Customer Service Representative **WEEKENDS ONLY** 7am -1pm 1pm -7pm

We have a fantastic opportunity for a dental office Front Desk Coordinator with Des Moines Pediatric Dental Center! This position's primary responsibility is to handle all front office functions for the practice. The Front Desk Coordinator must ensure that patients, parents and/or guardians are the number one priority. Schedule: Mon - Wed 7a - 530p, Thur - Fri 9a - 5p Education and Experience: • Minimum high school diploma, or equivalent. • Experience working in a professional, medical, or dental environment with direct customer service is desired. Specific Skills: • Strong interpersonal and relationship building skills; must be able to establish and maintain positive working relationships. • Ability to travel between multiple locations. • Customer service oriented and able to communicate with a pleasant demeanor at all times. • Effective written and verbal communication with all staff and management. • Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner. • Strong PC skills and ability to learn and successfully use new programs as required. Benefits: • Paid Time Off • Paid Holidays • Medical, Dental and Vision benefits • Health Savings Account, Flex Spending • 401K • Short and Long Term Disability Insurance • Life Insurance • Opportunities for Community Giving Back

Patient Scheduling Coordinator

UnityPoint Health · West Des Moines, IA

Overview The Patient Scheduling Coordinator is responsible for managing complex patient scheduling, including multiservice appointments, diagnostic tests, and surgeries, ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage, secures prior authorizations, and updates patient data in the Electronic Medical Record (EMR) system, ensuring accuracy and compliance. The role also coordinates with clinic staff, mentors junior staff, and contributes to process improvements to optimize patient scheduling and access. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:     • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities • Manages complex scheduling and/or rescheduling of patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and other related appointments between multiple providers, ensuring compliance with scheduling protocols and regulatory requirements. • Greets patients upon arrival, checks them in, assists with required forms, and resolves conflicts by prioritizing high-priority cases to ensure timely patient access. • Coordinates multi-service appointments and manages phone calls to optimize patient access and efficiently schedule procedures. • Facilitates coordination with clinic staff and patients to ensure precise and timely scheduling, including securing necessary pre-certifications, insurance information, and financial data. • Delivers appointment details, procedure instructions, and pre-visit requirements to patients, addressing scheduling concerns and ensuring full understanding of the process. • Confirms insurance coverage and secures prior authorizations for scheduled procedures, ensuring patients are fully informed of insurance details. Coordinates interpreter services and special accommodations for patients as necessary, ensuring comprehensive care coordination. • Updates patient scheduling information into the Electronic Medical Record (EMR) system, verifying accuracy of patient demographics, insurance, and procedure data, and evaluating patient records to determine if outside documents are required. • Performs audits of patient records to ensure compliance with organizational policies, privacy laws including Health Insurance Portability and Accountability Act (HIPAA), and industry standards, safeguarding the confidentiality and security of sensitive health information. • Organizes and maintains department records, ensuring compliance with regulatory standards. • Prepares and distributes patient outcome reports, ensuring timely follow-ups and consistent communication with patients and providers. • Provides mentorship and guidance to junior staff, offering support and expertise in optimizing scheduling workflows. • Contributes to process improvement initiatives, helping identify opportunities for more efficient patient scheduling and access. Qualifications Education: • High School Diploma or equivalent required. • Associate's degree in Business Administration, Healthcare, or other related field preferred. Experience: • Three (3) years of customer service OR healthcare related experience required. • Three (3) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred. License(s)/Certification(s): • None.

Retail Sales Associate - Jordan Creek TC

Gap · West Des Moines, IA

Retail Sales Associate - Jordan Creek TC Part time 6805 Mills Civic Pkwy, Suite #130, West Des Moines, IA, US 50266 As a Brand Associate, you're an integral part of our team and bring our brand to life for our customers. You're responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You're an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. Consistently treat all customers and employees with respect and contribute to a positive work environment. Promote loyalty by educating customers about our loyalty programs. Seek out and engage with customers to drive sales and service using suggestive selling. Enhance customer experience using all omnichannel offerings. Be accountable to personal goals which contribute to overall store goals and results. Support sales floor, fitting room, cash wrap, back of house, as required. Maintain a neat, clean and organized work center. Handle all customer interactions and potential issues returns courteously and professionally. Execute operational processes effectively and efficiently. A good communicator with the ability to effectively interact with customers and your team to meet goals. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers. Passionate about retail and thrive in a fastpaced environment. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. Able to utilize retail technology. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs. Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. One of the most competitive Paid Time Off plans in the industry. Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice. Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay. Employee stock purchase plan. Medical, dental, vision and life insurance. Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Assistant Store Manager Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow! Functional Responsibilities: • Performance Culture • Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies. • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. • Controls payroll and supply budget. • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy. • Ensures compliance with all applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls. • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. • Ensures visual presentation, organization, and facility maintenance are representative of the Brand. • Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals. • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store. • Trains, coaches and assists with locate fulfillment and selling. • Motivates and inspires store team, developing a shared vision while modeling core values. • Promotes an inclusive, collaborative approach to problem solving. • Communicates with store teams and Store Manager to effectively lead positive change. • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set. • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. • Ensures prompt resolution of customer concerns. • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations. • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up. • Assists in recruiting, hiring and developing a high performing team. • Supports, implements, and provides follow-up for all training programs, seminars, etc. • Assesses and coaches store team on performance. • In partnership with the SM, resolves human resources issues in a timely and effective manner. • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance. • Ensures that store team adheres to all employment practices and policies. Qualifications: • High School diploma or equivalent • 2+ years of retail management experience preferred • Must be 18 years of age or older • Excellent communication, verbal, and written skills • Able to learn or adapt to technology provided by the company • Proven excellent customer service skills with statistical track record in all areas of sales and leadership • Strong organizational skills and ability to multi-task in a fast-paced environment • Strong leadership qualities, training and team building skills • Knowledge of administrative aspects of store operations • Able to communicate with customers and staff • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. • Ability to work a flexible work schedule, including nights, weekends, and holidays is required Physical Requirements: • Constant Walking/Standing- 67-100% of 8-hour shift • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift • Frequent Climbing- 34%-66% of 8-hour shift