Bartender- Saddle Creek Golf Club

Parent Support Specialist - Customer Service

OpenEd · Lewisburg, TN

Parent Support Specialist I At OpenEd, we're opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrainedby geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country. Culture at OpenEd is intentional. It's defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 76 places OpenEd in the top.1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision: • Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families. • Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently. • I Did > We Should – Action over theory; bring experiments, not just opinions. • Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy. • Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere. • Fast AND World Class – Speed doesn't compromise quality. • Strong Opinions, Weakly Held – Advocate passionately, adjust readily. • Make Others Famous – Elevate your colleagues, partners, and community. We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MA, MD, MN, MO, MT, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV. As a Parent Support Specialist I, you'll provide exceptional support to OpenEd families through every step of the program - from enrollment and reimbursements to navigating questions and organizing community events. Act swiftly and transparently to resolve concerns, prioritizing what matters most to our families. Communicate with professionalism and warmth, and continuously seek ways to elevate the experience for both families and teammates. Essential functions include: • Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child's educational program. • Use OpenEd's help ticketing system to efficiently triage and respond to parent requests. • Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed. • Advise parents/guardians on building an education program schedule that fits the unique needs of their child. • Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families. • Coordinate with team members to provide consistent, up to date, information across all channels. • Liaise with team leads and partner schools with complex situations where necessitated. • Manage the intervention process to balance program requirements and assist with setting up families for success. • Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned. • Plan or assist with community events, as assigned. • Proactively identify parent issues and develop strategic solutions. About you: • You are an extremely detail-oriented, kind, personable, conversational, helpful, and highly organized individual with a patient disposition. • You have exceptional verbal and written communication skills and the aptitude to become a program expert. • You are comfortable engaging with families directly, problem-solving in real time, and continuously refining processes to enhance the customer experience. • You have a strong understanding that every child is unique and benefits from individualized learning and thrive in a fast-paced environment. Requirements: • Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone. • Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc. • Access to a smartphone, high-speed internet, computer, webcam, and headset. • Hands-on experience managing tickets or customer interactions in a CRM (HubSpot, Intercom, Zendesk, or similar) is a plus. • Associate's degree from an accredited college or university; or related advanced learning experiences. • 1-3 years of customer service experience, account management, or marketing. • Must be eligible to work in the U.S. EEO Statement OpenEd is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. OpenEd participates in E-Verify.

Waste Management Leader

Depot Connect International · Lewisburg, TN

Director Waste Management Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services. The Director Waste Management will support all our lines of businesses by managing their hazardous and non-hazardous waste programs & projects while complying with state & federal regulations. This EHS Leadership role requires an individual with exceptional communication skills, strong leadership capabilities, and a proven ability to execute strategic initiatives that drive continuous improvement in safety, compliance, and sustainability practices. Pay Range: $120,000 - $140,000, plus annual bonus potential Travel: Up to 50% Location: Houston, TX, Tampa, FL, or Remote Position Responsibilities: • Develop and implement environmental waste strategies and policies throughout the organization. • Oversee internal/external hazardous waste management and solid waste management practices for waste streams through proper handling, storage, tracking, and disposal of all waste. • Work within the framework of the EHS Management System and Regulatory Requirements. • Accurate identification and classification of hazardous and non-hazardous materials • Monitors federal, state and municipal regulatory changes to ensure future compliance. Provide environmental expertise to internal teams and coordinate with stakeholders regarding relevant issues. • Preparation of waste for shipment and disposal, including creation of all documents and managing the lifecycle of the documentation and tracking. • Responsible for the safe handling of waste on our sites, including loading/unloading of waste; waste accruals, PO's, invoices, waste pricing with TSDF vendors. • Ensure the required inspections and audits are completed timely and accurately. • Conduct waste inspections, safety equipment inspections, and other required facility permit inspections as needed. • Accurate identification and classification of regulated materials • Participate in internal and external environmental audits. • Partner with operations, safety, and engineering personnel to ensure work practices and/or equipment changes are integrated, efficient, and effective. • Provide analysis and interpretations of environmental findings and prepare technical procedures and reports as required. • Work with site employees on maintaining environmental compliance by providing training, auditing, compliance evaluations, and facility maintenance. • In partnership with EHS Training Department, develop training and educational tools regarding environmental goals, compliance, and awareness. • Coordination with disposal facilities, and transportation agencies as applicable • Preparation and submission of any other documents required by federal, state, and local laws and regulations or disposal facilities • Coordination of review and approval procedures for all manifests • Participate in incident investigation process and assist with corrective action plan development and implementation • Responsible for identifying all required waste permits • Work and manage in a matrix organization with shared resources. • Responsible for complying with Federal, state, and local laws and regulations which are applicable Other Environmental Projects: • Engagement with regulators • Assist with a variety of environmental functions, including companywide permitting, Tier II chemical reporting, RCRA, wastewater, stormwater, air emissions, recycling, heel/product management, DOT. • Assist with environmental emergency response. • Conduct spill response management, including the assessment of the spills and cleanup efforts • Travel required/Direct engagement with facilities. • Travel to locations for Emergency response as needed. Qualifications: • Proficient technical writing to assist with Waste permit applications and Waste Management Plans • 7-10 years of experience in Waste • Plan and Permit writing required. • Specialized training in Hazardous Materials Transportation includes 49 CFR 172, Subpart H, and IATA DGR • Associated Institute of Hazardous Materials Management (IHMM) registrations/credentials such as CHMM • 7-10 years of experience performing waste management activities associated with coordinating packaging, transport, and disposal • Bachelor's degree in environmental or chemical engineering, chemistry, or a related field. DCI Benefits: • Medical, dental and vision insurance • 401(k) with generous employer match • Paid time off, including 10 paid holidays • Optional health savings account & flexible spending account • Life insurance • Employee assistance program • Parental leave • Referral program • Tuition reimbursement

