Night Auditor
Marriott · West Des Moines, IA
Job description(tap to read)
Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continuesto demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Residence Inn West Des Moines 160 South Jordan Creek Parkway West Des Moines, IA 50266 Overview Saturday and Sunday overnight. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be willing to cross train in other accounting or hotel-related areas. • Must be able to prioritize job functions in order to meet deadlines. • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). • Audit and reconcile financial and statistical reports. • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. • Prepare and distribute month-end reports. • Audit and reconcile all Front Desk and Food & Beverage Cashier's work. • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. • Prioritize job functions in order to meet deadlines. • Ensure accuracy of all numbers reported including statistics. • Input and update financial information into corporate communications network. • Perform daily, weekly, monthly and annual data processing system functions as required. • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. • Ensure overall guest satisfaction. • Respond to governmental inquiries upon receipt. • Handle guest requests Qualifications • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. • Guest Service Experience preferred. • Computer knowledge/skills required. • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late/Overnight shift • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.
Grocery Delivery Driver
DoorDash · West Des Moines, IA
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th
Sales Associate (Part-Time) - Jordan Creek
ALO · West Des Moines, IA
WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Role Objective The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence. Key Job Responsibilities • Impacts the business and store environment in a positive manner aligning with store leadership and company goals. • Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency • Ensure engagement with customers and provide a friendly and easy to shop environment • Continue to build the client relationship daily with our customers • In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed • Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor • Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details • Leverages company tools, incentives, and strategies to support meeting store goals • Resolve client needs quickly & effectively ensuring customer satisfaction • Educates guests and staff on our product, community and culture • Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership • Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence • Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures • Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales Associate Qualifications • Preferred 1+ years prior work experience in a client-centric, sales environment • Passion for customer service and delivering exceptional experiences • Aligns with and embodies ALO's Guiding Principles • Self-motivated with a desire to achieve results and excel individually, and as a team • Requires constant movement in and around all areas of store • Ability to lift, push, carry or otherwise move up to 50 pounds • Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder • Ability to stand and move for an entire shift Sales Associate Schedule Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. JUST SOME OF THE PERKS • Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors • Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) • Monthly Store Incentives • Clothing Allowance • Free yoga classes at any of our Sanctuaries (select cities) #LI-JJ1 #LI-2 #li-onsite For CA residents, Job Applicant Privacy Policy HERE.
Host/Hostess
Famous Dave's · West Des Moines, IA
Role Description: We are looking for passionate Hosts who create a positive impression to every guest that walks in our restaurants! Responsibilities: • You love a job where you can interact with people and make their day • Teamwork is important to you. You are enthusiastic and upbeat • A great host can work quickly, multi-task and communicate well with others • You will be a great addition to an amazing work environment because you love to work on your feet and you realize that small things make all the difference Qualifications: • Ability to amaze guests with your exceptional hospitality skills • Demonstrated Time Management excellence Receive pay that grows along with countless career growth opportunities. Come join our team!
Front Desk Agent
Arbor Lodging Management · West Des Moines, IA
Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: • Greet and check-in guests in a friendly manner • Assist in taking reservations, pre-registrations, and room blocking • Assist large groups upon arrival • Assist guests in finding dining, shopping, and other "hidden gems" nearby • Be the first to handle and resolve guest issues • Process payments according to procedure • Upsell additional facilities and services • Performs all check-out tasks • Ensure all cash, checks, and credit card balances at the end of each shift • Answer questions and address guest needs and requests • Communicate internally with other departments when necessary to resolve a guest concern or request • Additional tasks may be assigned at any given time Qualifications: • High school Diploma or equivalent • Credit Card handling experience preferred • Hotel Front Desk experience preferred • Experience with hotel reservations software preferred • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction • Positive, upbeat demeanor • Excellent written and verbal communication and organizational skills • Team-oriented • Ability to stand for 8 hours at a time • Ability to lift 20 lbs. on occasion Benefits: • Competitive salary • Annual review with increase potential • 401k program with company match • Medical, Dental, and Vision insurance available to eligible employees • Wellness benefits available to eligible employees Arbor's Guiding Principles: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. • Lead with Heart - Be kind, passionate and hospitable. • Be Accountable - Take ownership and deliver results. • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.