Intake Clerk
Hinshaw & Culbertson · Des Moines, IA
Job description(tap to read)
Position Summary The Intake Clerk will support the Practice Services department and aid increased workflow. Responsibilities will also encompass submitting preliminary conflicts search and new matter requests relating to the activities of the Firm's attorneys and lateral candidates, maintaining database integrity, and supporting special projects. Duties and Responsibilities • Provide administrative support to the Practice Support department to maintain the integrity of the Firm's conflicts database. • Effectively submit preliminary conflicts searches and new matter requests in the new business intake workflow system. • Maintain clear and professional communication with clients, attorneys, and other staff members to facilitate a smooth intake process. • Participate in cross-training within the intake team to ensure comprehensive knowledge of all intake procedures. Provide coverage for team members during absences or high-volume periods to maintain consistent service levels. • Accurately input client matter information and case details into the firm's case management system, ensuring data integrity and confidentiality as required. • Stay current with best industry practices and new developments in the area of conflicts of interest and risk management. Participate in continuing education, research, networking, and professional and industry organizations to advance competencies. • Assist with billing and time entry projects. • Participate in special projects. • Assume any other duties as assigned. Minimum Job Qualifications • Excellent analytical skills. Ability to draw accurate conclusions from complex sets of information. • Advanced internet skills, and exceptional attention to detail. • Previous experience in a law firm, professional services or consulting firm in processing new business and/or conflicts of interest is strongly desired. • Excellent interpersonal, written and verbal communication skills. Ability to work with personnel at all levels. • Excellent professional work ethic, initiative and customer service. • Experience with CMS/Aderant and Intapp Open Enterprise. • Proficiency in Microsoft Office programs. • Ability to work with tight deadlines and to provide off hours (evenings, weekends and holiday) to support projects and escalated issues, as needed. This job description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required for this job classification. As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.
Remote Position in Boston, MA Explore opportunities with Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. We offer 4 weeks of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: • Screens all incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members • Courteous, friendly, problem solver with customer service, patient focused communication • Resolves issues in areas involving patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients as appropriate • Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary • Resolves patient issues and ensures satisfaction. May refer difficult or highly complex phone calls and issues to higher level staff • Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands all documents and processes • Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance • Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies • Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the patients • Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) • Participates in problem solving activities, focusing on productivity and quality. Works with supervisors to ensure continuous improvement of the department • Participates in special projects and ongoing programs unique to the department You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1+ years of customer service experience • Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience • Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms. • Proficient in Microsoft Outlook, Microsoft Teams, Microsoft Word, and Microsoft Excel for communication, scheduling coordination, reporting, and internal collaboration. • Ability to work full time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of Sunday, 7:30 am to 4:00 pm; Monday - Thursday 8:00 am - 4:30 pm. Preferred Qualifications: • 1+ years of experience working in a clinical setting • Working knowledge of patient related documents Telecommuting Requirements: • Reside within commutable distance to the office at 147 Milk St., Boston, MA 2109 • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: • Good time management skills • Well organized • Ability to problem solve • Ability to multi-task • Strong communication skills • Strong attention to detail *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Food Service Associate
Trinity Health · Des Moines, IA
Employment Type: Full time Shift: Rotating Shift Description: POSITION PURPOSE Requisitions supplies and replenishes inventory. Hot and cold food production for retail services. Maintainssanitary and organized environment. Practices and abides by food codes and applicable regulatory and accrediting agency requirements to provide safe food to our customers. Serves customers in a professional manner with great customer service. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Hot and cold food production for retail sales. Sliced fruit, vegetables, desserts, meats for retail production and sales. Sets up for café sales- stock food and paper products. Checks food temperatures frequently throughout shift. Documents temperatures on applicable forms. Notifies Supervisor immediately of any food out of compliance. Monitors temperature of freezers, refrigeration, dishwasher and heating units throughout shift. Documents temperatures on appropriate forms. Notifies Supervisor immediately of any food out of compliance. Maintain refrigeration units in clean orderly condition, compliant with food codes and regulatory agencies. Requisitions, transports and replenishes foods and supplies to replenish the inventory in the café. Inspects items for integrity. Rotates stock, disposes of outdated products or less than optimum quality or correct temperature. Properly wraps, labels, dates food items. Portions and packages cold food items; stocks and cleans refrigerated display cases inside and out. Makes coffee, juice and smoothies; replenishes and cleans beverage-dispensing machines and areas. Maintains a clean and sanitary work area, the café serving and seating area, and equipment. Pushes food carts, racks and dish bins. May cook at the grill, fryer, or sandwich grill. Deep cleans refrigerators, counter tops and cupboards, tile, and entire café serving and seating areas including microwaves, tables, chairs and tray return. Cleans and sanitizes utensils and equipment. Maintains signage daily. Uses standardized and non-standardized recipes and ingredients to prepare, create, and process foods. Assists in other areas as requested. