Construction - Heavy Equipment Operator I, II - Water Distribution
City of Abilene · Abilene, TX
Job description(tap to read)
Job Title Under direction of the Supervisor III – Water Distribution and general supervision of the Lead Supervisor – Water Distribution, to use heavy construction and maintenance equipment and machinery to perform required construction, maintenance and operational duties in the assigned Division/Branch of the water and sewer system. This position may exercise technical and functional supervision over Utility Workers on a job site. Operate backhoe, heavy crawler or rubber-tire tractors equipped with bulldozer blades or loaders in moving earth in the maintenance and rehabilitation of roads, and the maintenance of water and sewer systems. Operate a power shovel and attachments in excavation and loading work, and repair of water and sewer systems. Utilize a self-propelled loader in excess of three yards capacity. Run a trenching machine with capacity to dig to depths of 30 feet and operate a boring machine. Perform minor preventative maintenance servicing to assigned equipment; report mechanical or other problems. Operate a hydraulic excavator, backhoe, front-end loader and a 6 to 12 cubic yard dump truck. Perform other job related duties and responsibilities as assigned. Knowledge, Skills, and Abilities Knowledge of: Operating characteristics of the types of heavy maintenance and construction equipment used by the City of Abilene Water Utilities. Proper use and occupational hazards and safety precautions necessary for the safe operation of assigned equipment. Texas Utilities Code, Title 5, Chapter 251, Underground Facility Damage Prevention and Safety Act. Texas Administrative Code Title 16, Part 1, Chapter 18, Underground Pipeline Damage Prevention Rules. Departmental and divisional policies and procedures. Skill to: Operate a variety of heavy equipment including backhoe, motor grader, crawler tractor bulldozer/loader, rubber tire loader, hydraulic excavator, 6 to 12 cubic yard dump truck, and truck tractor/equipment and tanker trailer. Operate and care for a variety of tools and equipment used in water maintenance and repair activities. Ability to: Pay attention-to-detail when performing general maintenance work. Accomplish the required tasks at their minimum acceptable rate for this position. Communicate clearly and concisely verbally and in written reports. Read and understand street maps displayed on paper and electronic devices. Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally. Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do. Lead, manage, and perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect. Experience and Training Guidelines For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through: Heavy Equipment Operator I Experience: One (1) year of experience in the operation of heavy equipment or one (1) year of experience comparable to a Utility Worker I is required. Education/Training: A high school diploma or GED is required. License or Certificate: A valid Class A CDL Driver's License issued by the State of Texas is required. A valid TCEQ Class D Water Distribution or Wastewater Collection I license or the ability to obtain one within 180 days of employment is required. A valid TCEQ Class C Water Distribution License is highly preferred. Heavy Equipment Operator II Experience: Two (2) years of experience in the operation of heavy equipment or two (2) years of experience comparable to a Utility Worker II is required. License or Certificate: A valid TCEQ Class C Water Distribution or Wastewater Collection II license is required. A valid TCEQ Class B Water Distribution License is highly preferred. Special Requirements Essential duties require the following physical skills and work environment: Bloodborne Pathogens training and HazCom training are required within sixty (60) days of employment. Working outside or in a confined workspace with exposure to cold, heat, noise, chemicals, and hazardous materials. Ability to travel to different sites. Availability to work an 8-hour shift during normal business hours and be on-call to work outside normal business hours, as needed. With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday: ___ Sedentary – lifting of no more than 10 pounds ___ Light – lifting no more than 20 pounds; carrying up to 10 pounds _ X _ Medium – lifting no more than 50 pounds; carrying up to 25 pounds ___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds ___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task: Codes for how often: N = No E = Extensive (100 – 70% of the time) M = Moderate (60 – 30% of the time) I = Infrequent (20 – 10% of the time) A = Almost Never (Code / Task _ M _ Standing _ M _ Sitting _ M _ Walking _ M _ Lifting _ M _ Carrying _ M _ Pushing/Pulling _ I __ Overhead Work _ E _ Fine Dexterity _ M _ Kneeling _ M _ Crouching _ I __ Crawling _ M _ Bending _ M _ Twisting _ M _ Climbing _ I __ Balancing _ E _ Vision _ E _ Hearing _ M _ Talking ___ Other: _____________________
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Call Center CSR III - Customer Service Specialist
First Financial Bankshares · Abilene, TX
First Financial Customer Service Specialist We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered everyday. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. First Financial Bank is looking for talented individuals who seek the challenge of providing first-class service to customers and prospective customers of an award-winning financial institution. First Financial Bankshares has been named among the nation's top performing banks in the one to five-billion-dollar category each of the last five years. We want people who find satisfaction from succeeding and growing along-side our leading community financial institution. At First Financial, we offer the opportunity for you to grow as a Customer Service Specialist. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life. We also offer the satisfaction of helping others, a productive team-based environment, supportive management and casual business attire. Scope/Responsibilities • As a First Financial Customer Service Specialist, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning: • Bank operations • Bank Regulations • Transaction processing • Electronic services • Marketing • Promotional activities • Online banking and mobile banking issues • And other inquiries as required by business objectives • Handle and carefully respond to all customer inquiries. 100-200 calls daily. • Provide excellent customer service through active listening • Meet and exceed service goals with the proven ability to build and advance customer relationships • Work with confidential customer information and treat it sensitively • Appropriately communicate with customers • Aim to resolve issues on the first call by being proactive in your customer service approach • This position requires the candidate be on the phone approximately 90% of scheduled time and possess the ability to adhere to pre-defined activity schedules. • Additional responsibilities include: • Identifying customer needs and suggesting appropriate products and services; • Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions; • Actively participating in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures. Essential Functions • Most important to this position is promptly answering incoming phone calls, courtesy to customers, accurately identifying customer's needs, and transferring calls accurately. • Uses the Bank phone equipment as well as multiple systems at the same time • Actively participates in the sales and service culture, support the values of the organization and follow established bank policies and procedures. Minimum Qualifications We are looking for individuals who will provide professional, reliable and prompt service to our customers. The ideal candidate will have a minimum of: • Two years of consistent customer service experience, preferably in financial services • Six months of Call Center experience is desirable. • Candidate must have a High School diploma or GED. • Excellent written / verbal communication and customer service skills, proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware • Ability to meet training standards is also required and availability to work various shifts including evenings and weekends. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities