Experience Manager
Ulta Beauty · Spring Hill, TN
Job description(tap to read)
OVERVIEW:Experiencea place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seekgreater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. :GENERAL SUMMARY&SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES&RESPONSIBILITIES(*Essential Job Functions) The EM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance • Promote a culture of accountability to meet or exceed the store's goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. • Drive company profitability through operational excellence, top-line sales growth and expense control. • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. • Address underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. • Support direct reports in developing and maintaining their clientele. • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store. • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty. • Create an inclusive environment that inspires and encourages the growth and engagement of associates. • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices. • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store, including the Infection Control Policy. • Adhere to and enforce Ulta Beauty's dress code. • Use the company's scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives. • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention. • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. • Utilize company programs, tools, and resources to drive store improvements. • Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store. :JOB QUALIFICATIONS Education • Bachelor's degree is preferred • Cosmetology license and/or a cosmetology management license where required by state law Experience • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience • Financial management:success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense • Cosmetology management:Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements • Retail management:proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives • Leadership management:experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) • Excellent written and verbal communication • Strong collaboration and interpersonal skills • Strong organizational skills to manage multiple tasks • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays • Attend corporate business meetings and conferences WORKING CONDITIONS • Continuous mobility throughout the store during shift • Frequent standing, bending, reaching, and twisting during shift • Frequent lifting and/or moving up to 25 lbs. during shift • Continuous coordination and manipulation of objects during shift • Frequent use of a computer, telephonic devices, and related office supplies If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. About:AtUlta Beauty(NASDAQ: ULTA),the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
Delivery Driver
DoorDash · Spring Hill, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Delivery Driver - Onboarding / Onboard
DoorDash · Spring Hill, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Ready to build a career without financial ceilings? AmeriPro Roofing, an industry-leading name in exterior home remodeling for over two decades, is immediately hiring Outside Sales Representatives. In this role, you will be the face of our brand, using direct, door-to-door canvassing to connect with local homeowners and guide them through essential exterior improvements. We provide the platform, the training and an uncapped commission structure-you bring the drive to succeed. This position is tailormade for driven, "hunter" mentality sales professionals with a proven track record of chasing and closing new business OR those who are motivated, willing and eager to learn new skills, this is the perfect launchpad for your sales career! What sets AmeriPro Roofing apart • Leading CRM and technology (Service Titan) for transparent pricing, margin visibility, scheduling, and seamless workflows that drive efficiency and accountability. • Company-provided leads supplementing self-generated pipeline. • Robust training, field support, and clear advancement paths (mentorship). Compensation and Benefits: • Pay OTE: $120,000–$250,000 per year, plus incentives. • Performance Pay + Commission Offset (payment on sales activities) • Vehicle allowance (for qualifying vehicles) • Company Provided Leads (supplement self-generated efforts) • Training, Mentorship, tools and tech provided Day in the Life: • Morning: Route planning, review yesterday's follow-ups, confirm inspections. • Midday: Door-to-door canvassing and neighborhood networking, perform exterior inspections, assist homeowner in claim process or retail quote. Enter data using our mobile canvass application. • Afternoon: Door-to-door canvassing, Run scheduled inspections (leads), documentation, estimates in our leading CRM Service Titan. • Evening: Customer follow-ups, proposal reviews, pipeline updates. Responsibilities and Activities: • Generate Leads: Identify new clients through door-to-door outreach, networking, and referrals. • Convert Issued Leads: Marketing will provide various lead types through internal and external channels. Leads are supplemental to your generated efforts. • Conduct Roof/Exterior Inspections: Assess properties for storm damage and overall exterior diagnosis to identify and establish need, measure project areas, and document the condition of materials. • Educate Homeowners: Explain and build value in our products and services, our brand, discuss the insurance