$15/hr
Remote Call Center - Flexible Hours, Self-Schedule
NexRep · Slaton, TX
Job description(tap to read)
Title: Remote Customer Service Representatives – Prescription Savings Programs Status: Remote, W-9 (Independent Contractor) Where Customer Service Meets Compassion Make a meaningful difference for people navigating the cost of their prescription medications and the process of accessing available assistance. In this remote opportunity, you'll be a trusted resource for individuals seeking support through prescription savings and assistance programs, answering questions, explaining the enrollment process, and helping them understand their available options. If you're a compassionate, detail-oriented problem solver who takes pride in providing exceptional service and helping people feel supported, this may be just what you're looking for. This remote, flexible opportunity pays independent contractors $15 per hour. What You'll Be Doing • Handling incoming and outgoing phone calls, responding to customer questions, and explaining program requirements • Obtaining patient financial records and other required documentation, verifying insurance benefits, and reviewing patient records and established guidelines to determine eligibility for assistance programs • Processing orders for specialty medications, including obtaining and documenting the required authorizations • Handling all customer interactions with compassion and professionalism, including those with upset or frustrated callers • Documenting and escalating complex adverse events or product quality complaints according to detailed client and program guidelines • Ensuring compliance with established processes, procedures, and regulations concerning medication ordering, medication distribution, and communication protocols About You At least one year of experience in a call center customer service environment is preferred, and medical office, pharmacy, or non-clinical medical experience is very helpful. To be a successful Customer Service Representative for this client, it's also essential to have: • Strong written and verbal communication skills to clearly and effectively explain information to customers • Great active listening skills, and the ability to ask probing questions as needed • Strong analytical and problem-solving skills • Excellent attention to detail • Computer proficiency to navigate multiple programs and databases while assisting customers • The ability to consistently deliver compassionate, high-quality customer service in a fast-paced, high-volume environment • Effective de-escalation skills when handling difficult calls Your Home Office Environment Because NexRep Marketplace contractors perform services remotely and independently, you'll need a quiet, dedicated workspace, along with: • Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) • A PC with Windows 11 (Macs and Chromebooks are not supported at this time) • At least 8GB of RAM, with at least 4GB available for use • A processor capable of reliably running all required software and programs simultaneously • Up-to-date antivirus software • Dual monitors, each capable of displaying at least 1024 x 768 pixels • A USB noise-cancelling headset • A webcam for your Certification experience • A smart phone to facilitate dual-factor authentication Where NexRep Contracts NexRep contracts with people in 31 states. You are eligible to contract with NexRep if you reside in one of these states: AL, AK, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MT, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, or WY. We do not currently contract with anyone outside of the US. Flexible Schedule As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Friday, 8:00 AM to 8:00 PM ET. Please note that this third-party client requires that each independent contractor services a minimum of 20 hours per week. If you'd prefer to service fewer than 20 hours per week as an independent contractor, you're free to pursue a different opportunity within the NexRep Marketplace. Pay and Perks This customer service opportunity pays independent contractors $15 per hour. Plus, your remote, independent contractor status allows you to work in the comfort of your own home – or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: • Access to program experts who are available to meet with you upon request • Free certification to provide you with the information you need to be successful as a Customer Service Representative. Certification runs for 10 days, Monday-Friday, from 10:00 AM – 6:30 PM ET • Opportunity to earn up to $300 in certification incentives in your first month of servicing by reaching the milestones below: • Completing certification and servicing at least 10 hours in Week 1: $50 • Servicing at least 10 hours in Week 2: $50 • Servicing at least 30 hours per week in Weeks 3 and 4: $200 • The freedom and flexibility to choose your own schedule, within the client's hours of operation • The chance to achieve better work-life balance You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to NexRep's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that NexRep is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. NexRep receives no compensation in any form from the Perks Program.
