Customer Support Representative II - Johnston, Iowa, US
Acro Service Corp · Johnston, IA
Job description(tap to read)
Job Title: Customer Support Representative II. These positions will be on the Customer Support Team in a Technical Support Center. Knowledge of agriculture customers.
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United Parcel Service · Johnston, IA
Drive Your Own Vehicle as a Seasonal Support Driver. As a Seasonal Support Driver (SSD), you’ll help deliver packages from the comfort of. Valid driver’s license in the state where you live; proof will be required to qualify.
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DoorDash · Johnston, IA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Seasonal Warehouse Worker /Package Handler
United Parcel Service · Johnston, IA
Looking for a fast-paced role that keeps you moving? As a seasonal warehouse worker, also known as package handlers, you’ll help keep packages moving through the UPS network by loading and unloading trailers and delivery vehicles. UPS Seasonal Warehouse Workers.
Customer Support Representative
Acro Service · Johnston, IA
Job Title: Customer Support Representative II Duration: 24 months Location:Johnston, IA JOB DESCRIPTION PRIMARY RESPONSIBILITIES & DUTIES: The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction. Common calls include: · General product questions, availability, compatibility · Residential and Commercial Turf, and Golf product issues/complaints · Warranty registration, and extended warranty coverage · Out of warranty assistance · Parts and publications lookups · Loyalty Rewards programs REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · Skills in interpersonal communications, negotiation, and conflict resolution. · Excellent written and verbal communication skills · 6+ months experience with customer service/support experience. · Proficiency with Microsoft Office products · High comfort level and experience with consumer software applications. · Strong computer, research and troubleshooting skills. · Ability to work support hours and occasional holidays to support the business. DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE: · Knowledge of agriculture, turf (mowers) and utility vehicles. · Prior work experience in Agriculture or Technology dealer channels. · Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline. BENEFITS: Medical, dental, vision, life, disability, EAP, and 401(k). The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.