claims process or retail pricing with financing, ensuring the customer understands their exterior home solution options. • Build Relationships: Establish and maintain strong client connections to drive satisfaction and generate referrals. • Monitor Sales Performance: Identify market opportunities, track progress, and share updates with internal team and Branch Sales Leadership • Solve Problems: Address client concerns to ensure seamless experience from inspection to installation. Qualifications: • 1-2+ years full cycle sales experience with a proven track record preferred • 1-2 years' experience using CRM (Service Titan, Salesforce, HubSpot, etc.) Proficiency with Microsoft Office 365 preferred • Valid driver's license, reliable and insured vehicle; working availability to include evenings/weekends. • Excellent communication, negotiation, time management and organizational skills • Self-directed, coachable, resilient and motivated by performance-based compensation • Comfortable with outdoor field work and using mobile apps, mobile device for photos/notes/lead entries. Location: Nashville, Franklin, Hendersonville, Clarksville, Murfreesboro, Spring Hill, Columbia and surrounding areas. Field based territory travel. #HP
General Manager
City of Spring Hill, Tennessee · Spring Hill, TN
General Manager Of Spring Hill Water Under the general direction of the Assistant City Administrator, the General Manager of Spring Hill Water is responsible for the overall leadership, management, administration, and strategic direction of the City's water and wastewater utility operations. The General Manager provides executive oversight of all utility functions, including water treatment and distribution, wastewater treatment and collection, infrastructure planning, capital improvements, regulatory compliance, financial management, customer service, personnel, and operational performance. The General Manager is responsible for ensuring that Spring Hill Water provides safe, reliable, efficient, and financially sustainable utility services while maintaining compliance with all applicable local, state, and federal laws, regulations, permits, and industry standards. This is a full-time, exempt executive position. The ideal candidate will be an experienced utility leader with a demonstrated record of managing complex water and wastewater systems, developing and administering budgets, overseeing capital improvement programs, maintaining regulatory compliance, leading personnel, and working effectively with elected officials, City leadership, employees, customers, regulatory agencies, contractors, and the community. Examples Of Duties Executive Leadership & Utility Management • Provide executive leadership and overall management of Spring Hill Water and its water and wastewater operations. • Serve as the primary administrative and operational leader for Spring Hill Water and represent the utility before City leadership, elected officials, regulatory agencies, community organizations, customers, contractors, consultants, and other stakeholders. • Serve as the City's principal utility management representative in matters involving water and wastewater operations. • Develop and implement the utility's strategic goals, operational policies, performance objectives, and long-term service delivery plans. • Identify opportunities to improve operational efficiency, customer service, financial performance, employee development, and long-term utility sustainability. Operations • Direct and oversee the day-to-day operations of all utility divisions, ensuring the safe, reliable, efficient, and cost-effective delivery of services. • Monitor utility performance, operational metrics, service levels, regulatory requirements, financial indicators, and infrastructure conditions, and take corrective action when necessary. • Ensure that Spring Hill Water facilities, equipment, and operations are maintained in a manner that protects public health, employee safety, environmental quality, and the long-term reliability of the utility. • Establish and maintain operational procedures consistent with industry best practices and applicable regulatory requirements. Regulatory Compliance, Safety & Environmental Stewardship • Ensure compliance with applicable local, state, and federal regulations, permits, and requirements, including those administered by the Tennessee Department of Environment and Conservation (TDEC), Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and other regulatory agencies. • Oversee programs and operations necessary to maintain compliance with water and wastewater regulations, permits, and standards. • Ensure facilities, equipment, and operations support employee safety, environmental quality, and protection of public health. Financial Management, Budget & Rates • Develop, recommend, administer, and monitor the utility's annual operating budget, SPARTAN budget, financial plans, and long-term financial objectives. • Oversee utility rate analysis, financial sustainability, revenue requirements, expenditure controls, and long-term capital funding strategies. • Monitor financial indicators and take corrective action when necessary. • Identify opportunities to improve financial performance and long-term utility sustainability. Capital Improvement & Infrastructure Management • Direct the development, implementation, and monitoring of the utility's SPARTAN Program, including planning, prioritization, funding, design, construction, and completion of major infrastructure projects. • Oversee the planning, maintenance, replacement, and