About Conference Catalysts: What started over 20 years ago as a company with a simple goal to become a respected conference management company has grown and evolved to become something with a much greater reach and impact. At Conference Catalysts we have an exceptional team of professionals who are dedicated to making our clients' lives easier, optimizing the way our organizations operate, and creating life-long relationships through exceptional customer service and innovative software solutions. Come see what it's like to be a ConfCat! Reports to: Assigned Team Lead Location: Remote in the US Job Type: Full-time, exempt, salary Summary of Position: The Conference Manager provides high-level support of conferences from conception through to completion. Conferences include technical conferences, trade shows, board meetings, and social events. The role of Conference Manager is hands-on and often involves working as part of a team and varies highly depending on the specific client and type of conference. Conference Managers are principally responsible for managing multiple conferences throughout the year. Conference Managers are responsible for being an independent leader within the Conference Management Unit and assisting with others' growth in the unit. Performance Evaluation: Formal evaluations will be conducted in 6-month intervals by the Director -Conference Management Operations to assess job performance. Responsibilities and Duties: • Meet weekly with Director, Conference Management Operations to provide status updates, discuss time-sensitive items that require completion, address quality control checks, and discuss improvements that should be made. • Attend weekly Unit meetings and actively participate in discussions on items of importance and process/systems improvement. • Attend weekly Pod meetings and actively participate in discussions on items of importance and process/systems improvement. • Attend and participate actively in Unit Workshops. • Attend and participate actively in All-Company meetings. • Maintain accurate time records according to company policy, to track support requirements for each client. • Use adopted Company applications: Gmail, ClickUp, Slack, Google Calendar, GoToMeeting, Cvent, Dropbox, Doodle, MailChimp, Last Pass, Skype, Survey Monkey, ShareX, and others. • Demonstrate mastery in the ability to seamlessly navigate the company internal file structure. • Demonstrate knowledge proficiency of the basic structure of IEEE, keeping current on all policies and keeping updated contact lists. • Manage ClickUp boards effectively for each conference, keeping tasks dated and up-to-date. Ensure boards and cards contain complete information, checklists, etc. so anyone can seamlessly step in and help with tasks as required. • Develop and foster relationships with Conference leadership: General Chairs, Technical Program Chairs, Organizing Committee, becoming an invaluable resource. • Liaise with clients to ascertain their precise conference requirements. • Configure and manage online paper submission process. • Compile and produce conference proceedings content. • Produce detailed RFP for conferences (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets). • Communicate and maintain timelines and priorities on every project. • Develop, update, and actively manage conference budgets. • Manage all project elements within time limits and on budget. • Ensure excellent customer service and quality delivery. • Travel onsite to perform advance site inspection, as necessary. • Research markets to identify opportunities for conference attendance growth and increase paper submissions. • Coordinate with venue management, caterers, exhibit designers, contractors and other vendors, as necessary. • Plan room layouts for conference sessions, workshops, demonstrations, and social events. • Plan menus and order food & beverage for conference functions. • Coordinate volunteer staff requirements and volunteer staff briefings. • Sell sponsorship/stand/exhibition space to potential exhibitors/partners. • Configure online registration sites and manage conference registration processing. • Prepare delegate packs, name badges and collateral. • Liaise with marketing and PR colleagues to promote the conference. • Liaise with clients and internal design staff to create a brand for the conference and organize the production of tickets, posters, catalogues and sales brochures, plus social media coverage. • Coordinate suppliers, handle client queries and troubleshoot on the day of the conference to ensure that all runs smoothly. • Oversee onsite set up of registration area, exhibit area, and meeting rooms. • Demonstrate proactive approach to handling issues and troubleshooting any emerging problems throughout the entire conference planning cycle. • Carry out post-conference evaluation (including data entry and analysis and producing reports for conference sponsors). • Organize and clearly express information in concise written and verbal form and work with diverse contacts from around the world. • Schedule and facilitate conference calls with Conference committees, taking detailed minutes. Facilitate action item completion. • Manage conference websites, ensuring the websites always include the most current content and are user-friendly. • Develop and maintain Conference social media platforms, drafting and posting content regularly. Required Experience, Skills, and Education: • Bachelor's degree in event management, business administration, management, communications, or related field. Or relevant combination of education and experience. • Minimum of two years of experience in full-scope event management or planning work. • Strong communication, organization, and client-facing skills. • Strong project management skills, with the ability to manage multiple tasks and deadlines. • Demonstrated problem-solving ability and resourcefulness. • Familiarity with professional associations or nonprofit organizations. Travel Requirements: • Travel for this position will be around 7-8 times per year, for a length of 5-8 days each time. • Estimated travel between 10 - 18% • Domestic and international travel is required. Must have, or have the ability to acquire, a passport. