Customer Service Manager - Wichita, KS (Webb)
Equity Bank · Wichita, KS
Job description(tap to read)
Position: Customer Service Manager Department: Retail Banking Location: Wichita, KS (Webb) Job Type: Full-Time/Hourly Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we'll help you invest in your community through volunteer opportunities which align with our company initiatives and core values. Responsibilities and Expectations Key Responsibilities Lead and Manage Performance of Retail Bank Team (Non-Exempt Employees) • Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching • Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2-4 retail bank employees • Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions • Implement and ensure adherence to bank operating procedures and protocols • Coach, train, and develop team members to ensure success in both current responsibilities and future career growth Support Growth of Retail Bank Net Income • Recommend and deliver appropriate accounts, loans, and banking services that align with clients' financial needs • Partner with the Branch Manager to achieve budgeted targets for deposit growth, loan production, and non-interest income • Monitor and manage bank expenses in alignment with branch goals • Demonstrate strong operational discipline to minimize risk exposure and maintain high-quality production • Proactively refer clients to bank partners to generate additional revenue opportunities Ensure Consistent Delivery of a Superior Customer Experience • Model exceptional customer service behaviors and set expectations for the retail bank team • Collaborate with the Branch Manager to cultivate a welcoming, engaging, and professional environment for both clients and team members • Take ownership of escalated client concerns and ensure timely resolution and follow-through • Perform teller functions as needed to support branch operations • Approve transactions for other employees within assigned authority limits Maintain Compliance with Laws, Regulations, and Bank Policies • Understand and comply with all applicable laws and regulations, including but not limited to the Equity Bank Business Ethics and Conduct Policy, Bank Secrecy Act (BSA), Anti-Money Laundering (AML) requirements, Information Security policies, and Suspicious Activity Reporting (SAR) procedures • Adhere to deposit account opening standards and internal suspicious activity referral processes, as applicable to the role • Develop an understanding of normal client account activity to assist with fraud and risk prevention • Complete all required compliance and regulatory training on a timely basis. • Support the Branch Manager in ensuring team-wide compliance with applicable laws, regulations, and internal policies • This position requires the employee to obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations Required Skills & Education Requirements • High School Diploma or equivalent • Strong interpersonal, verbal, and written communication skills • Proficiency with Windows-based computer systems • Ability to maintain a high level of confidentiality and professionalism • Strong attention to detail with effective organizational and time-management skills • Ability to collaborate effectively with a team to identify and implement solutions • Availability to travel to Wichita, Kansas during the first week of employment for required week-long training Preferred • Previous retail banking or financial services experience • Prior leadership, coaching, or supervisory experience • Experience with sales management routines and performance coaching • Knowledge of retail banking products, services, and regulatory requirements Who We Are Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma. At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We're searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team. Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere. What's in it for you? We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families. Benefits Available: • Health, Dental & Vision Insurance • Group Life & Long-Term Disability Insurance • Flexible Spending & Health Savings Accounts • Group Cancer Insurance • 401(K) Retirement Plan w/Company Match • Generous Vacation & Sick Time • Employee Stock Purchase Plan (ESPP) • Pet Insurance • Retail Banking Benefits Find your future at Equity Bank! The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements. Physical Requirements This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others. Work Environment This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis. Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant's race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Registered Nurse Adult Psych Intermediate Care
Ascension · Wichita, KS
Your future role at a glance Location: Wichita, KS Facility: Ascension Via Christi St Joseph Department: Adult Psych Intermediate Care Schedule: Night-Shift | Full-Time Sign-on Bonus: Up to $12,500 Via Christi associates are eligible for tuition discounts and priority placement in select healthcare programs through our academic partnership with Wichita State University. Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance • Time to recharge: pro-rated paid time off (PTO) and holidays • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning • Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources • Family support: parental leave, adoption assistance and family benefits • Other benefits: optional legal and pet insurance, transportation savings and more How you'll make an impact in this role • Drive the patient's recovery roadmap by implementing and evolving individualized care plans that respond directly to the unique behavioral and physical needs of each adult in your care. • Lead as the clinical hub by coordinating with doctors, therapists, and support staff to ensure every discipline is perfectly aligned for a safe and effective treatment journey. • Champion patient safety and stability by meticulously monitoring and documenting shifts in condition, ensuring the medical team can intervene the moment a patient's needs change. • Translate clinical orders into compassionate action by executing physician and nursing directives with precision, maintaining a high standard of care in a specialized psychiatric environment. • Facilitate successful community transitions by collaborating with the discharge team to ensure patients have the resources and support they need to maintain their health after leaving the unit. What minimum requirements you'll need Licensure / Certification / Registration: • BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted. • Registered Nurse credentialed from the Kansas Board of Nursing required. Education: • Diploma from an accredited school/college of nursing OR Required professional licensure at time of hire. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.
ELECTRONICS TECHNICIAN
US Department of War · Wichita, KS
Duties You will provide fully researched technical products that directly support the scheduling, execution, and certification of work. You will communicate prompt and detailed information to keep chain-of command informed on all issues. You will conduct investigations aboard ship to obtain information for development of or determine adaptability of working plans. You will ensure timely, technically accurate execution of design projects, document or drawing development or planning projects. You will be required to have successfully passed a non-nuclear electrical engineering division oral board with a supervisor panel.
ENGINEERING TECHNICIAN
US Department of War · Wichita, KS
Duties You will coordinate closely with Ship's force with respect to test readiness and support of shipboard testing. You will report conditions and status of testing to the senior Shipyard managers. You will ensure that test data is reviewed for conformance to specifications You will review and process all work permits that may affect combat systems testing. You will prepare detailed test procedures, through the System Leader, based on NAVSEA derived specification.
• Models and delivers a distinctive and delightful customer experience. • Registers sales on assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). • Develops strong relationships with most valuable customers. Operations • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. • Recommends items for sale to customer and recommends trade-up and/or companion items. Assists with OTC products, and takes customer to aisle when possible. • Operates pharmacy systems to obtain patient prescription status. • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. • Implements Company asset protection procedures to identify and minimize profit loss. • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. • Has working knowledge of store systems and store equipment. • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. • Complies with all company policies and procedures; maintains respectful relationships with coworkers. • Completes special assignments and other tasks as assigned. Training & Personal Development • Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications • Must be fluent in reading, writing, and speaking English. • Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications • Prefer six months of experience in a retail environment. • Prefer to have prior work experience with Walgreens. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly