Customer Service Representative

Customer Service Representative The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of the organization's products and services. This role requires strong collaboration with the Customer Service Manager and the Production team to ensure efficient communication and smooth operations. Responsibilities • Communicate with customers regularly for updates on in-progress jobs via phone or email. • Resolve customer inquiries related to jobs and quotes promptly. • Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction. • Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments. • Ensure quotes are processed efficiently and within defined timeframes. Essential Skills • Collaborate effectively with other departments and individuals within the organization. • Demonstrate strong computer skills, including proficiency in ERP systems (Quantum/Component Control) and Microsoft Office. • Ability to read, write, and follow verbal instructions in English, with basic math skills. • Build and maintain lasting relationships with customers, ensuring repeat business. • Exhibit excellent interpersonal, written, and verbal communication skills. • Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes. Additional Skills & Qualifications • Knowledge of general office clerical procedures. • Ability to regularly exercise sound judgment in decision-making. • High school diploma required; a college degree in a business-related field is preferred. Why Work Here? Join a team that values collaboration and continuous improvement. Benefit from a supportive work environment that encourages professional growth and customer satisfaction. Be part of an organization that prioritizes safety and employee well-being. Work Environment The role requires sitting or standing for extended periods, with frequent walking, bending, and reaching. Occasional squatting, lifting, carrying, pushing, or pulling up to 20 pounds may be necessary. The position involves repetitive hand movement, eye-hand coordination, and manual dexterity. Corrected vision and hearing to normal range are necessary. The work location is in Carrollton (Dallas), Texas, with no protective equipment required but potential exposure to materials as indicated on Material Safety Data Sheets. Job Type & Location This is a Contract to Hire position based out of Carrollton, TX. Pay and Benefits The pay range for this position is $28.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrollton, TX. Application Deadline This position is anticipated to close on Jul 29, 2026.

Drive with Via in Plano, TX and earn a $100 new driver promotion! Looking for flexible work with great earnings? Join Via as a Driver Partner and earn up to $20/hour while helping your community get around efficiently. Why partner with Via? • $100 new driver partner promotion* • Earn $20 per hour for WAV vehicles (net of expenses) and $18 per hour for non-WAV • Choose when you drive! Driver Partners are independent contractors who are self-employed and have the flexibility to choose when they provide service, with no minimum commitments • Rent a vehicle from our vehicle partner, and avoid wear and tear on your personal vehicle • Provide shared rides using an efficient routing system • 24/7 live support from real people To be eligible to operate on the Via platform in Plano, you must: • Have a valid drivers license • Are 25 years of age or older • Have more than 1 year of driving history • Have a personal auto insurance policy • Lease and drive a vehicle from a vehicle leasing partner • Pass a background check, including criminal and motor vehicle record checks (SSN needed) • Complete a pre-engagement drug test Any additional requirements for participating in this service will be communicated to prospective Driver Partners as necessary. *New driver partner promotion: To be eligible, you must complete at least 10 hours of driving on the Via platform within 30 days of completing your driver onboarding session. Time offline, including breaks, will not be included in this 10-hour minimum. This promotion may be revoked or altered at any time at Via's sole discretion, and these terms are subject to change at Via's sole discretion.

Deliver Driver/Shipping And Receiving Associate SafeTech USA is actively seeking a Deliver Driver/Shipping and Receiving Associate for our facility located in Carrollton, TX. This position requires an individual who is detail oriented with a strong work ethic. The successful candidate will not only be responsible for driving to customers 3 days a week (Tuesday, Thursday and Friday) and assisting with shipping and receiving duties, or other tasks as assigned. Duties And Responsibilities: • Responsible for all aspects of the logistics department, including driving to customer sites, shipping and receiving. • Work with management personnel to resolve any transportation issues or concerns. • Pack and unpack items properly to mitigate the possibility of damage. • Ship packages both domestically and internationally. • Obtain all required documentation for international shipments and ensure package is properly secured and labeled. • Complete required documentation for shipping Hazardous Materials. • Properly classify Hazmat items and ensure IATA documentation is present. • Safely package, secure and label items. • Verify items shipped and received against Customer Repair Orders (RO) and Company Purchase Orders (PO) information. • Perform tasks in accordance with, quality and regulatory requirements. Adhere to security and safety policies. • Basic to intermediate computer skills specifically using Microsoft Office Suite; ability to learn additional computer skills and software programs. • Ability to enter data accurately into databases. • Ability to use general office equipment such as fax, phone, copier, scanner, printers, etc. • Must be self-motivated. • Good eyesight and color vision, manual dexterity, and the ability to carry out complex, repetitive tasks quickly. • Must be able to lift 75-100lbs. • High school diploma or a general education degree (GED). • Minimum of 1 year experience working in shipping and receiving position. • Hazmat Certification preferred. • Ability to pass a drug and background screening. • US citizen or resident status. • Valid US driver's license. SafeTech USA is the nationwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market. SafeTech, founded in 1984, is part of the SK AeroSafety Group and operates across the USA through a network of regional support centers located in Los Angeles, Phoenix, Dallas, Houston, Atlanta, Indianapolis, Ridgeland SC (near Savannah, GA) and Miami, Florida. Over the years, SafeTech has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, to provide the most complete, accurate, cost effective and timely service available in the industry. SafeTech USA team members are eligible for medical insurance, life insurance, dental and vision insurance, paid holidays and vacation, company match to our 401K, and other cafeteria plan offerings. Additional employee perks program available, and the position has monthly bonus eligibility.

Mygrant Glass Company in Carrollton, TX is hiring a CMV (Non-CDL) Driver to deliver orders and assist with warehouse duties while providing excellent customer service. The role involves operating a delivery vehicle up to 26,000 pounds GVWR and helping at will call to ensure accuracy and timely fulfillment.The position requires a valid driver's license, a CMV DOT Medical Card, and 2+ years of driving or equivalent experience.#J-18808-Ljbffr