Customer Service Trainee
Delta Dental of Michigan · Centralia, WA
Job description(tap to read)
Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Centralia, WA
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
ROI Medical Records Specialist - Remote
Sharecare · Centralia, WA
Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Essential Job Functions: • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validates requests and authorizations for release of medical information according to established procedures. • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Maintain equipment in excellent operating condition (inside and out). • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems. • May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client. • Maintains a neat, clean, and professional personal appearance and observes the dress code established. • Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area. • Maintains working knowledge of the existing state laws and fee structure • Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations. • Maintains confidentiality, security and standards of ethics with all information. • Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner. Qualifications: • High School Diploma (GED) required • A minimum of 2 years prior experience in a medical records department or like setting preferred • Must have strong computer software experience – general working knowledge of Microsoft Word and Excel required • Excellent organizational skills are a must • Must be able to type 50 wpm • Must be able to use fax, copier, scanning machine • Must be willing to learn new equipment and processes quickly. • Must be self-motivated, a team player • Must have proven customer satisfaction skills • Must be able to multi-task Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.
Leave Administration Specialist
Corewell Health · Centralia, WA
Job Summary Responsible for managing and overseeing leaves of absences, ensuring compliance with company policies and legal requirements. Serves as the point of contact for team members' and leader's questions and concerns regarding leaves. Provides appropriate codes and processing for payroll functions. Essential Functions • Administers and coordinates integrated claims management involving Short Term Disability (STD), Long Term Disability (LTD), Family Medical Leave Act (FMLA), personal leaves, American's with Disability Act (ADA) and others as identified, in accordance with the respective organization's plan documents, policies and applicable laws that govern them. Coordinates integrated claims management with STD and LTD vendors to provide timely and accurate customer service. Investigates and follows up on abnormal activities with a claim. • Serves as a liaison between treatment providers, ergonomic consultants, vendors, staff, management and other HR departments to protect the rights of staff and reduce liability exposure of the organization. Communicates with providers of medical treatment regarding diagnosis and the length of disability with utilization of duration control guidelines as benchmarks. • Collaborates, educates, advises, and maintains positive relationships between client groups and various areas of human resources by serving as a liaison to procure specialty services (leave administration) such as notification of employees' rights and reviewing requests for leaves while ensuring equitable treatment of employees. Identifies new or existing leaders who are in need of information/consultation regarding leaves and provides information accordingly. • Facilitates effective verbal and written communication between management and employees regarding leaves to promote employee morale and maintain an environment conducive to achieving reduced costs and increased productivity within the legal framework provided to the organization via the laws and policies that govern leaves. • Calculates and codes hours owed for payroll. Answers customer questions and concerns regarding disability pay. Provides appropriate documentation into the leave claims management computer data base and document retention systems. • Manages the restricted work program within the organization for disabled workers. Oversees staff that are placed in temporary placements within or outside of their home department to see that restrictions and schedules are adhered to by team members and management. • Maintains up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves. Qualifications Required • Associate's Degree or equivalent in Human Resources, Business, or related area • 2 years of relevant experience in FMLA/STD, insurance, retirement plan administration, benefits, and/or utilizing claims management software About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. How Corewell Health cares for you • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. • On-demand pay program powered by Payactiv • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! • Optional identity theft protection, home and auto insurance • Traditional and Roth retirement options with service contribution and match savings • Eligibility for benefits is determined by employment type and status Primary Location SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids Department Name HR Total Rewards Leave Administration - Corporate Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.m. - 5:00 p.m. Days Worked Monday - Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.
Federal Civilian Security Account Executive
Cisco · Centralia, WA
Security Account Executive Empowering the world to reach its full potential, securely—that's our vision. At Cisco Security, we help organizations protect communities, critical services, and essential public resources from evolving cyber threats. Our team partners with state, local, and regional agencies responsible for protecting citizens and maintaining public trust. These organizations face increasing cybersecurity challenges while operating complex networks, critical communications systems, and public safety infrastructure. Cisco works alongside these agencies to modernize security operations, improve resilience, and enable secure digital transformation initiatives. As a Security Account Executive focused on Federal Civilian, Federal Law Enforcement, and Defense Industrial Base customers, you will be responsible for driving Cisco Security growth across a territory of state and local government agencies. You will build trusted relationships with agency leadership, understand mission priorities, and help customers adopt security solutions that protect critical systems and public services. In this role, you will: • Develop and execute account plans across assigned agencies. • Build relationships with executive and operational leaders, including CIOs, CISOs. • Identify opportunities to modernize cybersecurity programs and improve operational resilience. • Position Cisco's Security portfolio to address agency priorities including threat protection, Zero Trust, secure access, cloud security, and incident response. • Collaborate with Cisco Account Managers, Security Specialists, Solutions Engineers, and partners to drive customer success. • Navigate government procurement processes, contract vehicles, and funding programs. • Consistently achieve and exceed assigned sales objectives. Minimum Qualifications: • 8+ years of technology sales experience with 5+ years focused on cybersecurity, networking, or infrastructure solutions. • Experience selling technology solutions into State & Local Government, Public Safety, Law Enforcement, or other Public Sector organizations. • Proven track record of achieving or exceeding sales quotas. • Experience managing complex sales opportunities involving multiple stakeholders and procurement processes. • Experience developing strategic territory and account plans. Preferred Qualifications: • Experience selling cybersecurity solutions including network security, cloud security, SASE, Zero Trust, XDR, or identity security technologies. • Familiarity with State & Local Government procurement processes, purchasing vehicles, and public sector funding mechanisms. • Experience supporting law enforcement agencies, public safety organizations, emergency services, or justice-related institutions. • Strong executive presence and relationship-building skills. • Experience utilizing consultative sales methodologies such as MEDDPICC. At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.