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. • Must be capable of traveling on long-haul flights. Compensation and Benefits: • Compensation is commensurate with skills, education, and experience starting at $63,000/year. • Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts). • Health Flexible Spending Account (FSA) for eligible health & wellness expenses. • 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals). • Uncapped flex time off following the 90-day onboarding period. • 14 paid company holidays. • Voluntary Life and AD&D insurance. • Individual professional development budget. • Annual office discretionary budget. • Annual swag store budget. • Monthly gym membership reimbursement. PIb4802785bc74-25403-42037865
Civil Designer
Cyntergy · Tulsa, OK
Location: Tulsa Reports to: Director of Civil Engineering Team: Civil Engineering Education: An engineering degree is not required, but a degree or certification in civil engineering, drafting, or related field is advantageous OPPORTUNITY - Civil Designer Our Civil Engineering Team is continuing to pursue excellent, challenging and a diverse work portfolio by building a strong civil team. This position will provide an excellent opportunity to an individual to be part of the Cyntergy Civil Team Leadership Group: First leading with strong technical skills to solve site development civil challenges for clients and secondarily helping the civil team's continuous improvement efforts in setting up design processes, QAQC checklists and strong production drawing and modeling templates (AutoCAD Civil 3D). The work is varied across local, regional and national (we are licensed to do work in the lower 48 states). The work is also diverse in nature serving Federal Government, Local Municipal, Retail, Commercial, Healthcare and Industrial clients. This position will provide an individual the opportunity to lead large multi-million-dollar, multi-discipline projects as the Civil Discipline Lead or allow the individual to provide oversite of numerous smaller projects while providing direction and mentoring of civil designers and technicians. ACTIVITIES - Civil Designer Utilize AutoCAD Civil 3D software to create and modify site plans, grading and drainage layouts, utility layouts, and construction documents. Work with Civil Engineer to conduct site analysis, and integrate topographical surveys and geotechnical data, to inform design decisions. Ensure designs comply with local, state and federal regulations and codes. Work closely with project managers, engineers, architects and other team members to develop project specifications and budgets. Communicate with clients to understand their needs, present design options, and address any concerns. Perform quality checks and reviews of own work to ensure accuracy and completeness. Create and maintain accurate project documentation, including drawings, calculations, and reports. Provide support during the construction phase, including responding to RFIs, and reviewing shop drawings. Stay updated on library trends and advancements in AutoCAD Civil 3D software and site civil design practices. CULTURE - Civil Designer At Cyntergy, we believe work is a meaningful gift. We invest in our people, community, and clients through excellent work and strong teams. Our employees enjoy competitive compensation, including salary, bonuses, and profit share. We also provide generous benefits such as ample PTO, HSA and 401K contributions, parental leave, 10 holidays, and comprehensive Health, Dental, and Vision plans. Our unique work schedule allows for Friday afternoons off, giving you extra time for weekend activities and family/friends. We actively contribute to our community through service projects and donated design services. Our first-floor community space is open to the public, facilitating various gatherings and professional events. With a 25-year track record in the Tulsa area, we prioritize our clients' needs, providing exceptional A+E services for facility and site design. We value radical trust, fostering radical responsibility and offering flexible work schedules, including hybrid and remote options. We strive to support your success while maintaining a healthy work-life balance. RELATIONSHIPS - Civil Designer · Director of Civil and Deputy Director of Civil · Peer team leads – all disciplines · Owner and Owner Representatives · Contractors · City Officials and Authority Having Jurisdiction · Contracting Officer and Contracting Officer Representative (Federal Projects) SKILLS - Civil Designer ·Minimum of 5 years of experience as a civil designer, with a strong focus on civil site development. · Proficiency in AutoCAD Civil 3D software, with a demonstrated ability to create complex site designs and construction documents. · Strong understanding of site development principles, grading, drainage, paving, site constructability, and utility design. · Excellent problem-solving skills and attention to detail. · Strong communication