Customer Service Representative

Night Auditor

Marriott · West Des Moines, IA

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continuesto demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Residence Inn West Des Moines 160 South Jordan Creek Parkway West Des Moines, IA 50266 Overview Saturday and Sunday overnight. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be willing to cross train in other accounting or hotel-related areas. • Must be able to prioritize job functions in order to meet deadlines. • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). • Audit and reconcile financial and statistical reports. • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. • Prepare and distribute month-end reports. • Audit and reconcile all Front Desk and Food & Beverage Cashier's work. • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. • Prioritize job functions in order to meet deadlines. • Ensure accuracy of all numbers reported including statistics. • Input and update financial information into corporate communications network. • Perform daily, weekly, monthly and annual data processing system functions as required. • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. • Ensure overall guest satisfaction. • Respond to governmental inquiries upon receipt. • Handle guest requests Qualifications • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. • Guest Service Experience preferred. • Computer knowledge/skills required. • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late/Overnight shift • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.

Chick-fil-A Back of House Team Member Opportunity At Chick-fil-A, the role of a back of house team member is more than just a job; it's an opportunity. In addition to working directly for an independent owner/operator, back of house team members gain life experience that goes far beyondserving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone who serves each day and ensuring that all guests receive the Chick-fil-A exclusive service and food. Type of position: • Full-time and part-time Our benefits include: • A fun work environment where you can positively influence others • Flexible schedule (and closed on Sundays) • Learning firsthand from an experienced operator and restaurant leaders • Intentional growth and development to help you reach your career goals • Scholarship opportunities • Competitive salary Responsibilities of back of house team members: • Prepare, cook, assemble, and present food safely, quickly, and efficiently, meeting Chick-fil-A standards • Know the duties of all kitchen stations, including fries, breading, assembly, prep, and food preparation • Replenish kitchen inventory as needed • Keep the kitchen tidy, clean, and orderly at all times • Stay up to date with new products launched by Chick-fil-A • Work safely around kitchen equipment and report any maintenance issues to management • Maintain personal knowledge by completing internal training and staying updated on any changes • Complete all assigned opening or closing tasks • Adhere to Chick-fil-A rules and dress code at all times • Other duties as assigned Requirements and qualifications: • Consistent and reliable • Cheerful and positive attitude • Loves to serve and help others • Customer service oriented • Strong interpersonal skills • Detail oriented • Able to multitask • Works well independently and in a team environment • Willing and able to work flexible hours • Ability to lift and carry XX-XX pounds regularly • Ability to stand for long periods of time Most Chick-fil-A® restaurants are operated by independent franchise business owners who make all their own employment decisions and are responsible for their own content and policies.

Front Desk Agent

Arbor Lodging Management · West Des Moines, IA

Front Desk Agent Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: • Greet and check-in guests in a friendly manner • Assist in taking reservations, pre-registrations, and room blocking • Assist large groups upon arrival • Assist guests in finding dining, shopping, and other "hidden gems" nearby • Be the first to handle and resolve guest issues • Process payments according to procedure • Upsell additional facilities and services • Performs all check-out tasks • Ensure all cash, checks, and credit card balances at the end of each shift • Answer questions and address guest needs and requests • Communicate internally with other departments when necessary to resolve a guest concern or request • Additional tasks may be assigned at any given time Qualifications: • High school Diploma or equivalent • Credit Card handling experience preferred • Hotel Front Desk experience preferred • Experience with hotel reservations software preferred • Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction • Positive, upbeat demeanor • Excellent written and verbal communication and organizational skills • Team-oriented • Ability to stand for 8 hours at a time • Ability to lift 20 lbs. on occasion Benefits: • Competitive salary • Annual review with increase potential • 401k program with company match • Medical, Dental, and Vision insurance available to eligible employees • Wellness benefits available to eligible employees Arbor's Guiding Principles: • Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. • Lead with Heart - Be kind, passionate and hospitable. • Be Accountable - Take ownership and deliver results. • Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. • Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SEASONAL JOBS Seasonal Specialty Sales Roles: A sales force of specialized consultants who provide tailored suggestions and solutions through active selling and compelling visual merchandising presentations that inspire guests and build the basket. Seasonal Service & Engagement: Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Seasonal General Merchandise & Food Sales: Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. At Target we believe our team members have meaningful experiences that help them build and develop skills for a career. These roles can provide you with the: • Knowledge of guest service fundamentals and experience supporting a guest first culture across the store • Experience in retail business fundamentals: department sales trends, inventory management, and process efficiency and improvement • Experience executing daily/weekly workload to support business priorities and deliver on sales goals WHAT WE ARE LOOKING FOR We might be a great match if: • Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests • Providing service to our guests that makes them say I LOVE TARGET! excites you. Thats why we love working at Target • Stocking, Setting and Selling Target products sounds like your thing Thats the core of what we do. • You arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know. But there are a few skills you should have from the get-go: • Welcoming and helpful attitude toward guests and other team members • Learn and adapt to current technology needs • Work both independently and with a team • Resolve guest questions quickly on the spot • Attention to detail and follow multi-step processes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: • Accurately handle cash register operations • Climb up and down ladders • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds • Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary Roles Include: • Seasonal Guest Advocate • Seasonal General Merchandise Expert • Seasonal Fulfillment Expert • Seasonal Style Consultant • Seasonal Inbound Expert • Seasonal Food & Beverage Expert • Seasonal Tech Consultant Find competitive benefits from financial and education to well-being and beyond at Benefits Eligibility Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.?? Application deadline is : 11/06/2026