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Remote Medical Support Assistant - Patient Scheduling Pro

Jamison Professional Services · Spokane, WA

Jamison Professional Services, Inc. seeks a Medical Support Assistant for a remote role supporting Veterans nationwide, including scheduling and intake coordination. You will handle appointments, process community care referrals, maintain accurate patient demographics, respond to calls, and ensure HIPAA compliance while using VA and Microsoft Office tools. Candidates should have a High School Diploma or GED, 6 months of customer service experience, basic medical terminology knowledge, and #J-18808-Ljbffr

Remote Client Experience CoordinatorFlexible | Remote | Global OpportunityAbout the RoleAre you someone who thrives on organization, loves helping others, and finds satisfaction in making things run effortlessly behind the scenes? If so, this opportunity was built with you in mind. We're looking for motivated, detail-driven individuals to join our growing team as Client Experience Coordinators — supporting clients through seamless planning, clear communication, and thoughtful logistics management from start to finish.No prior industry experience needed — full training and mentorship are provided from day one.What You'll Be DoingBuild client relationships by connecting with individuals to understand their unique preferences, needs, and goalsCoordinate logistics including schedules, confirmations, and key details with precision and careCommunicate professionally — delivering timely, clear, and polished updates throughout every step of the processManage multiple moving parts while staying organized and solution-focusedEnsure a smooth, stress-free experience for every client you supportWho We're Looking ForYou're a great fit if you are:A confident communicator with a genuine client-first mindsetHighly organized with sharp attention to detailSelf-motivated and comfortable owning your work independentlyTech-comfortable — at ease with email, apps, and online platformsEager to learn , grow, and show up consistentlyA background in customer service, coordination, or planning is a bonus — but absolutely not required.Why This Opportunity Stands Out100% Remote - Work from anywhere — no commute, no officeFlexible Schedule - Designed to fit your lifestyle and commitmentsStructured Training - Comprehensive onboarding + ongoing mentorshipGrowth Potential - Performance-based advancement opportunitiesSupportive Team - Collaborative, encouraging, and professional environmentLocation RequirementsWe are currently accepting applicants authorized to work in the following regions:United StatesUnited KingdomMexicoAustraliaLatin America (LATAM)SpainWhat Happens After You ApplyQualified candidates will be invited to a brief, no-pressure virtual information session where we'll cover:A detailed look at the role and day-to-day responsibilitiesCompensation structure and earning potentialTraining resources, tools, and ongoing supportNext steps and how to officially get startedThis session is designed to give you full clarity on the opportunity — and the space to ask any questions before making your decision.Ready to Take the Next Step?If you're searching for a flexible, remote role where you can build real skills, support meaningful client experiences, and grow within a professional environment, we'd love to hear from you.We welcome applicants from all backgrounds. This is an equal opportunity position open to individuals across all listed regions.#J-18808-Ljbffr

Travel Specialist-Emergency Day Shift REMOTE About the job Travel Specialist-Emergency Day Shift REMOTE Travel Specialist Job Description Job Summary: Great opportunity for a dedicated and experienced Travel Specialist. This role requires a solid understanding ticketing, as well as expertise in airfares, GDS systems, and travel reissues. As a specialist you will be responsible toengage in consultative conversations with clients, ensuring their travel needs are met with precision, care, and the highest standards of service and accuracy. The position requires flexible hours, including weekend and holiday shifts. Responsibilities: • Client Service & Reservations: Manage inquiries, requests, bookings, and ticketing with accuracy and attention to detail, ensuring all travel arrangements meet client expectations. • Relationship Management: Build and maintain strong relationships with clients, providing personalized service to ensure their needs are met at all times. • Timely and Effective Service: Complete all tasks related to client and supplier interactions promptly, ensuring smooth continuity of service for all team members. • Industry Knowledge: Stay updated on airline rules, regulations, and industry standards to make informed travel arrangements and resolve any en-route traveler concerns quickly. • Time Management: Organize and manage workload efficiently, particularly during peak periods, ensuring that all tasks are completed in a timely manner. • Team Collaboration: Work collaboratively with other team members to support and complete all customer service functions. • Reissues & Pricing: Accurately process complex reissues and pricing records, ensuring all details are correct. • Negotiation: Negotiate the best rates and deals with vendors to help clients save on travel expenses. • GDS Management: Ensure all PNR entries in GDS are accurate and fully completed. • Proactive Communication: Respond promptly and efficiently to all communications, keeping clients and team members informed at all times. • Attention to Detail: Consistently demonstrate high attention to detail, ensuring that errors are avoided. • Problem Resolution: Inform supervisors of potential issues and take corrective action when necessary, offering alternative solutions as needed. • Vendor Relations: Build professional relationships with key vendors and support preferred supplier programs. • Training & Development: Participate in company training sessions to stay current with industry trends and best practices. • Error Resolution: Investigate and resolve client complaints and issues while maintaining the highest customer service standards. • Financial Responsibility: Take care to prevent financial losses due to errors or mishandled bookings. • Other Duties: Perform other related tasks as assigned. Qualifications: • Experience: At least 5 years of experience in the travel industry or in a 24-hour travel emergency department. • Airfare & Ticketing Knowledge: Strong understanding of airfares, contracted fares, ticket exchanges, and hotel reservations. • GDS Experience: Minimum 5 years of experience with Global Distribution Systems (GDS), with a preference for Galileo proficiency. • Client Experience: Experience managing VIP clients, entertainment clients, and/or group travel. • Organizational Skills: Must be highly organized and able to multitask effectively, especially under pressure. • Independence: Ability to work autonomously and make decisions with minimal supervision. • Flexibility: Ability to work non-traditional hours, including weekends and holidays, as needed. This is a dynamic, client-facing role requiring a blend of technical expertise, customer service excellence, and problem-solving skills. If you are passionate about travel and have the required experience, we encourage you to apply. #J-18808-Ljbffr