and interpersonal skills to collaborate effectively with team members and clients. · Ability to work independently and manage multiple projects simultaneously. · Knowledge of local building codes, zoning regulations, DOT, MUTCD, ADAVABA compliance, and permitting processes is a plus. SUMMARY If you are a dedicated Site Civil Designer with exceptional AutoCAD Civil 3D experience and a passion for delivering high-quality design solutions, we encourage you to apply. Please submit your resume, a cover letter detailing your relevant experience, and a portfolio of your work if available. Cyntergy is a dynamic, multi-discipline firm with a strong local Tulsa presence and a national reach. Our extensive and challenging project portfolio is supported by a diverse team of technicians, designers, engineers and architects. We have a beautiful work facility, excellent compensation and benefits, a team culture that encourages personal development, is community oriented and supports volunteer work. We are an EEO employer. Safety-Sensitive Position: This position may require the operation of a motor vehicle in the performance of job duties and is therefore designated as a safety-sensitive position under applicable Oklahoma law. Employees in this position are subject to the Company's drug and alcohol testing policies. End of Job Description PIe19bf00997ed-25403-39571435
Pediatric Behavioral Health Clinician
Cone Health · Eden, NC
The Behavioral Health Clinician provides team based behavioral health services and care coordination in the primary or specialty medical settings. The Behavioral Health Clinician provides a range of brief, solution-focused interventions for prevention, health promotion, and treatment of mental health, developmental, and psychosocial conditions to improve their ability to function. Working under close supervision, this role conducts psychosocial assessments and longer-term treatment plans if indicated. Essential Job Function: • Conducts brief, evidence-based and developmentally appropriate psychosocial assessments screening or other detailed assessments when indicated. • to better understand a patient's diagnosis, illness, or treatment through investigating emotional, social, and environmental factors. • Provides brief therapeutic interventions and supports the preparation and implementation of treatment plans to help patients return to optimal functioning. • Collaborates effectively as a member of an inter-disciplinary healthcare team that includes patients, their families, and other systems involved. • Assists health care team in crisis assessment and safety planning when behavioral health clinician is available during office hours. • Maintains knowledge of and relationships with community health and social agencies to expand the behavioral health services available to patients via collaboration or referral. • Educates the patient and family on behavioral health treatment care processes and options to inspire confidence and continue recovery once discharged. • Maintains accurate and timely documentation of patient care and treatment response plans in medical records to monitor recovery process. • Advocates for patients during the provision of care to manage potential ethical concerns or other risks. • Performs other duties as assigned. Education: • Required: Master's in social work, Mental Health Counseling, Psychology, or related fields. Experience: • Preferred: Experience working in a healthcare or mental health setting providing behavioral health interventions. Licensure/Certification/Listing: • Required: One or more of the following licensures: Licensed Clinical Social Worker (LCSW) or Licensed Clinical Social Worker Associate (LCSW-A), Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Mental Health Counselor Associate (LCMHC-A) License Clinical Addiction Specialist (LCAS), Licensed Clinical Addiction Specialist (LCAS), Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist (LP), or Licensed Psychologist Associate (LPA)BLS (CPR)-American Red Cross or AHA Healthcare Provider is required but waived if team member is 100% remote and does not meet in person with patients.
Customer Support Representative - Omaha / Lincoln, NE area ONLY
Fidelity Investments · Carter Lake, IA
Fidelity will not provide immigration sponsorship for this position. Job Description: The Role Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences. • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans. • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching. • Rewards & Recognition: Your achievements will be celebrated as you progress through the program. • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Expertise and Skills you Bring • Ability to establish rapport and relationships through effective communication • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.) • Proficiency in navigating and troubleshooting basic technology issues or systems. • Handle a variety of situations and conversations driving towards a resolution suitable for all • Self-motivated teammate with strong social skills who brings energy and passion to the team • Minimum 1 year of customer service experience • High School diploma or GED required The Value you Deliver • A passion for helping people • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making • Provide outstanding customer service and communication via voice or digital channels Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed) Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles. Certifications: Category: Customer ServicePlease be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.