Customer Service Representative The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team target goals • Record, organize and file customer interactions and account changes • Able to up-sell if needed • Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications • Previous experience in customer support, client services, sales, or a related field • Excellent at communicating over the phone and other communication platforms • Basic computer skills and experience • Able to multitask • Excellent time management and prioritization skills • Ability to listen actively, relay information, and answer questions and/or concerns. • Customer-focused for positive customer experience and resolution Benefits • Health Insurance (dental and vision included) • Excellent retirement plan • Tremendous upward mobility into other positions and management • Flexible hours • Remote Position(s) available (work from home)

Technical Customer Care Representative I (Entry-Level)

MCI Careers · Lewisburg, TN

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-classcustomer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner • Knowledgeable regarding Internet Service Provider services. Do you know what it means to "Pair a Remote"? • Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling • Ownership of resolving the customers reason for contacting Tech Support • Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed • Comfortable using a Knowledge Base system in conjunction with your call handling • Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) • Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system • Accurately document customer interaction while following all required policies and procedures. • A strong desire to provide world class customer service every time you are interacting with our customers • Comply with requirements surrounding confidential information and personal information • Self-starter who stays up to date on ad hoc training activities • Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications • Must be 18 years of age • High school diploma or equivalent • Understand the basics of VoIP Phone systems, internet gateways, and HD video. • The ability to evaluate, troubleshoot, and follow-up on customer issues • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (30+ words a minute) • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Understanding Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change is constant • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service or Tier II, technical support • CompTIA IT certification ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner • Knowledgeable regarding Internet Service Provider services. Do you know what it means to "Pair a Remote"? • Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling • Ownership of resolving the customers reason for contacting Tech Support • Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed • Comfortable using a Knowledge Base system in conjunction with your call handling • Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy) • Utilize knowledge base and training to effectively trouble shoot a customer's situation as it relates to Data, Video, and VoIP Phone system • Accurately document customer interaction while following all required policies and procedures. • A strong desire to provide world class customer service every time you are interacting with our customers • Comply with requirements surrounding confidential information and personal information • Self-starter who stays up to date on ad hoc training activities • Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications • Must be 18 years of age • High school diploma or equivalent • Understand the basics of VoIP Phone systems, internet gateways, and HD video. • The ability to evaluate, troubleshoot, and follow-up on customer issues • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (30+ words a minute) • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Understanding Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer's questions • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change is constant • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service or Tier II, technical support • CompTIA IT certification CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. • Retirement Savings: Secure your future with retirement savings programs, where available. • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.