Clinical Educator

Associate - Customer Care - Voice 5A

GENPACT · Lewisburg, TN

Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions. Qualifications Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing Certifications Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources Required Skills Account Maintenance, Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales Support, Speech Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - Customer Care - Voice Remote Type - Remote Work Shift - Rotating (United States of America) The approximate annual base compensation range for this position is: 31,200 to 39,000 USD "Los Angeles California-based candidates are not eligible for this role" The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter • Make an impact - Help global enterprises solve business challenges that matter • Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Outpatient Coding Compliance Auditor Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data andresources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Outpatient Coding Compliance Auditor performs audits of outpatient facility (OPPS) coding to ensure accurate assignment of ICD-10-CM diagnoses, CPT/HCPCS codes, modifiers, and facility E/M levels (ACEP or client-specific). This role reviews coding for alignment with medical record documentation and established guidelines, ensuring compliance with applicable laws, regulations, and billing standards while effectively communicating findings to stakeholders. The Auditor also analyzes audit outcomes to identify trends, determine root causes, and pinpoint opportunities for improvement, as well as assess the effectiveness of corrective actions. Additionally, as part of the Compliance Workplan the Auditor participates in quality assurance (QA) coding oversight, conducts independent reviews, and supports organizational compliance initiatives. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: • Perform coding compliance and quality audits in support of Optum Insight Provider's Compliance Program and client expectations • Independently analyze and interpret clinical documentation from medical records • Validate coding accuracy for outpatient facility, including E/M services, procedures, and modifiers • Identify audit findings, calculate billing error rates, and perform root cause analysis to determine drivers of non-compliance • Assess and evaluate the adequacy and effectiveness of corrective action plans, providing follow-up validation as appropriate • Clearly document audit findings and articulate results tailored to the appropriate audience • Prepare written audit analysis and summary reports, including compliance risk, trends, and recommended corrective actions • Conduct ad hoc coding and billing audits as requested • Provide compliance oversight of QA audit activities, ensuring consistency and adherence to established standards • Audit vendor coders and auditors, including offshore staff • Monitor and track evolving industry trends, regulatory updates, and government audit activities to identify potential coding and billing risk areas • Stay current with applicable coding, billing, and regulatory guidelines • Research, develop, and present targeted education based on individual, team, and systemic audit findings You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) or Certified Outpatient Coder (COC) • 5+ years of Outpatient Facility coding experience including: • NCCI/OCE billing edits related to outpatient services coding and billing • ICD-10-CM and CPT (including CPT-4) • ACEP Facility or similar Facility E/M matrix guidelines for outpatient facility code assignment • 5+ years of Outpatient Facility audit experience, including surgery, observation, and emergency department, including: (Strong industry knowledge of Medicare regulations and payment policies, including OPPS) Preferred Qualifications: • Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or Certified Professional Medical Auditor (CPMA) a plus • Demonstrated ability to perform independent, autonomous audit and coding review functions • Strong professional communication skills, both oral and written • Ability to prioritize and manage multiple assignments, spreadsheets, documents, and reports • Proven time management skills with consistent follow-through to completion • Proficiency with Microsoft Excel, Teams, PowerPoint, Word, and Outlook Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Amazon Compliance Specialist

Kitsch LLC · Lewisburg, TN

About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide. We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget. About the Role: KITSCH is seeking an experienced Amazon Compliance Specialist to join our growing team. The ideal candidate will have a strong background in e-commerce compliance, regulatory affairs, and marketplace operations. You will be the go-to person making sure every product we sell meets local regulations, Amazon policy requirements, and labeling standards before it ever hits a warehouse. This role sits at the intersection of legal, supply chain, catalog, and marketplace operations. Candidates should be highly organized, detail-obsessed, and comfortable working autonomously across US and international storefronts. Key responsibilities: US Amazon Compliance • Monitor and maintain compliance with all Amazon US product listing policies, including restricted products, category-specific requirements, and claims validation. • Own the relationship with Amazon compliance teams and manage any listing suppression, ASIN-level flags, or policy violation escalations. • Ensure all product detail pages, A+ content, and advertising copy meet Amazon guidelines and FTC requirements. • Track changes to Amazon Terms of Service, Category Listing Reports, and compliance enforcement patterns. Proactively flag risks before they become problems. • Manage product safety documentation, testing certifications (CPSIA, Prop 65, FDA cosmetic regs), and maintain an organized compliance document library. International Compliance • Lead compliance for all international Amazon marketplaces (UK, EU, CA, JP, AU, MX and any future expansion). • Own VAT registration, filing coordination, and EPR (Extended Producer Responsibility) obligations across all active EU member states and UK. • Manage country-specific labeling and packaging requirements. Coordinate with supply chain to ensure correct labels, warnings, and translations ship with every unit. • Stay current on evolving EU regulations (GPSR, CLP, REACH, CE marking) and ensure all products meet requirements before FBA inbound. Work with freight and 3PL partners to ensure customs documentation, HS code accuracy, and import compliance across DDP shipments. Labeling & Packaging Compliance • Develop and maintain a master labeling matrix by SKU and marketplace covering required warnings, symbols, barcodes, language, and regulatory marks. • Review all new product packaging artwork for compliance before production approval. • Coordinate with product development and manufacturers to integrate compliance requirements into the product creation process from day one. Cross-Functional Collaboration • Partner with legal counsel on regulatory questions, demand letters, IP enforcement, and policy interpretation • Work closely with the catalog, advertising, and creative teams to ensure every customer-facing asset is compliant. • Build internal SOPs and training materials so the broader Amazon team can self-serve on routine compliance checks. • Provide compliance input on new product launches, new marketplace entries, and deal strategy (Prime Day, BFCM, etc.). Please note in your application if you have experience with EU regulatory compliance or EPR schemes. Core Competencies and Qualifications • 3+ years of experience in e-commerce compliance, regulatory affairs, or marketplace operations. Amazon-specific experience strongly preferred. • Working knowledge of Amazon Seller Central and Vendor Central compliance workflows, including listing health, product safety, and brand registry. • Familiarity with US consumer product regulations (CPSIA, Prop 65, FTC advertising guidelines, FDA cosmetic rules). • Hands-on experience with VAT, EPR, and customs compliance for cross-border e-commerce. EU and UK experience is a must. • Strong understanding of product labeling requirements across multiple geographies. • Highly organized with obsessive attention to detail - you do not let things slip through the cracks. • Comfortable working autonomously in a fast-paced, high-volume environment. We move quickly and need someone who can keep up without sacrificing accuracy. • Excellent written communication. You can translate dense regulatory language into clear, actionable guidance for non-compliance teammates. • Experience with consumer products (beauty, personal care, health, or wellness) is a strong plus. • Our Values • 💡Intuitive - Proactive Problem Solver: We're proactive, not reactive. When something doesn't feel right, we pause, speak up, and fix it with honesty and integrity. • 🎯 Takes Pride in Our Work - Accountability: We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes. • 🧹 Willingness to Sweep the Floors - Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs. • A dynamic team • An open mind for new ideas • Growth... growth and some more growth! • Location: Remote Do you want to be part of our team? We look forward to your application!

