Customer Service Representative
Standard Heating Cooling and Plumbing · Abilene, TX
Job description(tap to read)
Midway Plumbing Customer Service Representative Midway Plumbing is looking for a Customer Service Representative (CSR) to be the voice of our company. If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to join a team that keeps things moving and customers taken care of quickly. As our CSR, you'll be the first point of contact—helping customers with their plumbing needs, and getting them scheduled fast, and making sure they feel confident they called the right place. What You'll Do • Answer incoming calls and get customers scheduled quickly • Assist customers with their plumbing service needs • Communicate clearly and professionally with customers and technicians • Handle a high call volume while staying organized and efficient • Enter and update customer information accurately • Prioritize calls, including urgent and emergency requests • Deliver a great experience on every call What We're Looking For • Previous CSR or call center experience at an HVAC or plumbing company • Strong communication and customer service skills • Ability to multitask and stay organized in a fast-paced environment • Comfortable following call scripts and processes (ServiceTitan knowledge a plus!) • Positive attitude and team-first mindset What We Offer • Competitive hourly pay • Consistent schedule • Medical, dental, and vision benefits • PTO and paid holidays • Supportive team environment Schedule: This is a part-time and in-office position. Monday- Friday | 9:00 am - 3:00 pm If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.
Delivery Driver - Be Your Own Boss
DoorDash · Abilene, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Delivery Driver - Work When you want
DoorDash · Abilene, TX
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Assembler
JTS · Abilene, TX
Essential Functions Summary: The Assembler position is essential in the aggregation of sheet metal control house building. They will assist with layout, measure, and marking dimensions and reference lines. The Assembler needs to be versatile andwilling and able to quickly learn a variety of skills. The Assembler works independently, quickly, and efficiently with little supervision. The individual we are looking for will be a team player and willing to help wherever there is need. Attributes: • Assemble sheet metal control house buildings. • Layout, measure, and mark dimensions and reference lines. • Maintain the production yard in a clean organized fashion. • Use relevant hand tools in various stages of assembly. • Work through a different number of tasks in various stages and areas of production. • Operate specialized equipment. • Work safely every day wearing proper PPE such as safety glasses an ear plugs. • Other job-related responsibilities as assigned. Required Knowledge/Experience: • High school diploma or equivalent (Required) • 1 – 2 years' experience in the field of manufacturing or assembly (preferred) • Welding and fabrication experience (desired) • Experience driving a forklift (desired) • Knowledge of proper use and care of hand and power tools • Must be able to work from 10' ladder • Knowledge of jobsite safety and ability to always ensure a safe workplace • Have reliable attendance, be respectful, and responsible at work. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Attributes Core Values: • Have Humanity: We treat every teammate, customer, and partner with respect. • Be Transparent: We communicate clearly and honestly — whether reporting progress, identifying defects, or raising improvement ideas. • Drive Innovation: We continuously seek smarter ways to assemble, test, and deliver our products. • Be Resilient: Assembly requires persistence and adaptability. • Always Reliable: Our customers depend on us for precision and consistency. We take pride in doing the job right the first time. • Grit: We bring determination and focus to every task. Working Conditions: Warehouse/Shop floor environment. May require occasional overtime to meet production deadlines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Customer Service Representative I (2796)
CaliforniaChoice · Abilene, TX
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.