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Front Desk Specialist

Holiday Inn · Kissimmee, FL

Hospitality - Lodging/Resort/TravelPosted This week
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Job description(tap to read)

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. The Guest Services/Front Desk Specialist will be responsible for delivering a positive first and lasting impression by supporting check-in and check-out processes, responding to guest needs, coordinating with various departments, and ensuring a seamless vacation experience. This role requires strong communication, administrative, computer, and problem-solving skills, along with a commitment to creating memorable guest experiences with a sense of fun and family. COMPANY BENEFITS • Matching 401K • Growth & Developmental Opportunities • Comprehensive Medical, Dental & Vision Benefits • Paid Time Off • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program • Tuition Reimbursement & Continuing Education Courses • Outstanding Company Culture ESSENTIAL DUTIES AND TASKS • Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security. • Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations, getting the owner or guest(s) closer to a solution. • Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations. • Accurately collecting and reporting/data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives. EDUCATION and/or EXPERIENCE • High School Diploma or GED equivalent or an equivalent combination of training, education and experience • Previous experience working in a Front Office environment or customer service environment preferred QUALIFICATIONS • Must have excellent customer service and communication skills • Familiar with Microsoft, Excel and Outlook • Bilingual a plus but not necessary • Strong problem-solving skills • Ability to make empowered decisions within department guidelines • Ability to handle escalated challenges with limited hands on support from a leader • Supports in-house marketing • Proactively maintains brand promise and guest experience • Promotes and maintains a safe work environment • Ability to engage with guests for long periods of time • Ability to rotate within the areas of Guest Services, ready to perform • Ability to receive constructive feedback • Consistently providing service to external and internal guests that meet/exceed our values and culture This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. #ZRHMS01 #INDR03 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Valid Class A Commercial Driver’s License (CDL). Leading equipment and technology specs designed for driver comfort. See full list of driver benefit package.

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

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Front Desk Agent

Guest Services · Kissimmee, FL

Front Desk Agent Compensation Amount: 16.00 USD Hourly Job Summary The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Job Description Essential Functions • Provide administrative, reception and program support to management and staff. • Manage phone activity including providing general knowledge to callers. • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. • Register and assign rooms to guests. • Provide quotes for room rates and up-sell the guest when possible. • Assist in coordinating the Front Desk and the Housekeeping Department. • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. • Responds to guest inquiries. • Resolves guest complaints within scope of authority, otherwise refer the matter to the management. • Maintain awareness of safety issues, and report them immediately to your manager. Skill and Knowledge Requirements Include • High School Diploma preferred. Minimum of at least 16 years of age. • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. • Computer proficiency. • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. • Ability to arrange and coordinate schedules for reservations. • Excellent interpersonal, administrative, telephone and other communications skills. Physical and Mental Requirements • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. • Ability to stand for the entire work day and to climb steps regularly. • Ability to sit at a desk and monitor phones for extended amounts of time. • Ability to withstand temperatures in indoor and outdoor environments. • Reading and writing work-related documents in English. • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. • Constantly communicates and receives verbal communication with other employees in a fast-paced environment. • Physical presence at the job site is essential to perform job duties. Equipment Used • Typical office equipment (computers, phone system, fax, copiers, scanners, among others). • Reservations system. POS system. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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NFI / NFI Interactive Logistics LLC logo

Truck Driver CDL A - Dedicated Local

NFI / NFI Interactive Logistics LLC · Kissimmee, FL

Take control of your workday with NFI's dedicated fleet! Operate modern dry vans on consistent local routes, handle drop-and-hook assignments, and collect performance bonuses for your dependable work. With comprehensive benefits and supportive on-site teams, every shift keeps your career supported Join NFI to take advantage of: NEW PAY INCREASE Average Pay Range: $1,200–$1,300 per week with a 6th day optional for a $100 bonus! Local home daily routes Drop and hook with backhauls Health, dental, vision, & Rx benefits Late-model fleet with advanced technology and safety features Our shops maintain an estimated 60% of our trucks and trailers Safety, referral, and inspection bonuses Pay Range: 1200.00-1300.00 per_week, General Benefits: Employees are also eligible for a robust benefit program , which includes medical, dental, vision, and prescription drug coverage; a 401k plan; a wellness program; life insurance; paid time off, and paid parental leave, among other benefit plan options. Start Your Engine: What It Takes to Drive With NFI Minimum 21 years of age Current Class A CDL from your state of residence Minimum one year of relevant tractor-trailer experience Acceptable references from past employers Meet all applicable DOT qualifications It's a lifestyle, join the NFI Truck Life. Call us now: 833-205-1610. At NFI, people come first—always. For over 90 years, we've built our reputation as a trusted, family-owned and operated logistics company by valuing every person behind the operation and focusing on our dedicated customers. We know that professional drivers are the heart of what we do, and that's why at NFI, you are more than just a number—you're known by name, celebrated for your hard work, and supported every step of the way. Because relationships matter, we've built a culture rooted in respect and recognition. We provide the tools and support you need to succeed and grow your trucking career. Whether you're looking for a local trucking job or a regional driving route with a company that cares, NFI is where drivers thrive—because we're not just in the freight business, we're in the people business. NFI driver expectations and requirements: Perform all duties safely and responsibly. Follow all federal and/or state laws, regulations, and/or customer rules, standards, and guidelines. Physically capable of performing all job duties, which include moving frequently, standing, walking, and sitting. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50 lbs/23 kg and occasionally lift and/or move up to 100 lbs/45 kg. Ability to report all problems with equipment, as well as accidents, traffic violations, and damage before, during, and after the route. Ability to legally operate a motor vehicle and safely and frequently enter/exit the vehicle as well as the rear cargo area. Ability to perform routes, pickups & deliveries based on customer requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. NFI Operating Center: 755

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