Medical Receptionist - STAR Center
UnityPoint Health · West Des Moines, IA
Job description(tap to read)
Overview Help Patients Feel Welcome From the Moment They Arrive The Experience Specialist is responsible for basic front desk patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, and guides patients to the appropriate departments. The role addresses general patient inquiries, answers the incoming calls and escalates urgent concerns to experience specialist leads. The role supports in maintaining accurate patient records in the EMR system and collects patient feedback. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Patient Support: Extends a professional welcome to all patients and visitors, providing information on services and procedures. Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process. Guides patients to appropriate departments, clinics, or service areas. Keeps patients and families updated about wait times, physician availability, and procedural delays. Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation. Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II. Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed. Departmental Support: Supports in maintaining latest patient records in the EMR system, ensuring data accuracy. Answers incoming calls, providing basic information and forwarding calls to the concerned department. Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards. Participates in training programs to stay updated on best practices in patient care and healthcare regulations. Qualifications Education: High School Diploma or equivalent required. Experience: Previous customer service experience in hospital or healthcare setting preferred. Other: Patient confidentiality and sensitivity to visit conditions and treatment required.
Job Type Full-time, Part-time Description The Hampton Inn West Des Moines/Lake Drive is looking for a Housekeeper to provide exceptional quality housekeeping services and enhance the overall guest experience. We have the following positions open: • Full-time • Part-time weekends The Job A typical day for a Housekeeper at the Hampton Inn starts around 8am when you receive your list of rooms to clean for the day. You will clean approximately 2-3 rooms per hour independently. As you are cleaning, your manager will inspect your rooms and send you back to fix anything that was missed. That extra set of eyes ensures that our guests are satisfied and more likely leave a tip. Job Duties Include: • Clean and vacuum guest rooms • Visually inspect rooms to ensure adherence to brand standards • Respond to guest requests What would make me successful in this role? • Passion for making things clean and tidy • Motivated to enhance the guest experience • Ability and preference to work independently • Ability to work in a fast-paced environment • Attention to detail and time management skills • Ability to perform a physically active job • Availability to work a flexible schedule: weekends, and holidays Benefits • 401(k) with company match • Employee Assistance Program • Referral Program - Earn $500 for referring someone • Employee Recognition Program - earn gift cards • Employee discounts • On-Demand Pay - Access to earned wages before your regular paycheck • Double-time pay on Company holidays - 7 per year • Hilton employee Team Member Travel Program: up to 30 room nights per year from $35 and up, 50% off for family and friends, and 50% off at hotel operated restaurants About Us The Hampton Inn is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! We're just off I-80, five minutes from local eateries and shopping at Jordan Creek Town Center. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Requirements Required Skills & Experience • Must be at least 18 years old • Attention to detail • Hotel experience preferred • Housekeeping experience preferred • Ability to work weekends and holidays Work Environment This job constantly operates in a typical indoor hotel environment. This job constantly uses standard cleaning equipment and chemicals. This job is occasionally exposed to fumes, gases, odors, dust, and biohazards. Physical Demands While performing the duties of this job the employee is constantly required to stand; move; reach with hands and arms overhead and below the knees including bending, twisting, pulling, and stooping; climb stairs; communicate and listen. The employee must frequently lift, carry, push, pull or place cleanings products and supplies up to 25 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $15.00/hour
Customer Service Representative
Robert Half · West Des Moines, IA
DescriptionWe are seeking a reliable and customer-focused Customer Service Representative to join a growing insurance services team in a hybrid, contract-to-hire opportunity based in West Des Moines, Iowa. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can confidently manage a high volume of inquiries while navigating multiple systems. The ideal candidate will bring strong attention to detail, excellent communication skills, and a commitment to providing an exceptional customer experience.Responsibilities:+ Manage a combination of inbound and outbound customer interactions, addressing questions, resolving concerns, and providing timely updates with a high level of professionalism.+ Research and review policy information across multiple databases and applications to verify details, investigate discrepancies, and process updates.+ Maintain accurate customer and policy records by entering, updating, and validating information with a strong attention to detail.+ Respond to customer and internal inquiries via email, providing clear communication, status updates, and appropriate resolutions.If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!RequirementsRequirements:Previous experience supporting customers in a call center, contact center, or service-oriented role.Ability to effectively manage incoming inquiries and outbound follow-up while maintaining a professional demeanor.Excellent attention to detail with experience entering and maintaining accurate records.Proficient using a variety of computer applications and working across multiple screens in a fast-paced setting.If you are looking for your next step in your customer service career, please call 515.706.4974 or apply through our Robert Half website today!TalentMatch®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( and Privacy Notice ( .
