Customer Resolution Caseworker (FTC)
Stonewater · Slaton, TX
Job description(tap to read)
Customer Resolution Caseworker (Fixed Term Contract Until April 2027) It matters. So we're bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We've listened. That's why we're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We're looking for a Resolution Caseworker to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you'll be at the heart of our customer experience, managing complaints and service issues from start to finish. You'll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers' experiences. What You'll Be Doing • Managing and responding to customer complaints with empathy, professionalism, and efficiency • Investigating cases thoroughly, gathering evidence and making balanced decisions • Delivering timely, high-quality responses in line with regulatory requirements and internal policies • Using sound judgement to determine appropriate outcomes, including compensation where necessary • Acting as the main point of contact for customers throughout the resolution journey • Collaborating with colleagues and stakeholders to drive early and effective resolutions • Maintaining accurate case records and documentation • Identifying recurring issues and sharing insights to support service improvements • Promoting a customer-first culture and acting as a role model for excellent service About You You'll bring strong communication skills and a passion for delivering fair outcomes, alongside the ability to handle sensitive situations with confidence and professionalism. We're particularly interested in candidates who have: • Experience in complaints handling or customer service, ideally within housing or a related sector • An understanding of complaint handling standards (such as the Housing Ombudsman Complaint Handling Code) or a willingness to learn • Strong analytical and problem-solving skills with the ability to make sound judgements • Confidence in managing challenging conversations and negotiating positive outcomes • Excellent organisational skills with the ability to prioritise and manage your own caseload • A collaborative mindset and the ability to build effective working relationships • A commitment to equality, diversity and inclusion • Good IT skills and experience using case management systems Job Description - Customer Resolution Caseworker Why Join Us? At Stonewater, our customer promise is "We are proud to make things personal; if it matters to our customers, it matters to us." You'll be joining a team that is committed to continuous improvement and delivering positive outcomes for customers. In this role, you'll have the opportunity to influence service delivery, contribute to meaningful change, and develop your skills in complaint handling and customer experience. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Customer Service Representative I (2796)
CaliforniaChoice · Slaton, TX
Purpose of Position: The Customer Service Representative I handles calls from customers to resolve, educate, follow-up and respond to questions regarding California Choice/Choice Builder plan administration and procedures groups, members, brokers and general agencies. Essential Functions: • Understanding of company policies and procedures as they apply to California Choice/Choice Builder plans. • Answers questions by telephone from groups regarding new hires, billings, rates, supplies, administrative procedures, etc. • Educates, via telephone, employees/dependents regarding PCP's, ID cards, RX problems, administrative procedures, dependent coverage, address changes, etc. • Follows-up on calls and emails from brokers regarding problems that their groups are experiencing with providers. • Ability to interact with brokers, general agents and sales representatives on a daily basis and must be able to answer questions regarding California Choice processes. • Responds to calls from providers to confirm eligibility and benefits. • Verifies enrollments and resolves issues with carriers. • Expedites processing of members enrollment with carrier if urgent services are needed. • Review and submit appeal requests from groups. • Review /Audit group billing and explain to clients in clear and accurate manner. • Document calls in call tracking system. • Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers by maintaining an average of 90% or greater on Call Reviews. • Answer at least 100% of the daily call volume average. • Provide clear and explicit documentation while maintaining percentage at a level of 90% or higher daily. • Make busy time of 20 minutes or less per day. • Meet department standards for quality and quantity of work. • Meet department and team standards for turnaround times. • Adhere to all HIPAA (Health Insurance Portability and Accountability Act) and PHI (Personal Health Information) guidelines. • On-site regular attendance and punctuality are essential functions of the job. • Performs other business tasks or functions as assigned. Knowledge, Skills & Abilities Required: • At least two (2) years of customer service experience preferred. • Knowledge of the health insurance industry and customer service experience preferred. • Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. • Experience in handling high call volume. • CA Life & Health license required. If successful applicant does not have insurance license, it is required to obtain one within six (6) months of date of hire. • Must have excellent verbal and written communication skills, especially under pressure. • Must be computer literate in Microsoft Word, Excel and Outlook. Accurate data entry skills a must. Typing at 55 WPM or more. • Must be able to work in a fast-paced environment where deadlines are a priority and handling multiple assignments simultaneously. • Problem Solving Skills required. • Must have a proficient knowledge of the English language. • Proficient knowledge of the Spanish language is a plus. If hired as a Bilingual representative, Language Assistance Certification is required every two (2) years. Additional Competencies: Action Oriented, Approachability, Customer Focus, Humor, Listening, Patience, Self-Knowledge, Technical Learning, Time Management, Written Communication In addition to the KSAs and Additional Competencies listed above, there are more competencies related to this position. Please refer to the Individual Contributor - Associate competency addendum. Educational Requirements: • High school diploma or equivalent required. Physical Requirements: Must be able to sit for extended periods of time and occasional standing and walking. Must have adequate hearing for phone work. Vision requirements include close vision and the ability to adjust focus. Must be able to communicate effectively in English. Must be able to use a keyboard and other office equipment. Ability to lift up to 10 pounds occasionally.
