Retail Store Manager
Michaels · Ankeny, IA
Job description(tap to read)
Store - DES MOINES-ANKENY, IA Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience while achieving the desired results; ensuring the store and team is ready to deliver the Customer Brand Promises; and planning and communicating store workload activities and KPI's to ensure proper execution by your team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks, such as cashiering, setting POGs, and stocking shelves. Major Activities • Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results • Deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI's • Lead the execution of our customer brand promises. • Implement and lead the shrink and safety programs to deliver goals • Use the company tools to set, prioritize and communicate goals and provide overall management to team members and customers. • Staff the store with qualified Team Members: Hire, train, observe and coach the team to achieve results; lead the performance management process, and if necessary, disciplinary process; identify talent and develop Team Members for advancement; utilize the leadership competencies for continued self-development • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others • Serve as Manager on Duty (MOD) • Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production Other duties as assigned Minimum Type of experience the job requires • 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence. • 2+ years of experience directly supervising a diverse team, including performance management and talent development. Physical Requirements • Ability to remain standing for long periods of time • Ability to move throughout the store • Regular bending, lifting, carrying, reaching and stretching • Some lifting of heavy items and accessing high shelves by ladder or similar equipment • If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment • Public retail store setting supervising Team Members and taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
Overview This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. Hours: Monday-Friday 8:30am -5:15pm 2-3 Saturdays a month 8:45am- 12:15pm GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $21.46 - $25.08/hr with a monthly incentive opportunity and a progressive benefits package. Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: • Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. • Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. • Ensures confidentiality of member information. • Supports a diverse and inclusive work environment. • Sales – Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member. • Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. • Profile each member to uncover opportunities for additional business. • Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. • Makes weekly outbound sales calls to members. • Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. • Participates in promotions, contests, and other departmental activities which support team goals. • Responsible for sales of loan protection products. • Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. • Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Qualifications • Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. • High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner. • Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. • Accuracy and attention to detail. • Proficiency with related computer applications, spreadsheets, word processing, and database applications. • Proven relationship building skills and techniques. • Must be self-motivated, exercise sound judgment, and be able to work independently • Ability to maintain composure, and problem solve as they arise. • Ability to develop and maintain positive and effective working relationship. • Ability to work with minimal direction and exercise sound judgment. • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand • High school diploma or the equivalent (i.e. GED). • Must be bondable. • Must be registered pursuant to requirements of the S.A.F.E Act. • Adheres to all state, federal and credit union regulations, policies, and guidelines. PI67a22c2f5fad-25403-40745228
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