Saint Francis Health System logo

Security Officer I

Saint Francis Health System · Tulsa, OK

Part-timeLaw EnforcementPosted This week
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Security Officer Part Time Days Schedule: Sunday, Monday Tuesday 6:30am-7:00pm Job Summary: The Security Officer maintains a safe and secure environment by patrolling premises, monitoring surveillance equipment, and enforcing security policies. This role helps prevent theft, vandalism, and unauthorized access while ensuring the safety of Saint Francis Health System (SFHS) patients, visitors, staff, equipment, supplies, facilities, and hospital contents. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: CLEET Armed Security Guard License. Certified Peace Officers must obtain CLEET Armed Security Guard Certification within ninety days (90) of hire. Work Experience: Minimum 1 year of related security experience, preferred. Knowledge, Skills and Abilities: Ability to utilize effective verbal, written, and listening skills to effectively communicate with the public. Ability to utilize positive interpersonal skills to interact with patients, visitors, and hospital staff. Ability to maintain professional and courteous during highly stressful and fast-paced situations. Essential Functions and Responsibilities: Actively patrols premises to monitor activity, controls access to restricted areas, responds to emergencies, prevents unauthorized entry, and detects suspicious behavior. Ensures compliance with site rules, policies, and safety procedures. Protects patients, staff, and visitors, enforces hospital policies, and coordinates with law enforcement when necessary. Maintains vigilance and responds to potential threats while deterring theft or vandalism through a visible presence. Documents and reports security incidents, suspicious activities, and breaches. Assists with evacuations and emergency response procedures. Ensures adherence to legal and regulatory security requirements. Enforces hospital entry and exit policies to prevent unauthorized access. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None. Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties. Location: Tulsa, Oklahoma 74136

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Full-timeTrucking
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Customer Service Representative II The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to organizational objectives by ensuring timely and effective customer service, improving satisfaction, and supporting operational efficiency. The position works with increased independence while serving as a key liaison between customers and internal teams. This role also supports process improvements and provides guidance to entry-level team members. Primary Duties: • Respond to and resolve escalated customer inquiries, concerns, and complaints in a timely and professional manner. • Provide intermediate-level product support and technical guidance within established parameters. • Coordinate with engineering, production, logistics, and other teams to resolve customer issues and ensure successful outcomes. • Manage order changes, returns, and warranty-related requests with accuracy and attention to detail. • Maintain accurate records of customer interactions, transactions, and issue resolutions. • Monitor customer concerns and identify trends or recurring issues to support process improvements. • Ensure adherence to company procedures and service standards while maintaining a high level of customer satisfaction. • Support ongoing communication between customers and internal teams to ensure expectations are met. • Provide guidance and mentorship to Customer Service Representative I team members. • Assist with training and onboarding of new team members. • Support process improvement initiatives to enhance customer service efficiency and experience. • Participate in cross-functional projects to improve customer support processes. • Performs other duties as assigned. Job Requirements Education and Experience Requirements: • Requires an Associate degree or equivalent work experience; • 2+ years of experience in customer service or a related field, • Or any combination of education and experience, which would provide an equivalent background. Experience in a manufacturing or technical environment preferred. Knowledge, Skills, and Abilities: • Working knowledge of customer service practices and systems. • Intermediate understanding of products and technical concepts. • Strong problem-solving and conflict resolution skills. • Ability to manage multiple priorities and work independently. • Effective verbal and written communication skills. • Proficiency in customer management systems and standard business tools. Essential and Physical Functions: • Ability to analyze and resolve moderately complex customer issues. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks in a fast-paced environment. • Ability to communicate technical information clearly to customers and team members. • Ability to sit or stand for extended periods while working on a computer and phone system. Work Environment: • Perform work primarily in an office or hybrid environment. • Occasional exposure to manufacturing or warehouse settings during training or issue resolution. • Regular interaction with customers, internal teams, and leadership. • Fast-paced, collaborative environment requiring adaptability and responsiveness. • Compliance with all company policies and procedures to maintain a safe working environment. • Use of personal protective equipment (PPE) as required when visiting operational areas. Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

No experienceCustomer Service/Call Center
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Dendreon logo

