Customer Experience Analyst
Summit 7 Systems · Lewisburg, TN
Job description(tap to read)
Position Title: Customer Experience Analyst Location: Huntsville, AL Salary*: $50,000 - $60,000 *Dependent upon qualifications Summit 7 is here to rise above the ordinary. The work we do heregoes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as: • Excellent health benefits from BCBS • Smile brighter with Ameritas dental benefits • See into the future with our luxurious VSP vision benefits • Prepare for the long-haul courtesy of our 401k with company matching • 10 days' vacation, 7 days sick time • Bonuses and salary increase potential via our certifications plan We do cool work here, defying expectations by simply being who we are - each of us makes an impact. Summary: The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership Essential Functions: • Review case status • Assist in analyzing cases to determine areas of focus and improvement • Support root cause analysis under guidance from senior staff • Gather artifacts for strategic business reviews and client interactions • Communicate with clients as required, escalating issues when appropriate Duties and Responsibilities: • Collaborate and communicate effectively within a team • Ensure requests are routed to the proper resource quickly and efficiently • Enter all time and expenses as they occur • Pursue continuous education and technical skill development through outlets including industry standard certifications • Support customer relationship efforts through timely, professional communication • Escalate complex issues to senior team members as needed • Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions • Provide fast turnaround of client and internal requests as directed Job Specifications: Required • Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment • Foundational understanding of Windows, Office 365, and general IT concepts Optional / Desired • Security+ Certification • Office 365 experience • Interest in developing technical troubleshooting and customer service skills Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR § 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees. Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.
$85k–$110k/yr
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Hiring Drivers Now · Lewisburg, TN
Now Hiring CDL-A Truck Drivers! Apply today and within 24 hours you'll receive multiple job offers. Earn $.60 - $.80+ CPM and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
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Hiring Drivers Now · Lewisburg, TN
Dedicated Reefer CDL-A Truck Driver Jobs ($1,800+/Wk) Quick Apply! Apply today and within 24 hours you'll receive multiple job offers. Earn up to $1,800+/Wk based on position/location. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Dedicated Reefer Driver Pay: Up to $1,800+/Wk Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Civil Engineer (Cost)
US Department of War · Lewisburg, TN
Job Title GS-13 Huntington Position Job Description The GS-13 Huntington position will perform SME level work with assignments designed to provide the competencies, skills, and experience required to perform the more complex work at the full performance grade level of GS14 duties listed below: • Lead diverse cost-estimating teams to produce cost estimates and schedules, and review and comment on resource-loaded project schedules and construction sequencing for highly complex dam safety modification projects throughout the nation. • Lead HQUSACE initiatives supporting collection and application of lessons learned on design and construction projects, and analysis of remaining capital investment and priorities for the dam safety program on a national level. • Estimate programmatic funding requirements for dam safety modifications for a portfolio of high-risk dams; estimates are used to determine project priorities on a national level for the dam safety program. • Lead a team of dam safety professionals, assigning and reviewing work, establishing priorities, ensuring resources are available, and providing input to performance evaluations. • Represent USACE on DoD and other interagency groups and conferences attended by top level representatives of industry and government. • Establish and refine cost-estimating policies and resolve problems affecting current and planned dam safety modification activities. • Develop curriculum for Center-led courses for Federal civilian and military agencies and civil infrastructure industry partners. • Perform as technical mentor for cost engineering specialists working for entities across the country, including dam safety production centers and districts. • Perform agency technical review of major rehabilitation and dam safety modification reports for USACE districts in terms of the adequacy and accuracy of schedules and cost estimates. • Lead HQUSACE initiatives supporting collection and application of lessons learned on design and construction projects, and analysis of remaining capital investment and priorities for the national dam safety program. Dam Safety Center Only. • Develop and review USACE engineering publications, criteria, and guidance and make technical presentations disseminating policy and cost-engineering criteria developed by the Dam Safety Center for USACE-wide application. Dam Safety Center Only. GS-13 Pittsburgh Regional Inland NAV Design Production Center position duties are listed below: • Develop cost estimates for large and complex civil works inland navigation project systems and components. • Provide subject matter technical expertise and interface for complex risk analysis, highly specialized design, design review, construction, and rehabilitation for this diverse array of inland navigation projects and functions. • Development of cost estimates and construction schedules (including cost and schedule risk analyses) for products such as feasibility studies, major rehabilitation reports, design documentation reports, plans and specifications. • Serve as technical advisor and mentor to lower graded personnel and provide technical direction consistent with Corps policy to Districts and Architect-Engineer firms (AE). • Review/recommend approval of Decision/Implementation documents.
Delivery Driver - Earn Extra Cash
DoorDash · Lewisburg, TN
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th