Customer Service I

Front Office Representative (67783)

United Digestive · Lake Mary, FL

Front Office Representative Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements. Category: Patient Facing - Non-Clinical Description General Summary of Duties: Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit. Reports To: Clinic or Practice Manager Responsibilities: Duties include but are not limited to: • Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed • Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary • Collects co-payments and outstanding balances • Manages patient monies collected and closes batches at end of day • Provides necessary release and HIPAA forms to patient for completion and signature • Informs clinical staff or other appropriate parties of patient arrivals • Generates fee tickets when patients arrive and assembles patient charts for next day visits • Ensures patient referrals are obtained as required by managed care plans • Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area • Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager • Meets or exceeds quality and productivity standards as set by the Practice Manager • Answers emails and voicemails and returns patient calls in a timely and efficient manner • Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information • Participates in staff meetings as directed by the Practice Manager • Participates in marketing activities as directed by the Practice Manager • Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager • Any other duties and/or special projects as assigned Required Education, Skills, and Experience: High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications. Additional Skills and Experience: Front Desk Representative must be able to: • Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect • Displays a professional outgoing warm and helpful attitude • Possesses compassion for dealing with people who are ill and need help • Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager • Work under pressure; assess, respond, and communicate issues in a timely manner • Communicate clearly with patients and coworkers through the telephone, email, and in-person • Interpret and apply clinical and non-clinical policies and procedures Physical/Mental/Environmental Demands: Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate. Drug Free Workplace: United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening. Equal Opportunity Employer: United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.

Night Auditor

Marriott · Lake Mary, FL

Night Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day's transactions, andprepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly. • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts. • You will report to the Front Office Manager or Director of Finance/Controller. • A career as a night auditor can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a position in hotel accounting or finance. Education & Experience Hotel experience is always a plus! Applicants should have: • A high school diploma, a GED, or one year of hotel experience • Previous experience in a similar or related position • A combination of education and experience What You'll Need to Succeed • Eligible to work in the United States • Ability to read, write, and communicate effectively in English • Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed • A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio • Flexible scheduling • Access up to 40% of your earned wages before payday with PayActive • Paid Time Off (PTO) and Paid Holidays • Full healthcare benefits: medical, dental, and vision • 401(k) with guaranteed 4% match and no vesting period • Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Guest Services Representative at Lake Mary Hospital

Orlando Health · Lake Mary, FL

Position Summary Department: LMH Guest Services Status: Full-Time Biweekly schedule: Sunday 3p-9p Tuesday 5:30a-6p Friday 11a-9:30p Saturday 7a-5:30p Sunday 3p-9p Wednesday 5:30a-6p Friday 11a-9:30p Saturday 7a-5:30p Title: Guest Services Representative Orlando Health Lake Mary Hospital Orlando Health Lake Mary Hospital represents Orlando Health's continued commitment to the Seminole County community, which we have proudly served for 40 years. As a comprehensive acute care facility, the hospital offers a full scope of medical and surgical services, including cardiovascular, general surgery, orthopedics, and women's services with labor and delivery, alongside a future NICU. Opening with 124 beds, the 455,000 square foot hospital will be able to expand to up to 240 beds. State-of-the-art facilities include operating rooms, catheterization labs, interventional radiology, a vascular lab, an ICU and a full-service emergency department. For labor and delivery, the hospital features six private suites thoughtfully designed to make you feel at home while providing exceptional medical care. Each suite includes a hydrotherapy tub for laboring, shower, recliner, adjustable bed with a squat bar, wireless and waterproof heart rate monitors for mom and baby, a smart board that integrates patient and nurse information from Epic, WiFi, and televisions. These modern amenities ensure a comfortable and supportive environment for every patient. Features include: • Center for Women and Babies • Six state-of-the-art operating rooms • Three catheterization labs with a dedicated interventional radiology and vascular lab • Comprehensive cardiovascular care • 16 ICU beds • Observation unit • Imaging • Lab • Orlando Health Scripts pharmacy • Dining and café • Chapel Top Reasons to Choose Orlando Health - Lake Mary Hospital: • BEST Place to Work for 6 years! • As a new hospital, Orlando Health Lake Mary offers unique opportunities for career advancement, leadership roles, and professional development. • Benefits Package that begins on day one (Full-Time & Part-Time only). • Flexible Schedules • Tuition Reimbursement up to $5,000 a year. Position Summary: Provides directions to guests/team members within the hospital system, and the Responsibilities Essential Functions • Escorts guests to their in-hospital destinations as needed. • Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person. • Provides information to all hospital team members. • Responds to needs of guests/team members either on the phone or in person. • Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs. • Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health. • Assists Social Service with transportation and hotel or flight arrangements for patients and their families. • Displays a caring attitude as well as sensitivity to the needs/concerns of customers. • Presents a professional image in dress, hygiene and communications skills. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures.¿ Other Related Functions • Attends in services/meetings as required. • Completes all mandatory education. • Assume the responsibility for professional growth and development • Other duties as assigned. Qualifications Education/Training • High School diploma or equivalent. Licensure/Certification • None. Experience • Two (2) years of experience in a customer service setting.

Home Health Nursing, LPN/LVN - PPV As a CenterWell Home Health nurse, reporting to the Clinical Manager, you will provide personalized, one-on-one care that helps patients regain independence in the comfort of their homes. Working with a dedicated team of physicians and clinicians, you'll manage care plans that support recovery and help patients get back to the life they love. Location: Longwood and Surrounding Areas As a Home Health LPN, you will: • Provide skilled nursing care to patients, working onsite in their homes, under the direction of an RN. • Implement individualized care plans in collaboration with the patient, family, and healthcare team. • Educate patients and their families on disease management, treatment options, and self-care techniques. • Maintain accurate records of patient care, including documentation of patient visit, interventions, and outcomes. • Maintain contact with patients, physicians, clinical manager(s), and other members of the healthcare team promptly regarding patient or family needs and status changes. Participate in care coordination activities and discharge planning. Required Qualifications: • Current nursing license in the practicing state • Valid drivers license, auto insurance and reliable transportation • Current CPR certification • Two years experience as an LPN/LVN in a clinical setting Preferred Qualifications: • Nursing experience in a Home Health or Hospice setting Pay Range $33.00 - $47.00 pay per visit/unit $53,000 - $73,000 per year base pay Additional Information TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement: This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Scheduled Weekly Hours: 40 Pay Range: $53,000 - $73,000 per year Referral Bonus Information: Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met. About us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.