Nurse Educator

Dendreon · Tulsa, OK

Overview Your Role: The Nurse Educator is responsible for providing support to ensure safe, effective and appropriate use of PROVENGE® (Sipuleucel-T) (the “Product”) from enrollment to completed infusion for commercial accounts prescribing the Product and forthird party apheresis providers. Support is provided through healthcare professional account education, clinical support, and facilitation of patient navigation from apheresis cell collection through the infusion process. The NE also communicates with patients regarding their treatment journey withPROVENGE, using approved materials. The NE also collaborates with Commercial to identify accounts that require education of the treatment process for PROVENGE®. The role is field-based and requires extensive travel. It also requires close collaboration with other functions within Dendreon (e.g., interacting with the Technical Operations, Apheresis Operations, Apheresis Collection Sites, Sales Teams, and Medical Affairs). All support and essential functions are conducted within FDA approved product labeling. This position reports to the Regional Business Director. Responsibilities Your Work: • Provide support through healthcare professional account education and clinical support regarding enrollment to completed infusion of the Product, as well as interactions with members of the Apheresis Network during all aspects of the PROVENGE® process. • Provide education in services for healthcare professionals who are registered with Dendreon to prescribe the Product, as well as healthcare professionals who potentially could become registered with Dendreon, related to the PROVENGE treatment process, including apheresis collection and infusion processes, product receipt and handling, product administration, Central Venous Catheter care, and process questions referencing clinical nursing practice. The NE will use materials approved by Dendreon in support of these services including patient selection, preparation and management as per the PROVENGE® Package Insert and clinical nursing practice. • The NE will document all communications with patients and will conduct all communications in compliance with all company and legal regulations and guidelines. • The NE will work closely with their field sales colleagues to identify accounts for potential education on the treatment process for PROVENGE®. This includes regular communications and meetings with Key Account Manager (KAM) to identify strategies for each account. • Work with KAMs to identify account education opportunities using various data-driven reports. • Work with KAMs to conduct quarterly Business Reviews with targeted accounts and participate in practice enhancement meetings monthly/quarterly. • The NE will use analytics and data on a daily basis, to monitor and maintain activities within the accounts and region they cover. They will use the data to provide information and updates to their commercial colleagues and customers. • The NE will provide a weekly activity report at the end of each business week to their supervisor. • The NE will participate and attend all commercial trainings and meetings as warranted. • The NE will regularly participate in and provide updates to the region(s) they support, via conference calls, regional meetings, and national sales meetings. • The NE will deliver education to the entire account as needed, with a focus on NP, PA, RN, MA and LPN health care professionals. • The NE will be involved and attend local, state, regional and national association meetings and congresses, as warranted. • Provide approved resources, communications, and materials to physicians and their practice sites to assist in their evaluation of patients for venous access and the potential need for central line placement to minimize the possibility that the treatment process with PROVENGE is disrupted. • Foster strong relationships between apheresis sites and infusion sites to achieve excellent patient care with minimal treatment delay and loss to follow-up, including but not limiting to, arranging introductions between the prescriber healthcare professionals and the apheresis collection center prior to the first PROVENGE patient collection • Provide on-site monitoring support to help ensure consistency and compliance to Dendreon's process requirements as needed. • Build and maintain working relationships with internal business partners to successfully accomplish assigned responsibilities. • Track, trend, investigate, troubleshoot and report patient treatment fallout (schedule to infusion) through active management of all apheresis, manufacturing, and infusion cancellations. • Facilitate productive resolution to difficulties encountered during the treatment process to assure patient retention, schedule compliance and to prevent treatment delays. • Collaborate with Apheresis Operations and Commercial Teams to evaluate and address negative trends in Dendreon's service and interactions with apheresis site and infusion sites. • Document contacts and activities such as site visits, nursing in-service calls and infusion supports. • Maintain and ensure accuracy of Dendreon's documentation files and database. • Develop and maintain technical/nursing tools and templates as requested. • Adhere to all compliance and contractual requirements per Dendreon's policies. Qualifications Education Requirements: • RN and/or BSN required. Advanced degree in a health services field (e.g., MSN, MPH, MHA) and advanced training in clinical practice (e.g., NP, PA, OCN, ARNP, CCRI or CRNI) preferred. Job Requirements: • Minimum of three or more years of related experience in the commercial pharmaceutical industry, working proactively and closely in the office setting, educating healthcare personnel, and describing appropriate patients. • Minimum of three or more years working closely with commercial team members to improve and educate on the therapy process within offices, for their patients. • Minimum of three or more years working closely in urology, oncology, or infusion setting. • Educate offices, with a focus on NPs, PAs, RNs and MAs, on the treatment process and the process to identify the appropriate patient. • Organize, schedule, and conduct Nurse Speaker Programs, including the recommendation of potential nurse speakers. • Working knowledge of FDA and PhRMA promotional guidelines. • Strong analytical, problem solving, and decision-making abilities. • Ability to build effective relationships within the company and with external partners, at all levels, from technical/clinical staff to executives. This role requires the highest level of collaboration and teamwork. • Ability to manage multiple priorities, including travel, while responding to inquiries with offices, patients or commercial colleagues. • Excellent written/verbal communication and presentation skills. Working Conditions and Physical Requirements: • Up to 80% travel, including frequent overnight, is required. This includes travel in the field, in accounts, and travel/attendance at meetings, congresses, and conferences. • On-call and after-hours support will be required. • The job is performed in a field-based setting, including apheresis sites, physicians' offices, community and academic hospitals, and a home-based office. • Dendreon is a fast-paced, high volume, adaptive commercial environment. Team building and multidisciplinary problem-solving are essential to success in this position.

