Client Service Coordinator
Banfield · Spokane, WA
Job description(tap to read)
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. Description - External ESSENTIAL RESPONSIBILITIES AND TASKS · Live and exemplify the Five Principles of Mars, Inc. within self and team. · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. · Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. · Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. · Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services · Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. · Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. · Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. · Conduct administrative functions as necessary. · Other job duties as assigned. THE FIVE PRINCIPLES · Quality - The consumer is our boss, quality is our work and value for money is our goal. · Responsibility - As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. · Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. · Efficiency - We use resources to the full, waste nothing and do only what we can do best. · Freedom - We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership - Customer Focus - Peer Relationships - Integrity & Trust • Action Oriented - Listening Functional - Preventative care and OWPs - Communication Skills - Client Service Skills - Priority Setting - Time Management CAPABILITIES AND EXPERIENCE (CAN DO) · Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. · Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. · Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. · Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. · Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. · Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. · Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. · Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES (WILL DO) · Initiative - shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done. · Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment. · Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. · Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned. · Independence - Able and willing to perform tasks and duties without supervision. · Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS · Ability to work at a computer for long periods of time. · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) · Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. · Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. · The noise level in the work environment is moderately high. · Requires sufficient ambulatory skills in order to perform duties while at hospital. · Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. · Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment. · Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. · Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. · One year related experience required with customer service preferred. · Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. The pay range for this role is $15.39 - $19.67 Hourly The pay range listed reflects a general hiring range for the area , with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, w e prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out s ome of o ur " M eow-velous" benefits:? • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered . • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. • Paid Time Off and Holidays: Take a break , recharge your wellbeing , and celebrate days of personal significance with paid time off and holidays. * • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection . • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* • Back-Up Child and Elder Care & Family Support Resources : When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* • Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. • Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. • Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* • Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* • Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* • Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* • Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* • Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable. * Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).?
$85k–$110k/yr
$85K-$110K+ a Yr! Hiring CDL-A Truck Drivers - Quick Apply!
Hiring Drivers Now · Spokane, WA
Truck Drivers Needed! Hiring CDL-A Truck Drivers for all positions. Apply today and within 24 hours you'll receive multiple job offers. Earn $85,000-$110,000 and up per year based on position. Simply select the driving job that offers you what is most important. Higher pay, increased benefits or more home-time: You choose. Avg. Company Driver Job Offers Salary: $85,000-$110,000+ Avg. Owner Operator Job Offers Salary: $200,000-$325,000+ Apply now to receive your job offers!
Customer Service Representative - Government Products (8/31 Start Date)
Medica · Spokane, WA
Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This is 100% inbound customer service environment, with no cold calling or prospecting required. Medica's Customer Service Representatives are the primary contact for members to resolve service inquires for claims, enrollment, billing, pharmacy, as well as interpreting contracts, and explaining benefits. They work telephonically and are responsible for exceptional levels of service satisfaction, providing quality service, and the service recovery process. The service recovery process is critical, and our Customer Service Representatives will utilize this process to assist members in complex situations. Our customer service department offers a fast-paced and rewarding environment where you will receive 4-6 weeks of paid training, comprehensive benefits, and a supportive environment that fosters continual growth! Successful Customer Service Representatives build an amazing base of health plan and health claims knowledge that they leverage to be considered for career advancement opportunities throughout the Call Center and other areas of Medica's business. This class has multiple openings and will start on Monday, August 31st, 2026. Training hours are Monday through Friday from 8:00am-4:30pm CST; after training shifts do change. Our department is open Monday-Friday 8:00am CST- 9:00pm CST, and Saturdays from 9:00am CST - 3:00pm CST. Key Accountabilities • Customer Service experience in a Healthcare related setting preferred • Excellent verbal and written communication skills • Able to deliver high quality service to Medica's members • Ability to interact with the team and support each other in dealing with customer issues • Advanced ability to multi task and manage time efficiently is needed • An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms • Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment Required Qualifications • High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement • 2+ years of customer service experience Schedules after training vary based on business need and may include: • 8:00am-5:00pm • 9:00am-5:30pm • 9:30am-6:00pm • 10:00am-6:30pm CST (shift differential incentives are offered for this later shift) • 10:30am-7:00pm CST (shift differential incentives are offered for this later shift) • 11:30am-8:00pm CST (shift differential incentives are offered for this later shift) • 12:00pm- 8:30pm CST (shift differential incentives are offered for this later shift) • 12:30pm-9:00pm CST (shift differential incentives are offered for this later shift) • *Schedules may include Saturday shifts from 9:00 am - 3:00 pm based on business needs.