Customer Service Trainee
Delta Dental of Michigan · Abilene, TX
Job description(tap to read)
Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
$85k–$110k/yr
$85 - $110K /Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Abilene, TX
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Dedicated Reefer CDL-A Truck Driver Jobs ($1,800+/Wk) Quick Apply!
Hiring Drivers Now · Abilene, TX
Dedicated Reefer CDL-A Truck Driver Jobs ($1,800+/Wk) Quick Apply! Apply today and within 24 hours you'll receive multiple job offers. Earn up to $1,800+/Wk based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Dedicated Reefer Driver Pay: Up to $1,800+/Wk Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Power Distribution and Make Ready Designer (Remote)
Sigma Technologies (Ohio) · Abilene, TX
Power Distribution and Make Ready Designer Overhead Utility Pole Design • Joint-Use Engineering • NESC-Compliant Make-Ready Work Location: Raleigh, NC (Remote) Are you an experienced Power Distribution Designer or Make-Ready Designer looking to support meaningful utility engineering projects? Join a team that values accuracy, collaboration, and long-term professional growth. About This Opportunity: We are seeking skilled Make-Ready Designers (primary focus) and Power Distribution Designers to support engineering programs for major electric and telecom utilities. Ideal candidates bring demonstrated experience in overhead utility pole design, NESC application, clearance assessment, pole loading analysis, and construction package development. Useful design platforms include DDS, Katapult, O-Calc, GIS, MicroStation, AutoCAD, or client-specific drafting systems. In this role, you will review field/walkout data, evaluate existing attachment conditions, model pole loading, determine make-ready requirements, and prepare accurate construction-ready deliverables. Applicants without utility pole design or distribution engineering experience will not be considered. Note: This position is remote, but new hires must attend a 2-week paid, in-person orientation at our Perrysburg, OH headquarters. What You Will Do: • Execute overhead distribution and make-ready design work orders while meeting quality, time, and budget expectations • Apply established engineering design standards, NESC requirements, and internal processes • Perform end-to-end make-ready, joint-use, and/or general distribution design • Conduct permitting and easement research (pole ownership, ROW, property rights, approvals) • Collaborate with team members to resolve design challenges and ensure accurate deliverables • Use design software such as AutoCAD, MicroStation, DDS, PoleForeman, O-Calc, Katapult, or client systems • Perform quality control reviews when required • Support additional duties as assigned Top Competencies & Skills: Make-Ready Engineering, Joint-Use Design, Pole Loading Analysis, Utility Pole Design, Overhead Distribution Design, NESC Compliance, Utility Engineering, Pole Attachments, Make-Ready Construction, Aerial Design, Utility Coordination, Right-of-Way Permitting, Pole Replacement Design, Make-Ready Estimates, Field Survey Interpretation, CAD for Utility Design, GIS for Utility Design, Electrical Distribution Design, Utility Construction Standards, Telecommunications Make-Ready Requirements: What We're Looking For: • High school diploma or equivalent required; an associate degree or higher in engineering, drafting, or a related field is preferred • Minimum 2 years of experience in make-ready engineering, joint-use design, or electric power distribution design (3+ years strongly preferred) • Proven experience in utility pole design, including NESC application, clearance analysis, pole loading concepts, and preparation of construction-ready design packages • Proficiency with CAD or MicroStation; experience with DDS, Katapult, O-Calc, or similar utility design platforms is strongly preferred • Solid understanding of power distribution construction practices, with the ability to learn utility-specific proprietary systems efficiently • Must hold a valid driver's license, maintain active auto insurance, and pass all required background, drug, and MVR screenings • Authorization to work in the United States is required • Willingness to travel occasionally, including minimal overnight travel when project needs require • Ability to work a standard Monday–Friday schedule aligned to Eastern Time, with Central/Mountain/Pacific adjustments as appropriate Physical Requirements: • Ability to work for extended periods using a computer keyboard, monitor, and telephone • Ability to prepare and analyze data, review detailed information, and work with design tools requiring close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment • Ability to communicate effectively through oral and written channels About Sigma Technologies: Sigma Technologies is a growing engineering and design firm with 500+ team members across 30+ states. For over 25 years, we've supported major power and telecommunications utilities with work that directly impacts communities nationwide. Our core values — Safety, Honesty, Truth, and Decency — shape how we work and who we hire. We are TeamSigma™. What We Offer: We want our Associates to stay healthy, happy, and secure. We offer a positive work environment with supportive coworkers, managers, and leaders, plus: • No-cost monthly healthcare plan option for employees • Competitive pay • Medical, dental, and vision plans with up to 80% of the premium sponsored by Sigma • 401(k) plan with matching contributions up to 5% of salary • Paid holidays, vacation, and sick time • Education and professional licensing assistance programs This job advertisement is intended to outline the primary responsibilities and requirements of the role. It is not all-inclusive. Additional duties may be assigned as needed. This ad does not constitute an employment agreement, and job requirements may change based on organizational needs. Pay is commensurate with experience and education. Sigma is an equal opportunity employer and does not discriminate based on race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any classification protected by law. PM22
Customer Service Representative I (2796)
CaliforniaChoice · Abilene, TX
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.