Accountant I Whatsapp Facebook LinkedIn Email App Job no: 1150027 Work type: Support Staff Pay Grade: 11 Major Administrative Unit / College: Residential And Hospitality Services Department: Rhs Business And FinanceOffice 40000831 Sub Area: AP- Professionals Salary: 54000.00 - 63000.00 Salary Commensurate Location: East Lansing Categories: Residential and Hospitality Services, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly Position Summary The Accountant I supports the financial and operational activities of the Residential & Hospitality Services (RHS) Business and Financial Services (BFS) office. The position will serve as backup to the accounting supervisor and will be assigned as the Fiscal Officer/Delegate to assist with account reconciliation for several accounts within one or more of the business Units. The candidate may function as a lead on projects to review business functions and make recommendations that enhance processes. This position provides accounting controls for departmental budgets that exceed $20 million of expenses in some units and assists departmental staff with accounting concerns. May be designated Fiscal Officer (FO)/Fiscal Officer Delegate for one or more accounts. Collects, compiles, and interprets information and monitors the activities of the department in order to assist in the basic operational functioning. Must be familiar with troubleshooting technology and accounting subsystems used to book services for students or conference/events that are transmitted to the University central system. The candidate should be comfortable presenting and leading projects and be proficient in process mapping. This position will be fully onsite for the first six months, followed by the option to switch to a hybrid schedule of 3 days onsite, 2 days remote. This is not a fully remote position. Typical Duties Include: • FO/FO Delegate: Analyzes budget information to track budget to actual figures and to review business purpose of assigned accounts, related business statements such as Food Stores, Stores, Spartan Linen, Planon, Telecom, PCard review, revenue and billing interface reports and special room credits/assignments; verification as well as appropriate transactional documentation for audit purposes. Maintains internal files for reconciliations. Review with unit manager on a consistent basis for any concerns that may show up. • Accounts Receivables: Participate in reviewing Accounts Receivables in multiple departments to ensure work is being timely and accurately completed and to assist Office Coordinator with follow-up as necessary. • Projects: Lead or participate in groups to review and map processes. Identify, analyze gaps and make recommendations to supervis or for improvements to existing processes or creation of a new process. • Software review and troubleshooting, Populating analytical data and reports to analyze and modify as needed. • Other duties - Providing backup response to other areas such as Cash Office, Accounts Payable as necessary. Providing guidance to student staff as necessary. May be other miscellaneous job duties assigned as needed based on departments needs. All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency conditions, you will be expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If you have an approved remote work agreement to work a portion of your normally scheduled work hours remotely, you may be called upon to work on-site to serve the MSU community. If you have a permanent, on-going, and/or pervasive condition that may impede your ability to work on-site, please contact the Resource Center for Persons with Disabilities (RCPD) at rcpd.msu.edu/get-started. Minimum Requirements Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Accounting; one to three years of related Business Degree with a major emphasis in accounting and progressively more responsible or expansive work experience in financial statement and report preparation, general ledger accounting and budgeting; or an equivalent combination of education and experience. Desired Qualifications • Strong work ethic, independent thinker, self-starter who works well in a team environment to exchange ideas and improve systems and processes. • Ability to troubleshoot and reconfigure software data tables to recommend improvements in reporting capability. • Experience with Maestro, Amadeus/Delphi and other room reservation and service billing systems; Campus Solutions, Enterprise Business Systems (Kuali, SAP, BI and Cognos), TeamDynamix, Transact, CashNet, Simphony, and CashPro. • Experience in retail accounting. • Familiarity with Capital Asset Management (CAM). Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume, cover letter and 3 professional references required. Work Hours Standard 8-5 Monday - Friday with some evenings or weekends based on business need. Website CAREERS.MSU.EDU Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Bidding eligibility ends August 4, 2026 at 11:55 P.M. Advertised: Jul 29, 2026 Eastern Daylight Time Applications close: Aug 11, 2026 Eastern Daylight Time