* This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI. The full salary grade for this position is $34,100 - $53,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $33,300 - $41,370. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18.13/hr
Facility Associate III - (South Hill) Spokane, WA - Full-time/Hourly
Goodwill Industries of the Inland Northwest · Spokane, WA
Facility Associate III - (South Hill) Spokane, WA - Full-time/Hourly Retail - 209 2927 East 27th Avenue, Spokane, WA 99223, USA 18.13 per hour Hourly Full Time Wage: $18.13 per hour Employment Benefits: NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you. Summary: The Facility Associate III primarily works in the processing/production area of the facility, handling a variety of donated goods &/or on the sales floor stocking shelves & providing customer service. Assists management in proper facility operation by performing assigned advance tasks & providing leadership to assigned store personnel. Must pass background check. Essential Duties and Responsibilities include the following: Must demonstrate willingness & ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, & departmental & organizational standards. Team Leader • Represent the company by providing excellent customer service. • Perform opening & closing procedures. • Ensure the quality & quantity of work performed by assigned employees in accordance with standards. • Train employees in a thorough, organized, & timely manner. • Assist Facility Managers, Assistant Managers, and Facility Leads in appraising employees. • Assist in the maintenance of facility records. • Responsible, as designated, for the facility's operation in the absence of Facility Management & Leads including but not limited to: directing the activities of facility personnel; ensuring that all sales transactions are rung & reported accurately; & ensure that donated goods are processed appropriately. Sorter/Pricer • Inspect, sort, grade, &/or assign prices or other actions needed to donated items. • Unload containers, sorting & grading items into appropriate bins by quality specifications. • Transport stock to & from workstations. Incidental Functions - A Facility Associate III may perform any or all of the following: Merchandise Stocker • Transport items to & from the sales floor. • Place items on shelves, in floor fixtures or on racks. • Face shelves, racks, &/or floor fixtures according to display standards. • Remove old items from display & place in totes or carts. • Assist at cash register wrapping or bagging merchandise. • Provide carry-out service. Tagger/Ticketer • Prepare items for sale by hanging clothing, cleaning items as needed and/or bagging items that need to be kept together. • Tag, mark &/or code items selected for sale according to designated prices & type of merchandise. • Tally amounts &/or prices of processed items. Cashier • Perform opening tasks, including cleaning glass cases, cleaning counters, straightening cash wrap (cashier work station), & stocking supplies for the cash wrap. • Perform register closing duties, including counting down register, & completing required cashier reconciliation. • Collect cash, check, or charge payments from customers & make change for cash. • Provide cash receipts to customers. • Pack customer purchase in bags or cartons. • Assist with customer service at adjacent workstations. • Remove clothes from dressing rooms & rehang them on racks. • Remove merchandise stock from sales floor to back room. • Answer telephone & provide announcements on paging system. • Perform other merchandise stocking duties. • Represent the company by providing excellent customer service. Donor Service Associate • Perform opening duties to work station. • Review donation area ensuring it is a clean & safe work area. • Accept donations from the public, transferring items to the appropriate container, tote, cart, or basket. • Assist in loading or unloading trucks, trailers, & waste receptacles. Breakout/Sort • Separate donations by type, not quality. • Identify & properly dispose of garbage. • Identify & process recyclable material. • Transport stock to &/or from workstation. Cleaner • Sweep &/or mop sales floor. • Clean windows & dust fixtures & shelves. • Clean & supply washrooms. • Empty garbage & recycling bins. • Police debris exterior to the building. Other duties as assigned.
Customer Service Trainee
Delta Dental of Michigan · Spokane, WA
Customer Service Trainee Candidates must reside in Michigan within a reasonable commuting distance of our Farmington Hills, MI office for team meetings, collaborative sessions, and training. Training will be hybrid. At Delta Dental of Michigan, Ohio, and Indiana we work to improveoral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Typical Assignments In a developing and learning capacity, the Trainee will perform the following typical assignments: • Researches inquiries by accessing the claims processing system and other informational sources • Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc. • Maintains related departmental records and files • Operates office equipment which may include a personal computer, calculator, copier, fax machine, etc. • Makes corrections to claims and eligibility • Enters new claims, eligibility and subscriber information into the mainframe • Reviews subscriber's coverage to determine type and level of benefits Minimum Requirements • Possess a high school diploma or equivalent • One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience • Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at Delta Dental or if previously held Customer Service Trainee, Customer Service Advisor or Customer Service Associate position) • Employees bidding the first shift must have the ability to begin work 8:25 a.m. or work until 6:30 p.m., Monday through Friday • Employees bidding the second shift must have the ability to begin work at 11:00 a.m. or work until 12:00 Midnight, Monday through Friday The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.