Night shiftHealthcare - Nursing
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Youth Enrichment Services logo

Security Officers

Youth Enrichment Services · Tulsa, OK

Responsible for planning, developing, implementing, overseeing, and integrating safety and security programs for the Center. Must be available to work any shift and day of the week due to a 24/7 operation.ResponsibilitiesEnsures and enforces all laws, rules and policies within his/her scope of authority.Foot patrols all assigned areas and remains alert for disturbances, fires, safety hazards, traffic violators, suspicious acts and persons, and other unusual conditions.Aids and assists visitors, student employees, and staff in every way possible.Performs building security and safety checks.Receives complaints and performs appropriate investigations.Provides transportation service as needed.Investigates vehicle accidents at the Center.Issues visitor passes and temporary parking permits.Performs main entrance duty.Assists staff in quelling disturbances.Prepares written accident reports and other reports as required.Coordinates recruiting, selecting, and training of security cadets.Participates in preparation and enforcement of Center's safety and fire prevention program.Conducts daily briefing with security cadets that cover assignments, proper dress, and procedures.Provides written and oral reports, briefings, or summaries to appropriate staff.Ensures all equipment is properly maintained.Provides vehicle checks to entering and exiting traffic.Adheres to required property control policies and procedures.Works towards meeting performance standard goals.Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), Bizzell policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.Maintains good housekeeping in all areas and complies with safety practices.Follows CDSS plan and Code of Conduct system daily.Helps students become more employable through continuous reinforcement.Demonstrates and abides by The Bizzell Group's core values and operating principles.Models, mentors, and monitors appropriate Career Success Standards.Participation in PRH-mandated staff training is mandatory. Failure to participate may result in disciplinary actions up to and including termination.Assists in maintaining student security and accountability during training, day and evening, by continuously walking through those areas where students are being trained, having lunch, participating in dorm activities, recreational activities, and monitoring grounds over the entire Center.Performs other duties as assigned.Effective CommunicationPresents information both clearly and concisely and regularly confirms correct interpretation of information.Very high standard of communication skills both written and verbal for the presentation of facts and ideas.Shows professional non-verbal body language and actively listens to others.Organization of WorkAction oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.Continually seeks ways to improve employment service provided via development of professional skills and personal growth.ProfessionalismDemonstrates professional interpersonal skills when interacting with others. Abides by The Bizzell Group's Healthy Workplace Environment policy.Acts as team player and builds professional relationships with coworkers to achieve goals.QualificationsComputer literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.Knowledge in operating security and surveillance equipment.Knowledge of basic security procedures.High level of good judgement and observation skills.ExperienceTwo years security, law enforcement, military, or related experience. Safety related training preferred.At least one year in a residential living setting and background in youth programs preferred.EducationHigh School Diploma or equivalent required. Associate's Degree preferred.Certificates, Licenses, RegistrationsValid State Driver's License.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 40 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision. Physical stamina is required to handle a full shift of being active and patrolling around the center.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.#J-18808-Ljbffr

Full-timeLaw Enforcement
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