Identity Security - Technical Account Manager
Saviynt · Centralia, WA
Job description(tap to read)
Technical Account Manager Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. We're looking for a Technical Account Manager who is a true Identity Security Practitioner —someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value. What You'll Be Doing: The Impact You'll Make • Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey. • Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs). • Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges. • Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization. • Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues. • Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes. • Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform. • Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence. • Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow. What You Bring (Your Identity Security Arsenal) • Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving. • Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization. • Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight. • Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations. • Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation. Technical Stack Proficiency: • Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML. • Database Management: Oracle, Sybase, MSSQL, MySQL. • Directory Services: LDAP, Active Directory. • Enterprise HR Systems: SAP, PeopleSoft. • Programming Languages: Java,.NET, or C++. • Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms). • Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit. Security Domain Knowledge • Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience. • PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus. • Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors. • Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD. • SaaS Platform Expertise: Must have experience working with SaaS security platforms. • Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage. IGA Product Experience • Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt. • Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial. • Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts. Management & Client Engagement • Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management. • RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs. £0 - £0 a year Salary range can be discussed during interview process. If required for this role, you will: • Complete security & privacy literacy and awareness training during onboarding and annually thereafter • Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): • Data Classification, Retention & Handling Policy • Incident Response Policy/Procedures • Business Continuity/Disaster Recovery Policy/Procedures • Mobile Device Policy • Account Management Policy • Access Control Policy • Personnel Security Policy • Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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Netflix · Centralia, WA
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. The Creative Compute and Storage team designs, develops, and delivers technology infrastructure globally for the evolving needs of our creatives. As we continue to expand our content creation globally, we are looking for the best and brightest engineering talent to be part of our growth. Our team is looking for a Senior Systems Development Engineer with deep storage expertise to be part of the development and build-out of our purposefully developed infrastructure platforms. You will own the design, automation, and reliability of the large-scale, high-performance storage systems that sit at the heart of content creation, working with internal engineering teams, technical creatives, production teams, and external vendors around the world to deliver amazing technology experiences for our creative users. We are looking for an experienced engineer who brings a broad set of technical skills and achievements, a development and automation-focused mindset to solving problems, and unique career and life experiences to join our teams as we continue to evolve entertainment around the world. Be sure to review our culture page and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. As a member of the team, you will... • Work with a broad group of engineering teams, internal and external partners, and creative teams to design, develop, implement, and support a broad collection of technology solutions for content creation at Netflix. • Own the architecture, deployment, and lifecycle of our high-performance storage platforms, including Dell PowerScale (OneFS) and NetApp (ONTAP), spanning file, block, and object workloads across globally distributed sites. • Automate the full provisioning and configuration lifecycle of storage infrastructure using Terraform and infrastructure-as-code practices, treating storage as code with versioned, repeatable, and auditable deployments. • Build and own observability for the storage fleet, including metrics, logging, tracing, capacity and performance dashboards, and proactive alerting that surface issues before they impact creative users. • Design and build services to improve experiences and productivity for a broad range of content creative populations (e.g. post-production, animation, visual effects, etc.). • Work in a uniquely challenging global infrastructure space with challenges far larger than almost any other studio in the world. • Be empowered to build and develop new solutions to long-standing entertainment industry challenges. • Entrusted for developing, scripting, and automating solutions to improve the efficiency and functionality of our production systems. This includes deploying these solutions and ensuring their successful integration within the existing system architecture. • Participate in storage system upgrades, data migrations, and troubleshooting tasks to maintain optimal system performance. The candidate should be able to identify potential issues, develop effective solutions, and implement them to ensure system reliability and stability. About you • You have a minimum of 5 years of experience in building and developing compute, storage, and connectivity tooling to deliver product experiences for end-users. • You have deep, hands-on expertise operating and automating enterprise storage platforms at scale, with strong production experience in Dell PowerScale / OneFS and/or NetApp / ONTAP (SMB/NFS, snapshots, replication, tiering, quotas, and performance tuning). • You manage infrastructure as code, with strong Terraform skills (modules, state, providers) and a track record of automating storage and adjacent infrastructure provisioning. • You are able to dissect large complex systems into sub-components, understanding each component's additive value to the overall solution and able to optimize them both individually and collectively. • You have a passion for automation, efficiency and scale; consistently driving operational excellence. • You have a deep technical understanding of large-scale computing infrastructure; operating systems; high-performance file, block, and object storage technologies (PowerScale OneFS, NetApp ONTAP, and similar); scaled networking challenges; or any of the above. • You enjoy and can effectively work collaboratively with business and product teams to develop product plans and roadmaps and then are able to own parts of the hands-on implementation of those plans. • You thrive in identifying high-leverage, high-value work and direct your attention to those opportunities without explicit direction • You aim to always be learning new things, working in new spaces, and share this passion with those around you • You use data-driven strategies, applying thorough analytics and real-time insights for strategic and operational decisions. • You strongly uphold observability principles, promoting transparent, measurable outcomes to improve performance and accountability, and you instrument storage systems for deep visibility into capacity, performance, and health. Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $340,000.00 - $490,000.00. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.