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma or GED preferred. Knowledge of several subjects in order to prepare reports, perform calculations and/or deal effectively with other people. Ability to read and write. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday) CONSTANT: • Standing: Particularly forsustainedperiod of time. • Walking: Moving about on foot toaccomplishtasks, particularly for long distances. • Talking: Expressing or exchanging ideasby means ofthe spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly. • Hearing: Perceiving the nature of sounds atnormalrange. Ability to receive detailed information through oral communication. • Lifting: Raising trays of portioned menu items or pans of food at heights from 4" to 61" above floor level to place in display cases or on steam tables and lift milk and juice cases to 2. • Repetitive motions: Substantial movements (motions) of the wrists,handsand/or fingers to move food objects, dishes, utensils to procedural positions. • 3" to 48" above floor level to fill display cases. • Reaching: Extending hand(s) and arm(s) in any direction. FREQUENT: • Pushing: Using upper extremities to press against food carts,racksand bins with steady forcein order tothrust forward,downwardor outward. • Pulling: Using upper extremities to exert forcein order todraw, drag, haul or tug objects in a sustained motion such as carts,racksand dish bins. • Grasping: Applying pressure to scoops, spoons, dishes with fingers and palms to move object from position to position. • Climbing: Stepping up onto and standing on stools to reach overhead to make coffee. • Stooping: Bending body downward and forward by bending spine at the waist • Crouching: Bending the body downward and forward by bendingthe legand spine to obtain objects or clean lower areas. PHYSICAL DEMAND REQUIREMENTS: • Medium work: Exerting up to 40 pounds maximum infrequently and/or up to 25 poundsfrequentlyto lift or move objects about and requiring prolonged walking/standing. VISUAL ACUITY REQUIREMENTS: • Reading menus and recipes. • Calculating amounts of food and suppliestorequisition. • Using proper measuring tools forportioncontrol INTELLECTUAL/EMOTIONAL REQUIREMENTS: • Adaptability toperformingrepetitive work or toperformingcontinuously the same work, according to set procedures,sequenceor pace. • Adaptability toperformingunder stress when confronted with emergency, critical or unusual situations, or situations in which working speed and sustained attention are important aspects of the job. • Adaptability toperforminga variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. • Adaptability todealingwith people beyond giving and receiving instructions. • Ability tomaintainboth a high standard of courtesy and cooperation in dealing with co-workers, patients, and visitors and satisfactory job performance despite the stress of a hospital work environment. • Must be able to set andorganize one'sown workpriorities andadapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. • Mustpossessthe ability tocomply withTrinity Health policies and procedures. • Must be able to travel to the various Trinity Health sites as needed. WORKING CONDITIONS: • The worker is subject to noise. There is sufficient noise at times to cause the worker to raise voicein order tobe heard above the ambient noise level. • The worker is subject to food spills and wet spots on floor surfaces. • The worker is subjectto insideenvironmental conditions: protection from weather conditions but not necessarily from temperature changes. • The worker is subject to cleaning products such as vinegar, detergent,bleachand household cleaners. • The worker is subject to steam from steam table, hot oil from fryer, hotwater from coffee urns. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran
Substitute Library Clerk
SOUTHEAST POLK COMMUNITY SCHOOL DISTRICT · Des Moines, IA
Substitute Library Clerk To assist the teacher librarian and building principal in the maintenance of the library collection and in the operations of the library/media center, providing assistance to students and teachers. Maintain library collection at direction of teacher librarian. Assist students in finding appropriate materials. Assist teaching staff in securing appropriate reference materials. Under the direction of the teacher librarian, assist students in use of the media center. Keep abreast of children's literature materials in consultation with teaching staff. Assist teaching staff in securing AV equipment and materials. Provide minor maintenance on AV equipment. Maintain library area as a functional teaching center. Maintain library inventory. Recommend additions or deletions to the library collection. Library instruction within units of study. Provide an appropriate role model for the students. Maintain confidentiality on sensitive information. Other duties as assigned. Must be capable of standing throughout the work day. Must present appropriate appearance and personal cleanliness suited to working in close proximity to school age children and adults. Must be able to work with interruptions during a work shift. Must be capable of working with students with different personalities, capabilities, and physical and mental limitations. Must have physical dexterity in limbs and digits necessary to physically interact with children in a school setting.