Customer Service Agent (FT & PT)

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Work To Support Our Mission of Making Purposeful Employment Possible in Central Iowa Being a part of the Goodwill of Central Iowa team gives you a lot to feel good about. Whether you are working in our retail stores, providing direct support and training to our participants, or continuing your career at headquarters in operations or administrative support, you are making a difference in your community.Learn how we are all working together to make purposeful employment possible for all central Iowans.Goodwill of Central Iowa is looking for a Retail Assistant Store Manager to manage donated-goods retail employees with our values of love, kindness, and respect.Full‑Time (40 hours/week)No retail holiday season! Shifts may be scheduled Monday - Saturday between the hours of 8 a.m. and 10 p.m. and Sundays from 11 a.m. to 6 p.m.This position requires a flexible schedule to manage any shift across the department and support business needs.Starting wage of $18.00‑$22.00/hour dependent on relevant years of experience.An additional $1.00/hour on Saturday and Sunday shifts worked!Monthly bonus eligibility based on achievement of department goals!Annual merit increase eligibility based on individual job performance.Career Development Pathways Could Look Like:Store Manager‑In‑Training – Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.Store Manager – Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.District Manager – Oversees multi‑unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.Assistant Director of Retail Operations – Oversees the retail department operations and leaders, championing service excellence, and achieving organizational targets to fund Goodwill's mission.Successful candidates have:6 months of management experience – softlines and hardlines experience preferredOutstanding communication skills for daily employee and customer interactionsA dedication to coaching, leading, and developing othersExceptional problem‑solving abilitiesFlexibility to work positively on a team within Goodwill of Central Iowa's values of treating others with love, kindness, & respectPosition Summary:Our Assistant Store Managers are responsible for managing, training, and coaching store employees. This position assists in managing the store to achieve KPI's (key performance indicators) goals, which are measured and recorded monthly, quarterly and annually with a goal of meeting or exceeding revenue targets to help fund GCI's (Goodwill of Central Iowa) mission of making purposeful employment possible for all. Assistant Store Managers provide excellent customer service to external and internal customers. This position will lead processes such as donation tracking, production and pricing of donated goods, cash balancing, team member performance coaching, safety, and training using various technology and systems.What you'll do here:Assist in managing the team and store processes effectively to meet sales and production goals monthly, quarterly and annually.Train and coach employees using various platforms including in‑person, online, and written processes.Effectively use technology such as Microsoft Office suite, Point of Sales system, Human Resources Information System, cash register operations system, camera system to communicate, monitor, and track store metrics.Analyze expenses, production, and sales to achieve revenue goals to support and fund Goodwill of Central Iowa's mission. Participate in monthly financial calls. Complete regular KPI reports, oversee employee timekeeping, and complete bi‑weekly payroll actions.Regularly provide work performance feedback to employees using GCI's values of love, kindness, and respect.Provide communication within the store through team meetings, one‑on‑one conversations, electronically, and by posting or distributing relevant written materials.Support the Mission department and activities through our round‑up program, promoting Mission activities and programs, supporting Mission goals and employees.Provide excellent customer service and respond effectively and promptly to customer needs.Assist in managing store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.Partner with Store Manager and Safety & Loss Control Specialist to monitor and manage safety processes, regular safety activities, and safety training.Regularly complete and submit reports, perform employee actions within the HRIS, monitor and update timekeeping and payroll data for team members, monitor employee training progress in the LMS, and assist employees in accessing their records and training within our systems.Monitor and assist in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.Perform other duties as assigned.What you'll need:Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.Ability to work independently and be flexible; adaptable to change.Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.Ability to perform basic math.Basic knowledge of Microsoft office suite including Word, Excel and Outlook.Ability to work under pressure, maintain accuracy and meet deadlines.Must be able to pass a criminal background check and dependent adult and child abuse background check.High school diploma or its equivalent or currently attending high school or GED classes. A minimum of four (4) years of any combination of military service, high school or related full‑time paid employment.A minimum of twelve (12) months of related full‑time paid employment, including at least six (6) months of supervisory experience, or a minimum of one year of full‑time employment at a Goodwill of Central Iowa retail store.Access to reliable transportation for regular participation in work and possess valid Iowa Driver's License, a good driving record, insurable, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.Able to obtain First Aid/CPR certification.Ability to carry, lift, push or pull up to 40 pounds regularly.Ability to tolerate variations in work environment temperature.Ability to be stationary or mobile for long periods of time.Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E‑Verify Participant.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Explore the Benefits of Working at Goodwill of Central IowaGreat benefit opportunities for both part‑time and full‑time employees include health benefits, PTO, 403B, Lifestyle Spending accounts, training and recognition programs and more. Learn more about our benefit opportunities when you work for Goodwill of Central Iowa.Goodwill of Central Iowa and our affiliates are affirmative action, equal opportunity employers (EOE/M/F/Vets/Disability) and E‑Verify participants.#J-18808-Ljbffr

What we offer: • Health, Dental, Vision and other benefits available after 60 days • DailyPay • 401k • Paid Training • Paid PTO • Referral program • Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides customer service to guests of hotel by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner. • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy. • Date stamps, sorts, and racks incoming mail, faxes and messages. • Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner. • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions. • Accurately checks out guests and communicates departures with housekeeping staff. • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures. • Makes, confirms and cancels reservations via telephone, computer and in writing. • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures. • Posts charges such as room, food, liquor, or telephone, to ledger. • Deposits guests' valuables in hotel safe or safe deposit box. • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained. • Maintains the cleanliness and organization of the hotel lobby and front desk area. KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.