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DoorDash · Centralia, WA

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Service Team Coordinator

ChenMed · Centralia, WA

Service Team Coordinator We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. The incumbent in this role is accountable for providing excellent customer service as they approach each interaction as an opportunity to support better patient health. He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. This incumbent is also responsible for achieving departmental quality, compliance and productivity standards while delivering VIP level customer service. Essential Job Duties/Responsibilities: • Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager's discretion. Knowledge, Skills and Abilities: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred) Education and Experience Criteria: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment, required. • Experience with adhering to KPIs or Metrics in a call center environment • A minimum of 1 year experience in a fast-paced healthcare setting, highly preferred • Experience with web-based customer relationship management systems • Must reside within the Continental United States • Must reside within a US State where company is established as a Legal Entity

Customer Success Specialist - Modern Retail

CDK Global · Centralia, WA

Field Based Position - Must Reside Near a Major Airport The Customer Success Specialist is responsible for providing best in class customer service to clients through product, workflow and industry expertise. Assisting the client's dedicated CSM, The Customer Success Specialist's responsibility is to use product-specific knowledge to demonstrate the value of CDK products by providing customers with solutions to their operational needs. Responsibilities • Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption. • Discuss and demonstrate CDK product functionality and industry insights at a basic level • Provide customers with guidance, helping them to achieve basic industry standards • Follow established product understanding and utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks • Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients • Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization • Utilize opportunities to continue growth and knowledge base on the CDK suite of products. • Utilize training resources and provide reference documentation to customer • Participate in scaled webinars to customers • Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. Qualifications • Strong communication skills with peers as well as clients, both oral as well as written. • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy • Time management and completion of tasks to a definite deadline • Ability to work and influence both internal and external stakeholders • Outstanding customer service skills • Organization and prioritizations skills • Effective at engaging and articulating value • Good relationship and collaboration skills to engage senior level dealership associates • Familiarity with dealership systems and operations • Strong understanding of one CDK product suites • Associate's Degree or equivalent experience • Minimum 3 or more years of experience in Auto industry. • Travel up to 80% Preferred Qualifications • 3+ years of retail automotive experience preferred • Bilingual (Spanish) proficiency preferred • Familiarity with CDK's org structure, solutions, implementation and service models • Some automotive knowledge (Areas of the dealership and Dealer workflows) • BA/BS preferred Salary Range: $65,500 - $83,500 CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to: • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

Account Manager We are seeking an experienced Account Manager who has relationships with large Tier-1 financial institutions, including global banks, custodians, investment banks, and capital markets firms. This role is for a proven enterprise software sales leader with established executive-level relationships, strong technical sales background with ability to map technical solutions to business outcomes, and a track record of closing large, complex, multi-year deals. Ideal candidates have sold Computer Networking and or Network Security products and can run the entire sales lifecycle end-to-end. Key Responsibilities • Own a portfolio of named Tier-1 financial services accounts • Build and execute multi-year account strategies • Maintain trusted relationships with C-suite and senior executives (CIO, CTO, CISO, COO) • Drive the full enterprise sales process from prospecting through deal closure • Close six-figure to multi-million-dollar enterprise transactions • Partner closely with Sales Engineering and cross-functional teams • Represent the company in executive briefings, QBRs, and industry events • Deliver accurate forecasting, pipeline management, and deal governance Required Experience & Profile • 10+ years of enterprise software sales experience to Banks and financial service companies. • Proven success selling into large financial institutions • Track record of closing complex, high-value deals • Experience selling competitive or complementary technologies to Computer Networking and or Network Security. • Established executive-level relationships within financial services • Strong technical sales background with ability to engage architects and engineers • Expertise in consultative, value-based selling