$11.75/hr
Customer Service Representative **WEEKENDS ONLY** 7am -1pm 1pm -7pm
Planet Fitness · West Des Moines, IA
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities • Greet/meet potential members, providing a great customer experience. • Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. • Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications • Honesty and good work ethic • Strong customer service skills • Basic computer proficiency Physical Demands • Standing and walking at least 75% of the shift • Talking in person or on the phone at least 75% of the shift • Must be able to lift to 50 lbs. less than 30% of the time. Benefits • Dollars for Scholars Program • Employee Appreciation Program • Free Membership for self and one family member or friend • Team Member Support Team • Health, Dental and Vision Insurance • Critical Illness Insurance • Short Term Disability Insurance • Accident Insurance • Voluntary Life Insurance • Pet Insurance • HSA - Advancement Opportunities Check us out on LinkedIn at: Compensation: $11.75 per hour JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Strategy and Finance Data Analyst
UnityPoint Health · West Des Moines, IA
Overview UnityPoint Clinic Strategy and Finance Data Analyst Monday-Friday 8:00AM-5:00PM Full Time Benefits Responsible for supporting the ambulatory enterprise by developing reports, extracts, and dashboards to provide our consumers with the information necessary to perform clinical operations analysis and financial analysis. The Strategy and Operation Data Analyst will work collaboratively with others to support the strategic objectives and to ensure the appropriate information is available to drive decision making and support business needs. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in. Here are just a few: • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Join our team of experts and make a difference with UnityPoint Health. Responsibilities Reporting & Analysis• Refresh monthly operational dashboards for ambulatory service lines and field all data related questions from leadership• Provide analytical consultation to ambulatory leadership• Support reporting and extract projects: formulate methodology, establish data requirements, identify consumer deliverables, and determine tasks and timing • Develop and run reports, extracts, and dashboards as requested within the ambulatory enterprise to provide information to help improve operations and system performance• Completes daily, weekly, and monthly reports and distribute to appropriate personnel• Maintain a working knowledge of the data structure to report findings accurately and efficiently in a meaningful and understandable manner • Execute analyses, communicate trends, patterns and make the results accessible and relevant to a wide variety of consumers• Create appropriate documentation that allows team members and other stakeholders to understand the steps of the data analysis and or replicate the analysis if necessary• Perform market analysis to survey existing and perspective growth opportunities• Develop tools for operational leaders to capitalize on revenue and cost saving opportunities• Demonstrate the ability to meet the department work schedule and provide regular status reports to the manager• Perform other duties and special projects as requested by the manager to facilitate the smooth and effective operations of the department Education, Communication, & Support• Assists with training, development, and mentoring of staff• Provides data education and presentations to internal staff and clients• Collaborate effectively with other team members, the ambulatory enterprise, and consumers• Participates in and coordinates status meeting and conference calls as needed for assigned projects Establishing Partnerships• Work with cross organizational teams to support strategic initiatives• Collaborate with cross functional teams to develop ambulatory key performance indicator targets Qualifications Education Bachelor degree in Business, Healthcare Administration, Business Analytics, Mathematics, Economics, Finance or other related field Experience 2+ years of work experience in a related position.