Federal Compliance & Security Architect

Salesforce · Spokane, WA

Principal Federal Compliance & Security Architect Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changingand we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforceis the future of AI, and you are the future of Salesforce. We are seeking a Principal Federal Compliance & Security Architect to serve as the chief technical authority for our federal platform footprint. In this role, you will define and inform technical vision and bridge high-level compliance directives with robust cloud engineering to achieve and maintain Federal Risk and Authorization Management Program (FedRAMP) Moderate, High, and Department of Defense (DoD) Impact Level 5 (IL5) authorizations. You will partner with the Engineering team to drive systemic engineering excellence, align cross-functional initiatives with long-range strategic goals, and act as a trusted advisor to executive leadership, key customers, and federal authorizing bodies. The incumbent will have deep experience in Federal security and compliance requirements and focus on identifying and risks and mitigation strategies to deploy secure and compliant products. Architectural Leadership & Platform Strategy: • Partner with Engineering and Product leadership to establish architectural standards, ensure technical quality, and design highly available, resilient federal platforms capable of achieving Federal Risk and Authorization Management Program (FedRAMP) High and Department of Defense (DoD) Impact Level 5 (IL5) authorizations. • Evaluate technical feasibility for complex architecture initiatives, perform architectural governance reviews to ensure enterprise-wide alignment with a focus in proactive risk identification and mitigation strategy development and implementation. • Establish strategic architectural principles and reusable design frameworks that empower engineering teams with compliant-by-default guidance rather than prescriptive constraints. • Explore emerging technologies, cloud design patterns, and open-source innovations, quantifying trade-offs between delivery velocity, risk profile, and federal compliance mandates. Federal Security & Compliance Engineering: • Translate National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 controls, Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG), and Federal Information Processing Standards (FIPS) requirements into scalable, high-performance cloud architectures across Amazon Web Services (AWS) GovCloud, Microsoft Azure Government, or dedicated enclaves. • Drive end-to-end accountability for compliance and security architecture across the platform lifecycle, proactively closing structural gaps in technical and security requirements. • Advance engineering excellence by defining standardized frameworks, refining Continuous Monitoring (ConMon) practices, and optimizing developer productivity. • Author high-impact architecture specifications, System Security Plans (SSPs), and portfolio strategy documents tailored for executive, technical, and regulatory audiences. Operational Excellence & Delivery: • Conduct rigorous architecture and code reviews, drive Root-Cause Analyses (RCAs) to permanent resolution, and ensure alignment across technical deliverables and organizational goals. • Partner with Product Management on Long-Range Planning (LRP), leveraging data-driven insights to align release trajectories with strategic federal platform vision. • Monitor execution risk, optimize continuous delivery feedback loops, resolve operational friction, and balance strategic business mandates with technical trade-offs. • Evangelize incremental delivery models and maintain refined engineering backlogs that balance continuous compliance posture with rapid technical innovation. • Analyze service health metrics, advocate for true service ownership across engineering teams, and systematically identify and remediate long-term technical debt. Stakeholder Engagement & Leadership: • Engage directly with key senior leaders, internal and external customers to align custom requirements, platform strategy with market trends, and champion customer needs and learnings internally. • Advise executive leadership on strategic architectural choices while serving as the primary technical liaison to Third-Party Assessment Organizations (3PAOs), sponsoring agencies, and Authorizing Officials (AOs). • Oversee cross-product technical alignment, guide platform consumption models, and ensure seamless, secure transitions into production federal environments. • Articulate complex security and architectural concepts to executive and customer leadership through tailored messaging, active listening, and concise presentation. • Coach and mentor architects and engineering leaders in soft skills, business acumen, and systemic problem-solving to build organizational capability. You're Our Person If: • 12+ years of experience in security architecture, cloud engineering, or systems design, with 5+ years leading major federal compliance initiatives (Federal Risk and Authorization Management Program [FedRAMP] Moderate/High, Department of Defense [DoD] Impact Level 5 [IL5]). • Proven track record operating as a Principal Architect, driving cross-organizational alignment, technical strategy, and multi-year roadmaps across engineering organizations. • Deep technical mastery of National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, NIST SP 800-37 Risk Management Framework (RMF), Federal Information Processing Standards (FIPS) 140-2/140-3, and Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) requirements. • Hands-on experience designing and securing cloud architectures within Amazon Web Services (AWS) GovCloud, Microsoft Azure Government, or equivalent federal environments. • Direct experience acting as a technical lead through Third-Party Assessment Organization (3PAO) assessments, agency sponsorship, and Federal Risk and Authorization Management Program Program Management Office (FedRAMP PMO) / Department of Defense Authorizing Official (DoD AO) authorization cycles. • Exceptional written and verbal communication skills, with demonstrated ability to present complex technical topics to C-level executives and federal officials. • Relevant certifications preferred (e.g., Certified Information Systems Security Professional [CISSP], Certified Cloud Security Professional [CCSP], Certified Information Security Manager [CISM]). Even Better If: • Active or eligible-for United States federal security clearance (Secret or Top Secret) preferred. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.