Freight Customer Experience Specialist

Night Auditor

Marriott · West Des Moines, IA

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Residence Inn West Des Moines 160 South Jordan Creek Parkway West Des Moines, IA 50266 Overview Saturday and Sunday overnight. The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Responsibilities • Must be able to work with and understand financial information and data, and basic arithmetic functions. • Must be willing to cross train in other accounting or hotel-related areas. • Must be able to prioritize job functions in order to meet deadlines. • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). • Audit and reconcile financial and statistical reports. • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. • Prepare and distribute month-end reports. • Audit and reconcile all Front Desk and Food & Beverage Cashier's work. • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. • Prioritize job functions in order to meet deadlines. • Ensure accuracy of all numbers reported including statistics. • Input and update financial information into corporate communications network. • Perform daily, weekly, monthly and annual data processing system functions as required. • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. • Ensure overall guest satisfaction. • Respond to governmental inquiries upon receipt. • Handle guest requests Qualifications • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. • Guest Service Experience preferred. • Computer knowledge/skills required. • Flexible and long hours sometimes required. • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. • Late/Overnight shift • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management.

Customer Service Representative - Load Planner

Decker Truck Line · West Des Moines, IA

Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee's “Transportation Supplier of the Year” Award. Decker Truck Line, Inc. has an opportunity available for a self-motivated and tech-savvy individual to join our team at our West Des Moines office as a Customer Service Representative. Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm! A day in the life of a Customer Service Representative looks like: • Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention • Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs • Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity • Managing trailer pool balances at all customer facilities and drop yards • Assisting with swaps/repowers to improve operations and meet customer requirements and expectations • Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner • Other duties as assigned Customer Service Representative Must Haves: • The openness and comfort to utilize process / technology • Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time • Excellent communication, analytical, problem solving and decision-making skills • The ability to multi-task in a fast-paced environment • A background in MS Office • Desire to help customers, drivers and the company succeed Customer Service Representative Nice to Haves: • 2-year AA or AS degree preferred • Experience with McLeod/TMS, EDI, and independent web-based systems What You Get From Decker: • A competitive salary paid weekly PLUS a quarterly performance bonus! • Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance! • Flexible Spending Accounts for both Medical and Dependent Care Expenses! • One week of PTO upon hire; another week at 6 months and then annually thereafter! • Paid Holidays, 401(k) with an employer match and more! Equal Opportunity Employer

Bookkeeper

The Palmer Group · West Des Moines, IA

Palmer Group has partnered with a growing company in Central Iowa in their search for a Bookkeeper to join their team. As a Bookkeeper, you will oversee day-to-day accounting operations, including invoice processing, cash flow management, general ledger activities, and financial reporting. If you are a highly accurate and organized accounting professional, we encourage you to apply for this role! Work Model: • On-Site What You Will Do: • Review and validate vendor invoices for accuracy, and authorize payments through the billing software • Generate and oversee cash flow statements to ensure effective financial oversight • Handle bank deposits and document all transactions with precision • Compile and interpret financial data from the general ledger and departments to produce monthly consolidated reports • Operate and reconcile an automated consolidation system by entering and verifying financial data • Construct and evaluate spreadsheet models to support financial analysis and strategic planning • Post general ledger transactions by organizing documentation, maintaining files, and performing account reconciliations • Facilitate expense disbursements by estimating accruals, coding accounts, initiating payments, and balancing related entries What You Will Need to Be Successful: • Associate degree preferred • Bookkeeping experience • Knowledge of QuickBooks • Valid driver's license and reliable transportation required Benefits Overview: • Dental, health, and vision insurance • 401k • PTO Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email afjobs@thepalmergroup.com.

Checkout Team Associate

Wal Mart · West Des Moines, IA

You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea!It takes a special person who is positive, can multi-task and has a passion for customer service and helping others.At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual or quarterly performance incentives.Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.