Merchandising Assistant Manager

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DoorDash · Centralia, WA

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Scheduler

Corewell Health · Centralia, WA

Job Summary Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments. Essential Functions • Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. • Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. • Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. • Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. • Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. • Obtains information from patient health insurance or managed care identification card. • Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. • Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments. • Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires. • Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. • Follows the hospital exposure control plans/blood borne and airborne pathogens.v • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. • Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department's/unit's ability to meet its goals and objectives. • Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website. Qualifications Required • High School Diploma or equivalent • One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing • 30 WPM typing • Customer service experience • Telephone experience Preferred • One year of secretarial training or equivalent experience • Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. #CorewellHealthCareers How Corewell Health cares for you • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. • On-demand pay program powered by Payactiv • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! • Optional identity theft protection, home and auto insurance • Traditional and Roth retirement options with service contribution and match savings • Eligibility for benefits is determined by employment type and status Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak Department Name Business Operations Surgical Scheduling CHE - Corporate Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 24 Hours of Work 8:00 a.m. to 4:30 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.

Nurse Educator

Dendreon · Centralia, WA

Overview Your Role: The Nurse Educator is responsible for providing support to ensure safe, effective and appropriate use of PROVENGE® (Sipuleucel-T) (the “Product”) from enrollment to completed infusion for commercial accounts prescribing the Product and forthird party apheresis providers. Support is provided through healthcare professional account education, clinical support, and facilitation of patient navigation from apheresis cell collection through the infusion process. The NE also communicates with patients regarding their treatment journey withPROVENGE, using approved materials. The NE also collaborates with Commercial to identify accounts that require education of the treatment process for PROVENGE®. The role is field-based and requires extensive travel. It also requires close collaboration with other functions within Dendreon (e.g., interacting with the Technical Operations, Apheresis Operations, Apheresis Collection Sites, Sales Teams, and Medical Affairs). All support and essential functions are conducted within FDA approved product labeling. This position reports to the Regional Business Director. Responsibilities Your Work: • Provide support through healthcare professional account education and clinical support regarding enrollment to completed infusion of the Product, as well as interactions with members of the Apheresis Network during all aspects of the PROVENGE® process. • Provide education in services for healthcare professionals who are registered with Dendreon to prescribe the Product, as well as healthcare professionals who potentially could become registered with Dendreon, related to the PROVENGE treatment process, including apheresis collection and infusion processes, product receipt and handling, product administration, Central Venous Catheter care, and process questions referencing clinical nursing practice. The NE will use materials approved by Dendreon in support of these services including patient selection, preparation and management as per the PROVENGE® Package Insert and clinical nursing practice. • The NE will document all communications with patients and will conduct all communications in compliance with all company and legal regulations and guidelines. • The NE will work closely with their field sales colleagues to identify accounts for potential education on the treatment process for PROVENGE®. This includes regular communications and meetings with Key Account Manager (KAM) to identify strategies for each account. • Work with KAMs to identify account education opportunities using various data-driven reports. • Work with KAMs to conduct quarterly Business Reviews with targeted accounts and participate in practice enhancement meetings monthly/quarterly. • The NE will use analytics and data on a daily basis, to monitor and maintain activities within the accounts and region they cover. They will use the data to provide information and updates to their commercial colleagues and customers. • The NE will provide a weekly activity report at the end of each business week to their supervisor. • The NE will participate and attend all commercial trainings and meetings as warranted. • The NE will regularly participate in and provide updates to the region(s) they support, via conference calls, regional meetings, and national sales meetings. • The NE will deliver education to the entire account as needed, with a focus on NP, PA, RN, MA and LPN health care professionals. • The NE will be involved and attend local, state, regional and national association meetings and congresses, as warranted. • Provide approved resources, communications, and materials to physicians and their practice sites to assist in their evaluation of patients for venous access and the potential need for central line placement to minimize the possibility that the treatment process with PROVENGE is disrupted. • Foster strong relationships between apheresis sites and infusion sites to achieve excellent patient care with minimal treatment delay and loss to follow-up, including but not limiting to, arranging introductions between the prescriber healthcare professionals and the apheresis collection center prior to the first PROVENGE patient collection • Provide on-site monitoring support to help ensure consistency and compliance to Dendreon's process requirements as needed. • Build and maintain working relationships with internal business partners to successfully accomplish assigned responsibilities. • Track, trend, investigate, troubleshoot and report patient treatment fallout (schedule to infusion) through active management of all apheresis, manufacturing, and infusion cancellations. • Facilitate productive resolution to difficulties encountered during the treatment process to assure patient retention, schedule compliance and to prevent treatment delays. • Collaborate with Apheresis Operations and Commercial Teams to evaluate and address negative trends in Dendreon's service and interactions with apheresis site and infusion sites. • Document contacts and activities such as site visits, nursing in-service calls and infusion supports. • Maintain and ensure accuracy of Dendreon's documentation files and database. • Develop and maintain technical/nursing tools and templates as requested. • Adhere to all compliance and contractual requirements per Dendreon's policies. Qualifications Education Requirements: • RN and/or BSN required. Advanced degree in a health services field (e.g., MSN, MPH, MHA) and advanced training in clinical practice (e.g., NP, PA, OCN, ARNP, CCRI or CRNI) preferred. Job Requirements: • Minimum of three or more years of related experience in the commercial pharmaceutical industry, working proactively and closely in the office setting, educating healthcare personnel, and describing appropriate patients. • Minimum of three or more years working closely with commercial team members to improve and educate on the therapy process within offices, for their patients. • Minimum of three or more years working closely in urology, oncology, or infusion setting. • Educate offices, with a focus on NPs, PAs, RNs and MAs, on the treatment process and the process to identify the appropriate patient. • Organize, schedule, and conduct Nurse Speaker Programs, including the recommendation of potential nurse speakers. • Working knowledge of FDA and PhRMA promotional guidelines. • Strong analytical, problem solving, and decision-making abilities. • Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork. • Ability to manage multiple priorities, including travel, while responding to inquiries with offices, patients or commercial colleagues. • Excellent written/verbal communication and presentation skills. Working Conditions and Physical Requirements: • Up to 80% travel, including frequent overnight, is required. This includes travel in the field, in accounts, and travel/attendance at meetings, congresses, and conferences. • On-call and after-hours support will be required. • The job is performed in a field-based setting, including apheresis sites, physicians' offices, community and academic hospitals, and a home-based office. • Dendreon is a fast-paced, high volume, adaptive commercial environment. Team building and multidisciplinary problem-solving are essential to success in this position.

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 8:00am CST- 9:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key Accountabilities • Customer Service experience in a Healthcare related setting preferred • Excellent verbal and written communication skills • Able to deliver high quality service to Medica's members • Ability to interact with the team and support each other in dealing with customer issues • Advanced ability to multi task and manage time efficiently is needed • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Required Qualifications • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience Schedules after training vary based on business need and may include: • 8:00am-5:00pm • 9:00am-5:30pm • 9:30am-6:00pm • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift) • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.