ASTORIA GRANDE - 2ND PURSER

ISMIRA Agency Hiring 2ND PURSERS for ASTORIA GRANDE Cruise Ships ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece. Position Summary 2nd Purser assists the ChiefPurser, in cooperation with crew purser and documentation purser to ensure every last detail and company, divisional and ship performance objectives set forth by the company are met and/or exceeded by performing the following essential duties and responsibilities personally or through department heads. What Company Offers • Opportunity to travel to the ports of Turkey, Egypt and Greece • Free meals and accommodation • The ticket is at the expense of the employer • The contract is 6-7 months • The salary is paid in euros. A bonus system for rewarding employees, as well as tips • No visa required Requirements • Age 18+ • Recruitment is conducted from the following countries: Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan. • Fluency in Russian is mandatory • Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions) • A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required. • Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred. • Ten or more year progressive management experience in an upscale hotel or cruise ship of which three years as Crew Purser. • Strong communication, problem solving, decision making, and interpersonal skills. • Strong management skills in a multicultural and dynamic environment. • Demonstrated leadership capabilities. • Superior customer service, team building and conflict resolution skills. • Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, workforce planning and management, leadership techniques and production methods. • Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. • Knowledge of policies and practices involved in the human resources function. Ability to manage the international department heads in a positive and productive manner by motivating, developing and effectively managing crew members. • Ability to utilize and administer the company's disciplinary action process through coaching and counseling to improve performance. • Proficiency with Microsoft Office, IISII computer software. • Ability to work well under pressure and in a constantly challenging environment. Responsibilities • In accordance with the company's rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas. • Plans, organizes, supports, controls, the crew documents in accordance to the Company's policy. Accomplishes the targets set forth by the company through the management of subordinates. • Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company's standards. • Establishes and maintains effective documents to be provided on time to documentation purser and ensure on time clearance of the ship as per Ch. Purser instructions. • Continually controlling and monitoring crew passports and certs, deck and technical departments. Keeps the files updated and informing any pending issues that require cooperation or immediate attention such as expiration / renewal missing the Crew purser and Ch. Purser. • Implement the onboard crew matrix in the online system. • Assist the Crew Purser, 1st purser and Chief Purser in maintaining and updating the Purser/Accounting Operation Manual. • Ensures the security and safety of guests and staff through established emergency procedures. • Monitors and present future trends, practices and systems in order to identify areas for improvements. • Attends meetings, training activities, courses, safety training/ drills and all other work-related activities as required. • Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their seniors or management. 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