expansion of water and wastewater infrastructure and assets. • Establish and maintain effective asset management and preventative maintenance programs. • Monitor infrastructure conditions and prioritize investments to maintain system reliability and support long-term service needs. Procurement, Contracts & External Partnerships • Oversee procurement activities and contract administration for engineering, construction, equipment, maintenance, professional services, and other utility-related contracts. • Direct and coordinate relationships with engineering firms, contractors, consultants, vendors, governmental agencies, and regional utility partners. • Ensure effective contract performance, project delivery, and accountability among external service providers and partners. Technology, Innovation & Performance Management • Ensure appropriate utilization and advancement of technology, including SCADA, GIS, asset management systems, utility management software, and other operational technologies. • Monitor operational and financial performance through appropriate metrics, reporting systems, and performance indicators. • Maintain current knowledge of emerging utility technologies, industry practices, funding opportunities, and water and wastewater management trends. • Identify and implement opportunities for innovation, efficiency, and continuous improvement. Emergency Management & Business Continuity • Develop and maintain comprehensive emergency preparedness, continuity of operations, and response plans for water and wastewater systems. • Establish emergency response procedures and ensure organizational readiness for system failures, service interruptions, regulatory events, natural disasters, and other emergencies. • Lead or coordinate the utility's response to significant operational issues and emergencies. Community Relations, Customer Service & Communication • Oversee public communication, customer service, community outreach, and response to significant utility issues, service interruptions, emergencies, and customer concerns. • Prepare and present reports, recommendations, budgets, capital plans, operational updates, and other information to City leadership, elected officials, boards, commissions, and other stakeholders as required. • Represent Spring Hill Water in public, governmental, community, and stakeholder forums and communicate complex utility matters clearly and effectively. Perform other related duties as assigned. Typical Qualifications Minimum Qualifications: • Bachelor's degree from an accredited college or university in civil engineering, environmental engineering, public administration, business administration, water resources, environmental science, or a closely related field. • Minimum of seven (7) years of progressively responsible experience in water and/or wastewater utility management, including at least three (3) years in a managerial position. • Demonstrated experience managing utility operations, personnel, budgets, regulatory compliance, capital improvement programs, and infrastructure projects. • Municipal or public-sector utility management experience strongly preferred. • Equivalent combinations of education and/or training, and experience that demonstrate the required knowledge, skills, and/or abilities may be considered. Licenses and Certifications: • Tennessee Department of Environment and Conservation (TDEC) Water and/or Wastewater Operator Certification preferred. • Professional Engineer (PE) license preferred but not required. • AWWA, WEF, or comparable utility management and leadership training or certification desirable. • Other professional certifications related to water, wastewater, utility management, asset management, emergency management, or public administration are desirable. Knowledge, Skills & Abilities for Successful Job Performance: • Comprehensive knowledge of water and wastewater utility operations, including treatment processes, distribution and collection systems, infrastructure, maintenance, asset management, and utility technologies such as SCADA and GIS. • Thorough knowledge of federal, state, and local laws, regulations, permits, and industry standards applicable to public water and wastewater utilities, including TDEC, EPA, OSHA, and AWWA requirements. • Knowledge of public utility financial management, including operating and capital budgeting, rate structures, revenue requirements, financial forecasting, capital planning, and long-term financial strategies. • Knowledge of capital improvement planning and infrastructure management, including engineering principles, infrastructure financing, construction management, procurement, contract administration, and project delivery. • Knowledge of municipal government operations and public utility administration, including organizational development, personnel management, employee relations, workplace safety, risk management, emergency management, and business continuity. • Ability to provide executive leadership and establish strategic direction for a complex municipal water and wastewater utility while supporting and emulating the values, vision, and priorities established by the City Administrator and Board of Mayor and Aldermen. • Ability to lead, motivate, develop, and hold accountable a diverse workforce across multiple operational and administrative functions while fostering a safe, productive, and professional work environment. • Ability to analyze complex operational, financial, regulatory, personnel, and infrastructure issues and make sound, timely decisions that result in practical