Field Engineer I At Aristocrat, we compose world-class gaming experiences that entertain millions of players globally. As a Field Engineer I, you will play a meaningful role in our mission to deliver flawless gaming systems. This is an outstanding opportunity for a dynamic individual whoexcels in problem-solving and enjoys collaboration. You'll engage in pre-sales consultation, implementation, and provide outstanding post-sales technical support. Join us and be a part of an ambitious team that values innovation and happiness! What You'll Do • Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs. • Plan, coordinate, and complete software installations, upgrades, and hardware configurations. • Troubleshoot technical issues related to software, firmware, and hardware. • Develop and manage project plans, ensuring timely execution. • Furnish post-installation aid to preserve system stability and customer happiness. • Collaborate with collaborators to ensure adherence to all regulatory and operational requirements. • Document processes and compose detailed reports to support continuous improvement. • Manage multiple tasks independently in a fast-paced, evolving environment. • Travel up to 75% to support client locations and project activities. What We're Looking For • Associate's degree in Information Technology or a related field (or equivalent experience). • 2+ years of relevant technical experience. • Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts. • Experience with database administration and enterprise networking technologies. • Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus. • Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams). • Strong communication skills with the ability to explain technical concepts to varied audiences. • Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus. • Experience in casino or gaming environments is helpful but not required. • Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses. Physical Requirements • Ability to lift up to 75 lbs. during hardware installation. • Combination of sitting, standing, and walking throughout the day. • Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure. Work Environment Work is performed in office, customer site, and lab environments. This role requires some exposure to active casino gaming floors. Why Aristocrat? Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V • World Leader in Gaming Entertainment • Robust benefits package • Global career opportunities Our Values • All about the Player • Talent Unleashed • Collective Brilliance • Good Business Good Citizen Travel Expectations Up to 75% Pay Range $45,500 - $84,500 per year Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Customer Service Specialist - Orlando, FL
XACT · Slaton, TX
Job Opportunity We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to help schedule healthcare appointments. Requirements Must speak English & Spanish fluently. Be able totype 40 words per minute or more. Must be able to sit for extended periods of time in a chair. Benefits Everyone needs time to relax and enjoy life — and at XACT, we're firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we're open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you'll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it's expected. We're happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We're just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you're working in our contact centers or from your home office, we'll equip you with the tools, technology, and 24×7 support you need to succeed.
Job Type Full-time Description Company Overview: LINQ Services provides comprehensive managed mobility services to corporate clients with fleet mobile device needs. LINQ works directly with carriers to help companies with field employees enhance their operational efficiencies, reduce costs, and improve employee satisfaction through superior mobile device management Job Description: Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. We are currently growing our support team to serve our clients 24/7 and are looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service to help us achieve this goal. This is a full-time, fully remote position open to individuals eligible to work in the United States of America and Canada . Individuals who are located near our Pittsburgh, PA offices will be considered for a Hybrid Remote position and be given preference. Our Client Services Specialist II role is our experienced, client focused specialist position. They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist II at LINQ, you will be at the forefront of building strong and lasting relationships with our valued clients through email, chat and phone support tickets. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client-centricity. Key Responsibilities: • Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns. • Use multiple online systems and support tools to effectively resolve tickets. • Resolve assigned tickets accurately and in a timely manner. • Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly. • Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience. • Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times • Complete client bulk action requests as they come in or when they are assigned out by a manager or lead. • Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms. • Monitor and assist in team messaging platforms to assist fellow agents with inquiries. • Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ. • Have knowledge of and assist clients with phone migrations. • Support as appropriate with escalated cases • Staff after hour support for on-call Holidays as needed. Compensation: Hourly Wage: $20.19-22.12 dependent upon qualifications This position is eligible for pre-approved overtime and performance based incentives Available Shifts: We are currently hiring for daytime shifts Monday-Friday. Schedules start between 7:00AM and 10:00AM Eastern time and end between 4:00PM and 7:00PM Eastern time. Specific schedules available will be discussed during interview process. Requirements Required Qualifications-Candidates who do not meet these qualifications will not be considered: • Minimum 1 year of prior call center experience • High school diploma, GED or equivalent • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up • Dedicated private work location without significant background disruptions • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook). • Excellent verbal and written communication skills with a focus on active listening. • Strong interpersonal skills, with the ability to build rapport and trust with clients. • Problem-solving mindset and the capacity to handle challenging situations with diplomacy. • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously. • Customer-centric attitude with a genuine passion for providing top-notch service. • Ability to work a flexible work schedule Preferred Qualifications (Candidates meeting these qualifications will be a best match for the position) • Proficiency in using CRM software • Two years of customer service experience. • One-year prior experience with mobile or technical products. • Prior Experience with Salesforce. • Understanding of cellular services and markets. • Basic knowledge of mobile devices set-up, usage and backup functions Salary Description $20.19-22.12/hr