProvide daily reports on store production and salesAddress customer complaints and provide education about the programSupervisory ResponsibilityIn conjunction with the Regional Manager, recruit, interview and recommend for hire Store staffTrain and supervise the store staffIn collaboration with the Regional Manager, provide direct reports with a personnel reviewReview and approve time and attendance for store personnel using the current payroll systemCheck time logs regularly, following all current regulations and trainingsTraining ProvidedPaid training on register and store proceduresOngoing coaching and support from store leadershipOpportunity to build retail and customer service skillsWhy Join UsMission-driven work that supports programs in your communityOn-the-job trainingTeam-oriented environmentEmployee Discount, Employee Assistance Program, and more!#J-18808-Ljbffr
Job Title: Event Security Guard - Drake UniversityCompany: BEST Crowd ManagementLocation: Des Moines, IAPay: $14 / hrJob Type: Part-timeSummaryJoin the dynamic team at BEST Crowd Management as an Event Staff & Security professional. In this role, you will have a diverse range of responsibilities, combining event staff duties with security tasks to ensure a safe and enjoyable experience for event attendees. We are seeking adaptable individuals with excellent communication skills and a strong commitment to customer service and safety.ResponsibilitiesAssist with event setup, including the arrangement of equipment, signage, and other necessary materials.Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees.Provide friendly and helpful customer service by assisting attendees with inquiries, directions, and general event information.Collaborate with event staff and security personnel to maintain a safe and organized environment.Assist in crowd management, including controlling entry and exit points and ensuring proper flow of attendees.Respond promptly and effectively to security incidents or emergencies, following established protocols.Monitor event areas to enforce event rules, regulations, and safety procedures.Handle and resolve attendee complaints or conflicts in a calm and professional manner.Adhere to company policies, procedures, and guidelines to deliver a high standard of service and security.RequirementsBe at least 18 years old (age requirements may vary depending on local regulations).Hold a high school diploma or equivalent (some college education is preferred).Previous experience in event security, law enforcement, or a related field is advantageous.Possess strong physical fitness and the ability to stand or walk for extended periods.Exhibit excellent observational and problem-solving skills.Demonstrate exceptional communication and interpersonal skills.Work effectively in a team and collaborate with individuals from diverse backgrounds.Maintain flexibility to work evenings, weekends, and holidays based on event schedules.Possess a valid security license or be willing to obtain one (if required by local regulations).Successfully pass a background check and drug screening.BenefitsEnjoy competitive pay based on your experience and qualifications.Gain experience in event management and security.Enhance your skills in communication, problem-solving, and customer service.Network with professionals from various fields, including event management and security.Be part of a supportive team that values teamwork, professionalism, and attendee satisfaction.EEOC StatementIt is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.License #4484#J-18808-Ljbffr
Dispatcher Not a Remote Position
Bellowsservice · Des Moines, IA
Overview Bellows Plumbing, Heating, Cooling and Electrical is actively searching for a highly motivated, confident dispatcher. The Dispatcher is a crucial role and will be part of a team of 5 Dispatchers with the goal of maximizing scheduling so that we are continuously exceeding customer demands and satisfaction. Must be able to utilize creative thinking, strategic planning skills and teamwork to ensure all customers receive superior service. The ideal candidate will be able to enthusiastically rise to a challenge and coordinate a complex schedule that is very dynamic and always subject to conflict and change. We are looking for someone who is able to think outside the box and make quick decisions, but who can also work as part of a team to ensure we are providing outstanding customer service. Hours: Full time, 40 hours per week. Monday through Friday 7:30 am - 4 pm. Primary responsibilities • Dispatching installers or service technicians to jobs • Scheduling and monitor service requests, emergency calls and multi-day installs • Main point of contact for field staff and customers • Provides support and guidance to team of 8 - 20 field staff • Collaborates with internal staff to assure efficiency and optimization Additional Responsibilities • Must have a willingness to train and provide back up to other dispatchers • Schedule jobs based on customer issue, tech specialty and geographic efficiency • Make outbound calls to customers to schedule appointments and installs • Maintains records and monitors records and debriefs via Service Titan • Effectively communicate job information to technicians and installers Qualifications • HVAC, electrician or plumbing dispatch experience preferred • Strong previous customer service experience • Able to work with very minimal supervision • Ability to interact well with all employees and perform as a team player is essential • Possess excellent communication skills and maintain a pleasant, friendly demeanor • Possess strong attention to detail and able to multi-task • Have strong computer and tech ability. Computer and various software applications are used throughout the day. • Must be a fast learner with new technology and software applications About the company and equal opportunity We are Bellows Plumbing, Heating, Cooling & Electrical a multiple recipient of 5000 Fastest Growing Company for several time winner of 'Best of Santa Cruz'. We care about our customer and we care about our team. Come work for a company that respects its employees for their individual talents and abilities! We are looking for amazing people to join our team. Check us out at www.bellowsservice.com. Bellows Plumbing, Heating, Cooling & Electrical is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. #J-18808-Ljbffr