Front Desk Agent
Guest Services · Kissimmee, FL
Job description(tap to read)
Front Desk Agent Compensation Amount: 16.00 USD Hourly Job Summary The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Job Description Essential Functions • Provide administrative, reception and program support to management and staff. • Manage phone activity including providing general knowledge to callers. • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. • Register and assign rooms to guests. • Provide quotes for room rates and up-sell the guest when possible. • Assist in coordinating the Front Desk and the Housekeeping Department. • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. • Responds to guest inquiries. • Resolves guest complaints within scope of authority, otherwise refer the matter to the management. • Maintain awareness of safety issues, and report them immediately to your manager. Skill and Knowledge Requirements Include • High School Diploma preferred. Minimum of at least 16 years of age. • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. • Computer proficiency. • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. • Ability to arrange and coordinate schedules for reservations. • Excellent interpersonal, administrative, telephone and other communications skills. Physical and Mental Requirements • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. • Ability to stand for the entire work day and to climb steps regularly. • Ability to sit at a desk and monitor phones for extended amounts of time. • Ability to withstand temperatures in indoor and outdoor environments. • Reading and writing work-related documents in English. • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. • Constantly communicates and receives verbal communication with other employees in a fast-paced environment. • Physical presence at the job site is essential to perform job duties. Equipment Used • Typical office equipment (computers, phone system, fax, copiers, scanners, among others). • Reservations system. POS system. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Driver - Pick-up and Deliver
DoorDash · Kissimmee, FL
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Now Hiring: Front Desk Associate | Join Our Resort Team at Grand Lakes LOVO Resort! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: 7770 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747 Pay Rate: $15/hr What You'll Do: • Greet every guest with a smile and provide outstanding customer service from check-in to check-out • Answer guest inquiries and resolve issues quickly and professionally • Manage room assignments, reservations, and billing with accuracy • Process payments and handle cash transactions confidently • Review reservations and prepare for daily arrivals • Maintain front desk procedures, including key control and registration audits • Ensure confidentiality and security protocols are followed • Collaborate with the team to keep operations running smoothly • Take initiative and support various tasks as needed What We're Looking For: • A friendly, dependable, and customer-focused personality • Strong communication and multitasking skills • Basic math skills and comfort handling payments • Ability to stay organized in a busy environment • Tech-savvy with a willingness to learn new systems • Detail-oriented and trustworthy with guest information • Previous hospitality or customer service experience is a plus • Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!
Front Desk Specialist
Holiday Inn · Kissimmee, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. The Guest Services/Front Desk Specialist will be responsible for delivering a positive first and lasting impression by supporting check-in and check-out processes, responding to guest needs, coordinating with various departments, and ensuring a seamless vacation experience. This role requires strong communication, administrative, computer, and problem-solving skills, along with a commitment to creating memorable guest experiences with a sense of fun and family. COMPANY BENEFITS • Matching 401K • Growth & Developmental Opportunities • Comprehensive Medical, Dental & Vision Benefits • Paid Time Off • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program • Tuition Reimbursement & Continuing Education Courses • Outstanding Company Culture ESSENTIAL DUTIES AND TASKS • Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security. • Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations, getting the owner or guest(s) closer to a solution. • Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations. • Accurately collecting and reporting/data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives. EDUCATION and/or EXPERIENCE • High School Diploma or GED equivalent or an equivalent combination of training, education and experience • Previous experience working in a Front Office environment or customer service environment preferred QUALIFICATIONS • Must have excellent customer service and communication skills • Familiar with Microsoft, Excel and Outlook • Bilingual a plus but not necessary • Strong problem-solving skills • Ability to make empowered decisions within department guidelines • Ability to handle escalated challenges with limited hands on support from a leader • Supports in-house marketing • Proactively maintains brand promise and guest experience • Promotes and maintains a safe work environment • Ability to engage with guests for long periods of time • Ability to rotate within the areas of Guest Services, ready to perform • Ability to receive constructive feedback • Consistently providing service to external and internal guests that meet/exceed our values and culture This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. #ZRHMS01 #INDR03 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Dishwasher
Longhorn Steakhouse · Kissimmee, FL
WE ARE LONGHORN. Legendary food and service begins with legendary people. We believe in earning the loyalty of our Team Members with our strong, diverse culture, well-done benefits and growth opportunities. It takes passion, pride and commitment to create our bold and flavorful food… and we want you to join us. Let's get Fired Up!For this position, pay will be variable by location - See additional job details and benefits belowOur Dishwashers are key to upholding our commitment to quality… because a legendary steak starts with a clean plate.Share your Pride by….* Cleaning dishes, utensils, glassware, pots, and pans* Assisting in maintaining a clean restaurant* Stocking supplies for our service and culinary teamAnd on Team LongHorn, the Benefits sizzle…* Your schedule, Your way - conveniently swap shifts using your team member app!* Competitive pay, every week* Shift meals - sides, salads, soups and more!* Anniversary Pay* Home for the Holidays - Closed on Thanksgiving and Christmas* Discounts both inside and outside of Darden Restaurant walls - cellphones, hotels and more!* State Benefits Overview* See full list here