Front Desk Agent
Guest Services · Kissimmee, FL
Job description(tap to read)
Front Desk Agent Compensation Amount: 16.00 USD Hourly Job Summary The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. Job Description Essential Functions • Provide administrative, reception and program support to management and staff. • Manage phone activity including providing general knowledge to callers. • Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. • Register and assign rooms to guests. • Provide quotes for room rates and up-sell the guest when possible. • Assist in coordinating the Front Desk and the Housekeeping Department. • Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio. • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. • Responds to guest inquiries. • Resolves guest complaints within scope of authority, otherwise refer the matter to the management. • Maintain awareness of safety issues, and report them immediately to your manager. Skill and Knowledge Requirements Include • High School Diploma preferred. Minimum of at least 16 years of age. • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. • Computer proficiency. • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. • Ability to arrange and coordinate schedules for reservations. • Excellent interpersonal, administrative, telephone and other communications skills. Physical and Mental Requirements • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. • Ability to stand for the entire work day and to climb steps regularly. • Ability to sit at a desk and monitor phones for extended amounts of time. • Ability to withstand temperatures in indoor and outdoor environments. • Reading and writing work-related documents in English. • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. • Constantly communicates and receives verbal communication with other employees in a fast-paced environment. • Physical presence at the job site is essential to perform job duties. Equipment Used • Typical office equipment (computers, phone system, fax, copiers, scanners, among others). • Reservations system. POS system. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores. Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Our Commitment to Diversity, Equity, & Inclusion: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
Loss Prevention Officer
Marriott · Kissimmee, FL
Job Description POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Now Hiring: Front Desk Associate | Join Our Resort Team at Grand Lakes LOVO Resort! Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our guests, you'll play a vital role in creating a warm and welcoming atmosphere while helping ensure smooth front desk operations. Location: 7770 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747 Pay Rate: $15/hr What You'll Do: • Greet every guest with a smile and provide outstanding customer service from check-in to check-out • Answer guest inquiries and resolve issues quickly and professionally • Manage room assignments, reservations, and billing with accuracy • Process payments and handle cash transactions confidently • Review reservations and prepare for daily arrivals • Maintain front desk procedures, including key control and registration audits • Ensure confidentiality and security protocols are followed • Collaborate with the team to keep operations running smoothly • Take initiative and support various tasks as needed What We're Looking For: • A friendly, dependable, and customer-focused personality • Strong communication and multitasking skills • Basic math skills and comfort handling payments • Ability to stay organized in a busy environment • Tech-savvy with a willingness to learn new systems • Detail-oriented and trustworthy with guest information • Previous hospitality or customer service experience is a plus • Flexibility to work weekends and holidays as needed Why Join Us? Work in a welcoming, team-oriented resort environment Opportunities to grow within hospitality and resort operations Be part of creating memorable experiences for our guests every day Ready to bring your positive energy and customer service skills to our team? Apply today and start your next adventure with us!
Front Desk Specialist
Holiday Inn · Kissimmee, FL
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. The Guest Services/Front Desk Specialist will be responsible for delivering a positive first and lasting impression by supporting check-in and check-out processes, responding to guest needs, coordinating with various departments, and ensuring a seamless vacation experience. This role requires strong communication, administrative, computer, and problem-solving skills, along with a commitment to creating memorable guest experiences with a sense of fun and family. COMPANY BENEFITS • Matching 401K • Growth & Developmental Opportunities • Comprehensive Medical, Dental & Vision Benefits • Paid Time Off • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program • Tuition Reimbursement & Continuing Education Courses • Outstanding Company Culture ESSENTIAL DUTIES AND TASKS • Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to inventory management, folio, collection of payments, issuing villa keys, collecting personal guests' information while ensuring safety and security. • Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations, getting the owner or guest(s) closer to a solution. • Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations. • Accurately collecting and reporting/data entry of all guests' experiences through various software platforms used daily and as needed by various department leaders and executives. EDUCATION and/or EXPERIENCE • High School Diploma or GED equivalent or an equivalent combination of training, education and experience • Previous experience working in a Front Office environment or customer service environment preferred QUALIFICATIONS • Must have excellent customer service and communication skills • Familiar with Microsoft, Excel and Outlook • Bilingual a plus but not necessary • Strong problem-solving skills • Ability to make empowered decisions within department guidelines • Ability to handle escalated challenges with limited hands on support from a leader • Supports in-house marketing • Proactively maintains brand promise and guest experience • Promotes and maintains a safe work environment • Ability to engage with guests for long periods of time • Ability to rotate within the areas of Guest Services, ready to perform • Ability to receive constructive feedback • Consistently providing service to external and internal guests that meet/exceed our values and culture This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. #ZRHMS01 #INDR03 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Front Desk
Mindful Behavioral Healthcare · Kissimmee, FL
Job Purpose: Helps patients and providers by providing clinical information, services and assistance. Serves patients by greeting and helping them in a professional and courteous manner; scheduling appointments; maintaining records and accounts. Front Desk Coordinators must interact smoothly with the back-office personnel as well. Job Duties: • Verifies patient information by interviewing patient; recording medical history, and confirming purpose of visit. • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential. • Counsels patients by transmitting physician's orders and questions about treatment and medication instructions. • Reviews, completes and submits refill requests. • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations. • Keeps supplies and medications ready by inventorying stock. • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements. • Administer Mental Health Status • Administer Mental Health Questionnaire • Promptly capture accurate and detailed documentation of the patient's encounter. • Input gathered data into the electronic health record following the instructions of the healthcare provider. • Assist the provider in navigating the electronic health record. • Assist in responding to various messages as directed and instructed by the provider. • The Medical Assistant is NOT permitted to make independent decisions. • The Medical Assistant cannot develop or provider treatment plans, orders, or send prescriptions. • Please refer to Patient Care Coordinator and Medical Scribe job description for further clarification on your job responsibilities • Greet patients and visitors in a courteous and friendly manner, in person or on the telephone; answering or referring inquiries. • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person. • Keeps patient appointments on schedule by notifying provider of patient's arrival. • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining organized the reception and waiting area at all times. • Protects patients' rights by maintaining confidentiality of personal and financial information. • Ensures availability of treatment information by filing and retrieving patient records. • Maintains patient accounts by obtaining, recording, and updating personal and financial information. • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. • Maintains operations by following policies and procedures; reporting needed changes. • Contributes to team effort by accomplishing related results as needed. Job Type: Full-time Benefits: • 401(k) • 401(k) matching • Dental Insurance • Disability insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Paid training • Vision insurance Schedule: • 8-hour shift • Monday to Friday Experience: • Front Desk/Medical Assistant: 5 years (Preferred) • Customer service: 1 year (Preferred) Work Location: In person